TrustRadius
Talkdesk is a perfect choice for customer service
https://www.trustradius.com/contact-centerTalkdeskUnspecified8.4145101
Natalia Shlykova profile photo
July 11, 2019

Talkdesk is a perfect choice for customer service

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

We use Talkdesk in all department of our company which supports our corporate and particular students all over the world. We use it to make calls to students to give our help and navigate in using our online school. Talkdesk is one of our main instrument in daily job, we made around 50-100 calls per day.
  • Login using Salesforce, and integration in Salesforce.
  • Fast login, fast response.
  • Fast technical support in resolving issues.
  • There have been connection issues while talking.
  • Too many updates.
  • The speed of processing daily tasks means we reach more students.
  • Better service is provided because the connection is better than with other apps we used.
  • The user-friendly interface makes it easy to train new people for the team.
Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.
Talkdesk is great to use for a customer service job or somewhere where you need to call a lot, and especially in different countries. It is user-friendly and you don't need to spend so much time to understand how it works.
It is not really needed in jobs where you do not have to call a lot.

Talkdesk Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
6
Call forwarding
7
Click-to-call (CTC)
10
Warm transfer
8
Predictive dialing
9
Interactive voice response
7
REST APIs
7
Call scripts
6
Call tracking
8
Multichannel integration
8
CRM software integration
8
Inbound call routing
7
Omnichannel inbound routing
8
Recording
7
Quality management
7
Call analytics
8
Historical reporting
7
Live reporting
7
Customer surveys
7
Customer interaction analytics
Not Rated