Get it Wrike!
Updated February 11, 2025
Get it Wrike!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
Wrike is used by several departments throughout our organization and each department uses it slightly differently. We use it to track implementation projects for our clients when they start a new service with us. We use it as a request queue for a few departments and to track recurring work that our clients need multiple times throughout a year. We have used it to track client migration between platforms in the past and we add more departments each year in how we can leverage Wrike to help them get out of email and spreadsheets and into Wrike! Getting a new department into Wrike is relatively seamless and we give the head of the new departments access to the tools needed to set up a space that will work for them.
Pros
- Easy setup and implementation of a process or workflow with no developer time needed
- Customizable for many different team and work situations (custom fields, workflows, spaces, folders, automations, and more!)
- Continually updates their platform and releases new features
- Wrike labs to try out new and innovative features from Wrike!
- Account teams that are there for you on a consistent basis to help with anything and round the clock tech support!
Cons
- More flexibility with automation rules
- Better analytic reporting w/o needing to pay for the full Wrike Analyze
- Departments at our company can now track their OKRs, incoming and outgoing requests, and recurring work easily!
- Save thousands of emails per year by using request forms in Wrike
- We save hundreds if not thousands of hours per year with project creation via request forms and recurring task creation that happen automatically.
Automations are a game changer for Wrike! We have a large handful of automations in place for just our department and about 200 rules account wide! Automations save us from having to do some basic admin tasks such as: alerting a manager when a request is complete or cancelled; sending a recap to the team after a meeting; reminding us that something is due in a few days or the day of; and switching a request from one team to another just by updating a custom field. It easily saves us hours each week!
We moved from excel trackers and SharePoint Classic forms/lists to Wrike. We were never able to create a branching logic request form so it was long and cumbersome. We had to manually put together excel sheets from several sources to report out our work so leadership had little or no visibility, leading to understaffing issues. We tried a few other platforms including Salesforce, Asana, and ServiceNow. Some needed developer time that our company did not have budgeted (Salesforce and ServiceNow) and others didn't check all the boxes of what we needed a tool to do (Asana). We tried Wrike and testing all the features in a trial version showed us that it had everything we needed at the time - and that was 5 years ago. They have only gotten better since!
Do you think Wrike delivers good value for the price?
Yes
Are you happy with Wrike's feature set?
Yes
Did Wrike live up to sales and marketing promises?
Yes
Did implementation of Wrike go as expected?
Yes
Would you buy Wrike again?
Yes
Wrike Feature Ratings
Wrike Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, we did not purchase premium support, as I don't think that is something you can purchase with Wrike unless it is working with them to buy hours for a deployment or integration.
Yes - Yes, on a couple occasions I have come across something that they recently implemented that did not work as expected. I reported it and they were able to get it answered and fixed within a day or two. One bug required more in depth investigation that their engineering team worked on a for a bit. They were able to let me know and tag my request up to a higher level ticket.
A few months ago, I submitted a support ticket because I had an automation rule that was not working properly. Despite checking and rechecking the rule that was set up, it was triggering incorrect actions and I couldn't find why.
Within 2 hours of the submission, Wrike was able to help me identify that the rule had been duplicated and the name of the rule had been changed (so I had no idea it was a duplicate). They gave me the IDs for both rules and let me know that since they were both active, only one would work (the one I didn't know about) and not the other! I was able to easily remove/delete the invalid automation and all worked as expected. The help was greatly appreciated!
Within 2 hours of the submission, Wrike was able to help me identify that the rule had been duplicated and the name of the rule had been changed (so I had no idea it was a duplicate). They gave me the IDs for both rules and let me know that since they were both active, only one would work (the one I didn't know about) and not the other! I was able to easily remove/delete the invalid automation and all worked as expected. The help was greatly appreciated!
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