UltiPro is now my favorite Payroll & HR Platform, hands down!
Overall Satisfaction with UltiPro
Nov 2018 Update: I have used Ultipro now at two different organizations. One that used the Enterprise solution, and more recently another that used only Core. Ultipro continues to thrive by implementing innovative customer suggestions and implementing stellar upgrades with their Spring/Fall releases. I love that Ultimate Software is making Core more like BackOffice, in that Core is now able to handle a lot of the heavier things once possible only to experts and Ultipro account managers, all while providing the awesome customer support that Ulti is known for!
April 2016: Ultimate Software's UltiPro is so simple to use, that I'm raving about it to my former colleagues! I've used other platforms for payroll, but UltiPro is by far the simplest to use. Did I mention that it's easy to use?
My organization uses UltiPro for Payroll and Benefits, for Onboarding and ad-hoc reporting, and uses Ultimate Software's Payment Services to file and pay our taxes and wage garnishments. I love that the product is web-based, accessible from anywhere, and that it really is very simple to navigate and to work with, that it seems as though it covers everything and anything that you can possibly think of. They truly listen to their customers, too. For instance, if you come up with an idea to improve the platform, you can share them with Ulti and they'll get right on it and if it makes sense, they implement it!
- Tax and wage statements, as well as the new 1095C reporting available online for all users.
- Quick processing of payroll, simple execution of benefits and open-enrollment, great reporting suite.
- Technical support and training available at all times.
- Online and on-site training available for all sorts of learning paths.
- Impactful integration of Ultipro with Cognos Business Intelligence.
- Easy to use Onboarding.
- No cons. Absolutely the best HCM platform I've used!
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
- Security and peace of mind
- ADP and Oracle PeopleSoft HCM
UltiPro's support is excellent. Getting help is as close as a phone call away, with online chat tools for quick payroll questions, Their customer success portal is a great place to get information, manage cases, and even share reports that you use that might be beneficial for someone else through BI Exchange. For first time users of UltiPro, they have multiple training opportunities throughout the year, and users can log into webinars and weekly calls that Ulti experts host quite often. Training is either web-based, or at a training facility, whichever you prefer.
Also, one word of advice is to reach out to your aptly-named Customer
Success Account Manager if you need any assistance. Ultimate ensures that each account has a dedicated account manager for you that can work with you whenever you need advice or to have something resolved in your environment.
Every time that I reach out to my account manager - or call the 800-number, or use the online chat feature, or venture into the customer success portal for documentation - I always find what I am looking for, and that gives me peace of mind in using UltiPro for my payroll and HR/Benefits needs.
Nov 2018 Update: I've had the opportunity to use UTM--Ultipro Time Management in the U.S. and it seems to rival Kronos' suite quite well. Distinctively, it handles complex timekeeping rules (OT: California, hint hint!, and other qualms brought on by each state's labor departments). And I've also seen UTM used effectively across the pond, working really well in EMEA (especially in the United Kingdom) and APAC (India a plus!)
April 2016: UltiPro gets the job done! Not only can Human Resources use it for Onboarding and processing new hires, but all employee information flows so well into Payroll and benefits. It's easy to assign security roles based on multiple prompts and controls. The web-based platform is ideal for most, and it's "BackOffice" Citrix-based window portal is powerful as well, ideal for more advanced users.
I'm well-versed in tax and unemployment, handling all state and federal reporting in-house, so it's great to see that UltiPro offers this service for those who might be overwhelmed with each state's monthly/quarterly reporting requirements, and they do a good job of working with you to ensure that all taxes are paid and reported on time.
UKG Pro Feature Ratings
April 2016: The product was easy to learn WITH training. If you engage with it and embrace the different learning paths that Ultimate Software offers, then you will be successful at understanding all that UltiPro can accomplish for you. Many people are satisfied with learning 'just enough' and winging it -- not good. If you choose to wing it, with time you'll discover that you're really just hurting yourself by not learning as much as you can and having to rely on technical support to do even the most basic thing for you. The more I've learned from either going to a training class, or by observing my Account Manager while she assists me, the more I am confident that I can rely on UltiPro as a massive suite with real solid performance!
April 2016: The few courses that I've taken have been quite good. They have basic level and intermediate level, but depending on the user's comfort level with online training, online training might not be adequate for them. The great thing is that all sorts of training is featured online; a user simple needs to look for it. Otherwise, the in-class setting is available as well. Some online classes are built upon the notion that a user has already gone through some basic training, and picks up where those classes have left off.
April 2016: I've been to more than five in-person training sessions and each and every time the instruction has been superb. I had never used UltiPro prior to March 2016, but their Intro classes were so well-designed and at a reasonable pace that I was quickly able to learn the platform and even fall in love with the ease of use. Once the in-person training is complete, Ulti even has a rewards program of sorts where the classes you take rewards you with points that you can trade in for novelty items or additional specialized training and gift cards. Pretty cool!
April 2016: About half of our workforce (1000+ employees) use UltiPro to access Self-Service features while close to 50 individuals use it to process payroll, manage benefits, onboard new hires, and run all sorts of reports from Business Intelligence. The suite is powerful enough to indulge the tech-savvy information seeker and admins, and easy enough to use for the basic end-user.
- Self-Service, access to pay stubs, tax statements, and PTO balance checks
- Business Intelligence reporting
- Payroll Processing and Benefits Administration
- Mobile access and timekeeping
- Simplified and custom-built Payroll Dashboard for our managers to run reports through Business Intelligence
- Document retrieval, such as policy handbooks and training materials made available to specific user groups
- Automatic report scheduling and bursting to multiple departments all at once
April 2016: I use UltiPro every day and find value in all of the features that are available to this organization. While I am not responsible for deciding on staying with this HCM solution and renew it in the future, I am a huge supporter for staying with the solution because it packs quite a punch when used as intended.
Evaluating UltiPro and Competitors
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Business Intelligence, various reporting options
- Onboarding and Processing New Hires
- Processing Payroll and customizing payroll models
- Web Import Tool
- Form W-2Cs
- Web Import Tool (gets easier to use with repeated use)
- PTO plan creation -- definitely need an expert to help you create a new PTO plan
April 2016: Recently with a new local PTO policy that went into effect in IL, the techs at UltiPro were able to write a script that would include the provisions of the new sick plan to a current plan and it works well. I suppose I would rate UltiPro's overall scalability a '10' because it can handle this and so much more. Also, we've seen some challenges when our employees terminate and our payroll admins forget to pay out vacation or true-up benefits, for example. it's great to know that we can create some platform configurations to do these things for us automatically so that they are not missed, and that to me is fantastic and forward-thinking!