UserTesting

UserTesting

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Top Rated
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About TrustRadius Scoring
Score 8.9 out of 100
Top Rated
TRUE
UserTesting

Overview

Recent Reviews

Why UserTesting

8 out of 10
March 30, 2022
I use UserTesting in my organization to determine customer feedback on checkout services. One of the main business problems that are …
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A no-brainer

10 out of 10
March 23, 2022
My UX team, and our director of consumer insights has been using UserTesting for about about two years now, internally. The information we …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

4 people want pricing too

Alternatives Pricing

What is Optimal Workshop?

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.

What is PlaybookUX?

PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

UserTesting Competitors

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is UserTesting's best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses UserTesting?

The most common users of UserTesting are from Enterprises (1,001+ employees) and the Financial Services industry.

Reviews and Ratings

 (181)

Ratings

Reviews

(1-4 of 4)
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March 23, 2022

A no-brainer

Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm hoping that the decision comes down to me, because I would love to renew - it just is a matter of if my leadership agrees. Getting buy-in for qualitative testing can be a hurdle.
Score 10 out of 10
Vetted Review
Verified User
Review Source
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Jim Hostetler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We're currently using UserTesting on a pay-as-you-go format where we purchase credits when we get low and use them fluidly to run tests. This format works great for us since our testing cadence waxes and wanes through the phases of any given project. With this low barrier to us using the service, where we can use it as much or as little as we like, it's a no brainer that we would keep buying credits as they come up.