Remote Tools Review
Updated July 22, 2022

Remote Tools Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I work as an engineer to support systems mainly and occasionally user desktops. The TeamViewer tool allows users to view the support connection, giving options to train other employees or blank the screen for private sessions or security reasons. The simplicity and options for viewing and audio capabilities make this a valuable tool for remote control.
  • Quick support allows a user to connect by visiting host site for client app
  • Private connections to local computers (view and audio options)
  • Branding options for remote application
  • Some video does not always display in correct scale view
  • Additional drivers may be required for different connection types
  • Latest security protocols for encrypted connections
  • For engineers who must be very reasonable per year
  • Some PC management features (power, WOL, etc.) may not perform as expected and may not be worth the extra cost of add-on utility
  • SolarWinds Dameware Remote Everywhere (DRE)
TeamViewer is fully featured while other tools (Dameware) have more options but can be a more involved configuration. In comparison to Remote Utilities, the import features are just about the same for bulk import of active directory or CSV files. I feel TeamViewer stacks up very well against all the competition, including VNC, which can be cost-effective, but not as full-featured with security features as TeamViewer in my use cases.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?


Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human interaction making it a great safe choice to allow remote workers and support professionals alike to work from practically anywhere.
For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user audit trails from every session or support connection.
I would recommend that administrators who may have to work remotely try this application for remote support and training staff and clients. Information technology departments can remotely update systems with no user required at any computer. One possible feature or situation that could be a security option would be to remove the TeamViewer service completely once the remote task is completed on each system. This option is available in some other tools.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Not Rated
Centralized management dashboard
Not Rated
Session record
Multi-platform remote control
Not Rated

TeamViewer Security and Support

No we opted for standard but not premiun support.
The security features have improved greatly with team viewer you cannot add a computer to any group without email approval for new device. This security is geo based as well if your IP changes from the location you started team viewer it will ask for approval via email to approved admin/user before continuing this secures remote control with multi factor for every new connection requirement, that's pretty secure and influenced us to add MFA to other software account (Lastpass, Office365 etc..)
I would encourage other admins users etc, to definitely try this out for remote control support for users or servers (unattended mode) it has been a leader for consumer and organizations alike.

Evaluating TeamViewer and Competitors

Yes - We have enbded up using Remote Utilities ver 7.1 since it has all the features including, file transfer, remote command execution and full screen options, but most importanly the intergration to Active Directory made computer/server and users access easily managable. The overall usage cost per technician was also lower, so the intial start up cost we could manage.
  • Price
  • Product Usability
The cost of full time use per technician or company department bundles was a big influence on the software decision. Having the option to load the software with minimal dependencies and extemporaneous tools to deploy, and ability to update on the fly without interruption of service.
Consider as many alernatives for remote service as it has become a new standard in the industry to work and serrvice systems completely remote from the user.If your orginization does require addtional tools (backup, service monitoring etc,,) then Team Viwer does offer these options and many great features, but the cost may be prohibitive for smaller teams.

Using TeamViewer

Team viewer was the first app after VNC that was more stable and secure, and has continued to develop beyond most other apps in this category. A a support specialist in my career this has saved countless hours of travel and frustration for users. Team Viewer provides such an easy to use remote support connection to users across the country, it proved to be very useful.
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Requires technical support
  • Quicksite is a nice feature for a branded look for a simple downloadable agent for supporting users
  • Screen sizing and multi monitors is a must
  • File transfer is one of the most useful options in the software
  • Adding new users to the system for joing team vieweer can be somtimes challenge for users/non admins
  • Scanning to add computers would be nice and less cumbersome by securing at master domain level
Yes - yes as well as IoT controls and other systems remoting, but we do not use the features for mobile mangement or connecting. No MDM systems for mobiles at this point.