UserTesting

Non UX researchers

Although many people across our team use UserTesting (especially watching the videos), we only have 2 who are skilled in setting up and reviewing tests. The platform is very easy to learn and more people within our team would be able to do this in theory, but it still requires some knowledge on how best to ask questions and in what order so that tests aren't leading or biased. Understanding of screening and sampling is also needed to make sure our tests are reflective of our target segment.

It is me. I have the most robust background and historical knowledge of the tool and our brand and therefore run the majority of the tests. If someone else showed interest, I don't believe they would need much for me to onboard them, and ramp them up other than testing and research experience.

Currently we have two people actively supporting UserTesting. One person (myself) supports the user management side (e.g., creating accounts, giving basic training, creating templates for tests, etc.) another person supports our SSO and provisioning process from the IT security side. Neither of us are fully dedicated to the UserTesting project and it accounts for a very small portion of our overall time.

If by support, you mean tech support, we do not have anyone that works in that capacity. But like I said, we have about 25 people who utilize the tool on a regular basis.

We have coordinators on deck that do a majority of the actual setup and running of our test. Since UserTesting is a third-party web application, via their website and tools, it requires very little overhead on our end. We have one person in place to do most of the account management, including talking to UserTesting about upgrades to the account and ensuring it stays stocked with credits but the platform has an incredibly low amount of effort devoted to supporting it on our end.