TeamViewer's security is our greatest ally
Updated July 22, 2022

TeamViewer's security is our greatest ally

Kevin O'Grady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used by our organization to support customers in their publishing journey. We employ it in all departments because it is easy-to use and functional. It is particularly helpful to our business because it addresses the issue of show-not-tell. In other words, TeamViewer allows us to remote access and remote control a client's computer, thereby allowing us to maintain software, install updates and troubleshoot problems. We were early adopters of TeamViewer since it was first released in 2005, and we have enjoyed its expanding functionality ever since. While there are competitive products now on the market, we like TeamViewer for all these reasons, especially that it does not require registration and is free of charge for non-commercial use.
  • Remote access to any device.
  • Fast, high performance connections.
  • Connects from anywhere, anytime.
  • Initially, can be difficult to use.
  • It can be too powerful for most use cases.
  • The rate of change in technology can overwhelm.
  • We couldn't have grown without TeamViewer.
  • Our clients trust in us is built on our trust in TeamViewer.
  • TeamViewer has paid for itself over and over many times.
We used LogMeIn years ago and found their progress in keeping pace with technology was not as good as with TeamViewer. We used both products for a while so we could ascertain which was best, and TeamViewer came out a clear winner. Security was also a big consideration of ours and the feedback we received from our clients clearly showed they felt more secure with our connection from TeamViewer than with any other product.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?


Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are going on under the hood. That reassurance is what helped our organization meet its business needs.
The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use of TeamViewer. We understand all TeamViewer versions use full encryption which is based on 4096bit RSA private/public key exchange and 256 Bit AES session encoding. In this way, we feel completely safe in all our usage of TeamViewer.
In publishing, TeamViewer makes our lives easier when proofing, editing, sharing, or consulting with clients on their publishing journey. We also use it internally to maintain and support our own computers, phones, servers, devices using their fast, high-performance global network. It has helped us support our clients while supporting our own infrastructure at the same time.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control

TeamViewer Security and Support

We've never had the cause to purchase premium support for TeamViewer. I guess this can be taken as a good sign for us because the product is so good, but we would not be a good source of revenue for the TeamViewer support team. Besides, the online support provided on the TeamViewer website is more than adequate to resolve any initial issues we may have had with the installation and use of the software. We don't foresee we will need to purchase premium support in the future.
The TeamViewer website says the product includes encryption based on 4096 RSA private/public key exchange and AES (256-bit) session encryption. That technology is based on the same standards as https and SSL and meets all of today's standards for security. The key exchange also ensures full client-to-client data protection. We like that.
Yes, we'd buy Teamview again. Indeed, it is unlikely our business would be as effective with supporting our customers without it. It was an easy purchase to begin with, and we continue to maintain our praise of this well-made and consistently reliable software. We would recommend it to others because of its inbuilt security and reliability.