Testing Zoho is a Win for Our Team!
November 25, 2021

Testing Zoho is a Win for Our Team!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We are testing out Zoho functions for our company and it has been informative and interesting. With this tool, we have been able to better deep-dive our social media analytics and more easily answer our messages across platforms. 10/10 Would love to see the function to post across your brands simultaneously, hope that is coming soon!
  • Social Media Analytics.
  • Social Channel Selection.
  • Message Management.
  • Ability to post across brands simultaneously.
  • Add social media platforms not currently available (TikTok, Pinterest, etc.)
  • Drag & Drop functionality for posting.
  • Increased ability to better analyze our social media data.
  • Increased team functionality.
  • Lower our costs.
We are actively testing multiple social media management tools. To date, our team has elected Zoho over the others in the testing phase. We find the functionalities, analytics, pricing, and team collaboration tools easy to navigate and cuts our workload and work time needed. The only function missing is the ability to post across multiple brands simultaneously and we hope that is added soon!

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Social go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho Social again?

Yes

If the ability to cross-brand post was added this would be a 10 for our team!
Zoho is better suited for team collaboration than other platforms we have tested to date. The analytics are user-friendly for my beginner-level staff and can easily be scheduled to deliver to upper management teams, and are easily consumable for those not familiar with Social Media functions and analytics.

Zoho Social Feature Ratings

Sentiment analysis
8
Broad channel coverage
7
Content planning and scheduling
7
Audience targeting
8
Content optimization
8
Automated routing and prioritization
Not Rated
Customer interaction histories
9
Lead generation
Not Rated
Content marketing
6
Twitter
Not Rated
Facebook
9
LinkedIn
9
Google+
9
Instagram
9
Campaign success analytics
7
Competitor analysis
8
Role-based user permissions & privileges
10
Mobile access
10