Overall Satisfaction with WatchGuard AuthPoint
We initially used AuthPoint to implement multifactor authentication for our mobile VPN users. With the 2021 increase in ransomware and general cybersecurity requirements, AuthPoint was the "Easy Button" to add MFA onto our WatchGuard firewalls existing mobile user VPN configuration. AuthPoint easily integrates with Windows Active Directory to add MFA onto our user's existing Windows domain credentials for VPN access. AuthPoint supports many MFA implementations, not just VPN! AuthPoint can also be used for MFA login onto domain workstations. AuthPoint can also optionally integrate with certain Radius authentication scenarios to add MFA to other logins as well. WatchGuard has a whole list of supported AuthPoint integrations! Additionally, AuthPoint has been a really affordable way for our University to meet the increasing Cybersecurity Insurance requirements. Insurance providers are now a real driver for computer security upgrades. WatchGuard and AuthPoint have really helped us meet these new insurance requirements. with a supported solution, at a very low perusers annual licensing cost.
- Simple installation.
- Easy cloud management and configuration.
- Easy deployment to our users with an easy to use app and setup process!
- Low annual licensing costs.
- I wish AuthPoint could cancel a pending MFA invitation. The developers are working on a way to do this.
- Easier NPS Radius setup.
- A simpler way to refresh the users on demand.
- Allowed us to implement new cybersecurity insurance requirements for a very low cost!
- Easy setup and management. No need to add staff or equipment.
- Existing firewall managers can easily manage AuthPoint with a very short training session.
AuthPoint was acquired at a much lower price point than similar competing products. Let's face it, price is king, especially when you need to increase security without a real budget. AuthPoint was also easy to integrate using the same vendor and support techs from the firewall vendor, WatchGuard. No unnecessary complicated 3rd party setup or integration to deal with! It is a 100% first-party product. Easily support SSO and Active Directory integrations and supports OTP, push, and QR codes for MFA. AuthPoint can also use a hardware token if the phone application cannot be used.
We did not have to add another server or any hardware to implement AuthPoint. The small lightweight AuthPoint server app was easily added to an existing domain computer. No rebooting is required. No noticeable usage of system resources. No rebooting of the server to update the AuthPoint server app! Easily added onto the existing WatchGuard firewalls with a very simple configuration addition. Once the server app is installed into the domain, everything else happens in the cloud interface. Deployments to end users also happen in the cloud and are well automated too! AuthPoint cloud automatically sees new users via Active Directory and invites eligible users with a user-specific email invitation. No administrator action is required.
The AuthPoint smartphone app has been very well received by our users. I expected more pushback from folks related to using the smartphone app, but the app has been well received. Really no configuration of the app after activating the app with an email invitation or the scanning of a QR code. The app does not ask for unnecessary access rights and has no noticeable change in the battery life of the smartphone. The use of the smartphone app is much easier, capable, and flexible than using a hardware token.
SSO is a big deal. SSO increases security, increases end-user satisfaction, and simplifies user management for IT administrators and support desk staff. Adding MFA makes SSO much more secure and AuthPoint accomplishes this task without additional hardware, a very simple setup process, and a very easy to manage web interface. SSO with MFA is the security standard of practice that is required for today's challenging cybersecurity environment.
Do you think WatchGuard AuthPoint delivers good value for the price?
Are you happy with WatchGuard AuthPoint's feature set?
Did WatchGuard AuthPoint live up to sales and marketing promises?
Did implementation of WatchGuard AuthPoint go as expected?
Would you buy WatchGuard AuthPoint again?
AuthPoint is very well suited for adding multifactor authentication of mobile VPN users connecting to WatchGuard firewalls. Any currently support WatchGuard firewall is supported, not just the high-end firewalls. We use AuthPoint at our main campus location and our small remote offices too. AuthPoint is also an excellent way to add MFA to the computer logon process as well. But AuthPoint can also be used to authenticate for other services and products as well. AuthPoint is probably not a good solution if you do not use WatchGuard firewalls. But if you are using WatchGuard firewalls, it is almost a no-brainer add-on to greatly increase perimeter security with MFA!
Using WatchGuard AuthPoint
120 - AuthPoint has been deployed to leadership, management, and key faculty and staff positions.
1 - AuthPoint is so simple to manage, the existing firewall manager manages AuthPoint along with the firewalls.
- Multifactor Authentication
- Meeting insurance requirements
- Advancing the cybersecurity baseline
WatchGuard AuthPoint Implementation
The reseller and vendor have all bee great to work with. Everyone stood by their product and made sure we got it working as expected and as sold!
Change management was a minor issue with the implementation - Adding multifactor authentication for our users. They have been resistant, but after they get onboarded, there have been no issues. It has been well worth the effort to implement MFA.
WatchGuard AuthPoint Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I only have standard support with AuthPoint. However, support has been very helpful. AuthPoint support quickly escalates my issues without any effort. They want to make sure that my problem is resolved and they also openly solicit feedback on how to make the product better and easier to use.
Support has been very good. WatchGuard is very interesting in meeting support objectives and making their products successful for thier customers.
Almost every time I contact WatchGaurd for support, they escalate me to a higher level. Not because there is a problem with their product, it is because I run a pretty complicated and secure configuration, so there are lots of factors at play for any given issue. Support always takes their time with me and my issue to make sure the situation is fully understood and resolved. I regularly learn something new and or higher level about their products every time I call for support.
Relationship with WatchGuard Technologies
Upgrading WatchGuard AuthPoint
Yes - Yes, I have upgraded AuthPoint. It took less than 5 minutes to complete. Zero down time.