Translate your hypothesis about markets, customer needs and solutions into experiments that increase the value of your business
Eric Mahlstedt | TrustRadius Reviewer
October 29, 2020

Translate your hypothesis about markets, customer needs and solutions into experiments that increase the value of your business

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

My organization of 80+ user researchers leverages UserTesting to conduct unmoderated and moderated research studies that support product development. We mostly recruit participants from their panel into our studies but also use the platform to run longitudinal studies with our customers.
  • Large panel of qualified participants
  • Quick turnaround of session recordings
  • Easy to use
  • More flexible account permissions for collaborators
  • Keep adding to screener logic questions
  • Keep adding b2b panelists
  • Helped us to establish a reliable, repeatable, scalable usability benchmarking program
  • Helped us to decrease lead time on research cycles so we stay ahead of design sprints
  • Helps us do brand blind studies that would cost more through other vendors
Support is quick to respond and address issues that we raise.
Easy to use for new users without sacrificing the power of more advanced use features and use cases.
We run over 3,000 sessions per year with UserTesting to understand whether our products are usable? Are the user experiences moving in the right direction? Which features will increase user satisfaction? What interactions are causing task failure? How does an experience make someone feel? How long do some of their key tasks take? Which factors encourage or prevent purchases and adoption? How do design alternatives
compare?

If we don’t establish UX milestones and track quality, our users can suffer. And In an enterprise company, customer insights can come from sales, product managers, services, support, etc. When we are able to increase the velocity of customer insights throughout the development lifecycle, we build leverage and influence. When we can launch tests and get insights fast at a feature or task level, it frees critical research capacity up to focus on product, cross product and platform work.
We like UserTesting's larger panel which helps us execute studies more quickly. We've also used it before we brought in tools for session replay and expanded QA teams to constantly test and monitor beta and GA releases to track stability. It's also great for running brand blind true intent studies.
It's a great platform for collecting passive and active insights. You can operationalize research lifecycle from participant administration through session administration and insight management.