TeamViewer's security is our greatest ally

TeamViewer is used by our organization to support customers in their publishing journey. We employ it in all departments because it is easy-to use and functional. It is particularly helpful to our business because it addresses the issue of show-not-tell. In other words, TeamViewer allows us to remote access and remote control a client's computer, thereby allowing us to maintain software, install updates and troubleshoot problems. We were early adopters of TeamViewer since it was first released in 2005, and we have enjoyed its expanding functionality ever since. While there are competitive products now on the market, we like TeamViewer for all these reasons, especially that it does not require registration and is free of charge for non-commercial use.

While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are going on under the hood. That reassurance is what helped our organization meet its business needs.

The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use of TeamViewer. We understand all TeamViewer versions use full encryption which is based on 4096bit RSA private/public key exchange and 256 Bit AES session encoding. In this way, we feel completely safe in all our usage of TeamViewer.

We've never had the cause to purchase premium support for TeamViewer. I guess this can be taken as a good sign for us because the product is so good, but we would not be a good source of revenue for the TeamViewer support team. Besides, the online support provided on the TeamViewer website is more than adequate to resolve any initial issues we may have had with the installation and use of the software. We don't foresee we will need to purchase premium support in the future.

The TeamViewer website says the product includes encryption based on 4096 RSA private/public key exchange and AES (256-bit) session encryption. That technology is based on the same standards as https and SSL and meets all of today's standards for security. The key exchange also ensures full client-to-client data protection. We like that.

Yes, we'd buy Teamview again. Indeed, it is unlikely our business would be as effective with supporting our customers without it. It was an easy purchase to begin with, and we continue to maintain our praise of this well-made and consistently reliable software. We would recommend it to others because of its inbuilt security and reliability.