Quick Assistance, Quick File Transfer make Customers Happy!
February 03, 2025
Quick Assistance, Quick File Transfer make Customers Happy!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer to log into our customers' desktop computers to troubleshoot problems with our software and to activate additional licenses for users. We also use it to download and/or upload documents or system updates. We are able to have multiple techs logging in simultaneously to assist the customer.
Pros
- It makes it simple to upgrade license counts for our customers. The License Key is a 26-digit number and it's much easier to do ourselves than read the number and walk a customer through it.
- It makes it easy to share files with a user with a quick upload.
- It allows multiple people to log into the same session with extra assistance is required.
Cons
- The only issues I have ever come across is when I try to log into a customer's computer and I receive a pop up that my version is a newer version and it does not allow a connection.
- I'm sure the cost benefit is the amount of customers we are able to assist in a short period of time.
- Our support team is able to quickly assist a customer with an issue and move on to the next,
- They don't need to spend time sending files because they can quickly and easily transfer information through TeamViewer.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
I believe we also use single sign-on on occasion.
Comments
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