Overall Satisfaction with UltiPro
Nov 2018 Update: I have used Ultipro now at two different organizations. One that used the Enterprise solution, and more recently another that used only Core. Ultipro continues to thrive by implementing innovative customer suggestions and implementing stellar upgrades with their Spring/Fall releases. I love that Ultimate Software is making Core more like BackOffice, in that Core is now able to handle a lot of the heavier things once possible only to experts and Ultipro account managers, all while providing the awesome customer support that Ulti is known for!
April 2016: Ultimate Software's UltiPro is so simple to use, that I'm raving about it to my former colleagues! I've used other platforms for payroll, but UltiPro is by far the simplest to use. Did I mention that it's easy to use?
My organization uses UltiPro for Payroll and Benefits, for Onboarding and ad-hoc reporting, and uses Ultimate Software's Payment Services to file and pay our taxes and wage garnishments. I love that the product is web-based, accessible from anywhere, and that it really is very simple to navigate and to work with, that it seems as though it covers everything and anything that you can possibly think of. They truly listen to their customers, too. For instance, if you come up with an idea to improve the platform, you can share them with Ulti and they'll get right on it and if it makes sense, they implement it!
Pros
- Tax and wage statements, as well as the new 1095C reporting available online for all users.
- Quick processing of payroll, simple execution of benefits and open-enrollment, great reporting suite.
- Technical support and training available at all times.
- Online and on-site training available for all sorts of learning paths.
- Impactful integration of Ultipro with Cognos Business Intelligence.
- Easy to use Onboarding.
Cons
- No cons. Absolutely the best HCM platform I've used!
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
- Security and peace of mind
- ADP and Oracle PeopleSoft HCM
UKG Pro Feature Ratings
UltiPro Training
April 2016: The product was easy to learn WITH training. If you engage with it and embrace the different learning paths that Ultimate Software offers, then you will be successful at understanding all that UltiPro can accomplish for you. Many people are satisfied with learning 'just enough' and winging it -- not good. If you choose to wing it, with time you'll discover that you're really just hurting yourself by not learning as much as you can and having to rely on technical support to do even the most basic thing for you. The more I've learned from either going to a training class, or by observing my Account Manager while she assists me, the more I am confident that I can rely on UltiPro as a massive suite with real solid performance!
- Online training
- in-person training
Using UltiPro
April 2016: About half of our workforce (1000+ employees) use UltiPro to access Self-Service features while close to 50 individuals use it to process payroll, manage benefits, onboard new hires, and run all sorts of reports from Business Intelligence. The suite is powerful enough to indulge the tech-savvy information seeker and admins, and easy enough to use for the basic end-user.
- Self-Service, access to pay stubs, tax statements, and PTO balance checks
- Business Intelligence reporting
- Payroll Processing and Benefits Administration
- Mobile access and timekeeping
- Simplified and custom-built Payroll Dashboard for our managers to run reports through Business Intelligence
- Document retrieval, such as policy handbooks and training materials made available to specific user groups
- Automatic report scheduling and bursting to multiple departments all at once
- Recruiting
- Compensation Management
- Performance Management
Evaluating UltiPro and Competitors
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
Configuring UltiPro
UltiPro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using UltiPro
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Business Intelligence, various reporting options
- Onboarding and Processing New Hires
- Processing Payroll and customizing payroll models
- Web Import Tool
- Form W-2Cs
- Web Import Tool (gets easier to use with repeated use)
- PTO plan creation -- definitely need an expert to help you create a new PTO plan
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