Recommend UserTesting for fast, reliable feedback
UserTesting is helpful for us to get feedback on changes we would like to make in our user interfaces. The participants in studies help us …
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What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
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What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
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For the latest information on pricing, visithttps://www.usertesting.com/plans
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What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
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What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.
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UserTesting Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Countries | North America, APAC, EMEA |
| Supported Languages | English, French, German |
| Security |
Frequently Asked Questions
Reviewers rate Implementation Rating highest, with a score of 9.1.
The most common users of UserTesting are from Enterprises (1,001+ employees).
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(228)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
We use UserTesting to quickly test prototypes and iterate on them. We love it because of the quick results we can get to continue our work. It helps us save time on recruitment, scheduling, analysis, and the creation of reports.
- Scheduling of participants in a fast way
- Supporting analysis of videos by auto-transcriptions and sentiment analysis
- Templates for the different tests and inspiration for questions
- Supporting your own recruited users in myPanel
- That you can test unlimited for the money you pay, this helps us run a lot of tests.
- Slow with implementing feedback from the users. [I] have emailed many times about different issues that are quick fixes [and] they always promise, but [they] don't implement the changes. I think they should invest more in user research themselves.
- The MyPanel environment is extremely limited and you have no control over the messaging that's sent to your panel members, nor the compensation of tests.
- In general, I find the way of how the clips creation works not so intuitive, but I'm happy the functionality is there. I just wish they did more research with real users to find out how to improve it. I'm sure you'll notice after five users what's wrong with it.
- Faster time to market
- Cost savings
- Possible increased Customer Satisfaction (but it's hard to measure that UT only led to the increase)
The insights from UserTesting feed our UX Team and help us make decisions. Usually, after UserTesting we try to validate the changes with A/B testing to make sure the change also works for our own users.
It also helped us using one tool instead of many and having everything in one place. The automatically created graphs in the report also help us to share results quickly (although it would be nice if you could just export them instead of screenshotting).
In general, we have increased our time-to-market because we find usability issues much faster in the process, and developers can start working on implementation much faster than before.
It also helped us using one tool instead of many and having everything in one place. The automatically created graphs in the report also help us to share results quickly (although it would be nice if you could just export them instead of screenshotting).
In general, we have increased our time-to-market because we find usability issues much faster in the process, and developers can start working on implementation much faster than before.
- The shortcuts during video analysis
- Sending the test out and getting results back quickly
- Using the predefined questions for a test
- When you launch a test and you want to pause it - it's impossible it will delete your whole test and you have to start over
- Trying to use the MyPanel in general, no control over anything, the branding logo is tiny because of some standard pixel width and our users don't trust signing up with it cause it looks like a scam
- Creation of clips, how to find them, how to make them in a nice compilation. Especially the first time it was extremely unclear and confusing.
- When you login and you land on the last screen you were on, but without the logo on top left so you're stuck in that screen without any way to get back to the homepage of the dashboard without changing the URL...
- When you create a test and launch it, you get sent back to test overview and you find that the oldest test is showing first instead of the test you just launched, very confusing.
- There are some screening questions formulated very unclear, like the one about frequency of test (last time they tested or something) it's unclear what you're actually screening/filtering on.
- Do user research on your own tool, ask users to create a clip reel to share with stakeholders, where would they start, what problems do they run into, is it really that intuitive as you think it is?
No
October 16, 2020
I definitely would recommend UserTesting.com
My company uses UserTesting.com to get feedback on prototypes and in-production sites to ensure our designs meet our user's needs and are easily usable. It is being used in a couple departments, but impacts all of the company's digital experiences.
- The panels are very good.
- Their customer support is quick and helpful.
- Their recordings and all of the features that come along with them are fantastic.
- The panels are very good, but could always be improved. No-shows can be frustrating.
- UserTesting.com could expand their platform to include more features outside of just usability testing (surveys, etc.).
- The live conversations could allow for more than 5 users per study.
- Faster time to market (very quick results because it removes the recruiting time).
- Cost savings (instead of paying users out of your company's pocket, your contract with UserTesting.com covers all of that).
- Easy access to feedback from users.
UserTesting.com has allowed us to easily target a specific audience, bring digital experiences to production faster, and inform key business decisions.
I have not used any other similar products.
25
Majority of the users are User Experience Researchers
If by support, you mean tech support, we do not have anyone that works in that capacity. But like I said, we have about 25 people who utilize the tool on a regular basis.
- Concept testing
- Prototype usability testing
- In-production usability testing
- The live annotation feature is a game-changer. It saves us the time that we used to spend rewatching the recordings and taking notes.
- Being able to validate newly released live applications very quickly has been very helpful.
- The speed at which unmoderated studies are completed (sometimes an entire study is done in less than 30 minutes) is fantastic.
- We like being able to conduct Intermediate studies with the help of UT.com and would like to use that more in the future.
- With the new world of working from home, it is very helpful to be able to use Live Conversations and I anticipate we will be using it more and more moving forward.
No
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
The panel really makes UT.com a front-runner in this field. The users are more often than not very solid and give useful feedback.
N/A
- Implemented in-house
No
- None that I know of!
Yes
Premium support is unmatched, in my experience. The response time from a real customer service agent is immediate and I have never left a chat without a quick solution.
No
One time when I was conducting a Live Conversation, a user was having technical difficulties due to bad internet connection in their home. I needed to replace them with another user immediately, but was unable to add another session manually in the study. I contacted support and had another session scheduled to replace the faulty one in less than a minute due to the quick response time from the customer support team.
- Duplicating a test to easily create a similar one
- Scheduling time for Live Convo sessions
- Annotating recordings and creating clips/highlight reels
- N/A
Yes, but I don't use it