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Fantastic HRIS
Updated March 22, 2019

Fantastic HRIS

Andrew Pitchford, SHRM-CP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Our company utilizes UltiPro for all HRIS needs: Recruiting, Onboarding, HR, Payroll, Benefits, Time Management, and Performance Management. It is used across the organization for 900 employees. For us, the move to UltiPro presented an opportunity for a fully integrated HRIS that could manage employee data internally throughout the employee life cycle, and also integrate with external systems as needed.
  • Customizable to suit the organization's unique needs.
  • Very user-friendly for front-end users and back-end administrators.
  • Powerful reporting capabilities.
  • The existing Time Management module has many weaknesses, but these are all being addressed in a new version to be released soon.
  • Service requests can occasionally take a long time to receive attention and be completed, depending on time of year.
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
All outcomes have been achieved for us. It's a good cost model for mid-market clients. Much time has been saved through automation of manual processes. All data is in one place and flows from piece to piece seamlessly. And we haven't had any security issues.
To me, UltiPro is the most user-friendly of what I've used. We've also had a greater level of customer service and appreciation from Ultimate Software versus others.
UltiPro has worked well for us starting at around 600 employees and now up to 900. The integration between modules has helped automate a lot of manual processes for us. It's a very powerful service that can be used in whatever way best suits the organization. I recommend having an HRIS expert on hand to really help achieve its full potential.

UKG Pro Feature Ratings

8.7
Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
7.7
Approval workflow
9
Balance details
6
Annual carry-forward and encashment
8
9.5
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
9.8
Performance plans
9
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
10
9.0
Create succession plans/pools
9
Candidate ranking
9
Candidate search
9
Candidate development
9
9.5
New hire portal
10
Manager tracking tools
9
8.5
Corporate goal setting
8
Individual goal setting
9
Line-of sight-visibility
8
Performance tracking
9
9.4
Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

UltiPro Training

The system is intuitive in a lot of ways, particularly for the end-user. But on the administration side, training is critical to get a good understanding of how the system thinks and what options you have available for setup and customization.
  • Online training
  • Self-taught
Other than sometimes being difficult to find time for (some of the trainings can be quite long), they are generally well facilitated and often allow hands-on learning.

Using UltiPro

900 - All business functions.
10 - Our HR Team owns and supports UltiPro in various areas: Onboarding/Recruiting, Employee Data, Benefits, Performance Management, and Business Intelligence. Our Payroll team has two people, plus a backup. Our IT team manages Informatica Cloud and the transfer of data from UltiPro to other internal systems.
  • Payroll processing
  • Benefits administration - enrollment and interfacing with our vendors
  • Reporting
  • Recruiting and Onboarding of talent
  • We've been able to implement some creative benefit options that can be administrated by the system with minimal manual intervention - wellness credits, HSA matching, automatic 401k enrollment, etc.
  • Rolling out Performance Management this year
  • Might consider the new file management and case management services
  • Might consider Perceptions as an engagement survey tool

Evaluating UltiPro and Competitors

Yes - Ceridian (HR/Payroll/Time/Recruiting) and Success Factors (Performance Management). We were not happy with Ceridian's service model and the system was outdated and overpriced to update. Additionally, there was not adequate integration and we relied on many manual processes.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
For us at the time, it was finding an innovative and robust fully-integrated system with a good pricing model for our organization.
Probably wouldn't change anything.

UltiPro Support

It's generally improved over the 4 years we've used UltiPro, but we find that it's not always consistent as far as response time in particular. The support during and following the implementation of the Benefits Prime module has been disappointing. Besides sometimes being difficult to get a timely response to issues, there was just a lack of helping the customer understand how setup affects the end result or how certain things would be different after implementation. There are also little to no resources or guides available for this offering, so there isn't an opportunity to self-teach or find quick answers on your own.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
No - We are on a tight budget, so we have not explored additional support that would cost extra.
After the first two years or so, our ERM did arrange for some SMEs to come in to meet with us and talk through what was/wasn't working. They were able to offer real-time solutions for some things and follow up with others.

Using UltiPro

Very user-friendly for end-users. Once you understand how the system thinks and how everything connects, it's pretty easy on the admin side as well.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Employee Self-Service
  • Payroll processing
  • Benefits Prime (not so much that it's difficult, just that there isn't much training available)
  • UTM - Configuring to meet the needs of our PTO plans has been difficult in the past
Yes, but I don't use it