What users are saying about
10 Ratings
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Top Rated
1281 Ratings
10 Ratings
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Score 9.1 out of 100

UKG Pro

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Top Rated
1281 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Human Resource Management

    7shifts

    Feature Set Not Supported
    N/A
    8.2

    UKG Pro

    82%
    UKG Pro ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.8
    88%
    677 Ratings

    Employment history

    N/A
    0 Ratings
    8.4
    84%
    704 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    8.3
    83%
    680 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    8.0
    80%
    669 Ratings

    Organizational charting

    N/A
    0 Ratings
    7.7
    77%
    592 Ratings

    Organization and location management

    N/A
    0 Ratings
    8.0
    80%
    605 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    7.8
    78%
    478 Ratings

    Payroll Management

    7shifts

    Feature Set Not Supported
    N/A
    8.5

    UKG Pro

    85%
    UKG Pro ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    8.9
    89%
    658 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    8.4
    84%
    304 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    8.6
    86%
    183 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    7.9
    79%
    599 Ratings

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    652 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.5
    85%
    533 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.0
    80%
    57 Ratings

    Leave and Attendance Management

    7shifts

    Feature Set Not Supported
    N/A
    7.8

    UKG Pro

    78%
    UKG Pro ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    8.0
    80%
    468 Ratings

    Balance details

    N/A
    0 Ratings
    7.8
    78%
    490 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    7.6
    76%
    403 Ratings

    Employee Self Service

    7shifts

    Feature Set Not Supported
    N/A
    8.6

    UKG Pro

    86%
    UKG Pro ranks higher in 5/5 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    8.9
    89%
    716 Ratings

    Update personal information

    N/A
    0 Ratings
    9.0
    90%
    719 Ratings

    View company policy documentation

    N/A
    0 Ratings
    8.7
    87%
    514 Ratings

    Employee recognition

    N/A
    0 Ratings
    7.8
    78%
    261 Ratings

    View job history

    N/A
    0 Ratings
    8.8
    88%
    703 Ratings

    Asset Management

    7shifts

    Feature Set Not Supported
    N/A
    7.2

    UKG Pro

    72%
    UKG Pro ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    7.2
    72%
    176 Ratings

    HR Reporting

    7shifts

    Feature Set Not Supported
    N/A
    7.2

    UKG Pro

    72%
    UKG Pro ranks higher in 3/3 features

    Report builder

    N/A
    0 Ratings
    7.4
    74%
    660 Ratings

    Pre-built reports

    N/A
    0 Ratings
    7.7
    77%
    672 Ratings

    Ability to combine HR data with external data

    N/A
    0 Ratings
    6.5
    65%
    456 Ratings

    Onboarding

    7shifts

    Feature Set Not Supported
    N/A
    8.2

    UKG Pro

    82%
    UKG Pro ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    8.3
    83%
    504 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    8.1
    81%
    406 Ratings

    Performance and Goals

    7shifts

    Feature Set Not Supported
    N/A
    7.7

    UKG Pro

    77%
    UKG Pro ranks higher in 4/4 features

    Corporate goal setting

    N/A
    0 Ratings
    7.9
    79%
    261 Ratings

    Individual goal setting

    N/A
    0 Ratings
    7.8
    78%
    324 Ratings

    Line-of sight-visibility

    N/A
    0 Ratings
    7.5
    75%
    227 Ratings

    Performance tracking

    N/A
    0 Ratings
    7.7
    77%
    303 Ratings

    Performance Management

    7shifts

    Feature Set Not Supported
    N/A
    8.1

    UKG Pro

    81%
    UKG Pro ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    8.1
    81%
    373 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Review status tracking

    N/A
    0 Ratings
    8.2
    82%
    395 Ratings

    Review reminders

    N/A
    0 Ratings
    8.1
    81%
    359 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    8.2
    82%
    301 Ratings

    Succession Planning

    7shifts

    Feature Set Not Supported
    N/A
    7.4

    UKG Pro

    74%
    UKG Pro ranks higher in 4/4 features

    Create succession plans/pools

    N/A
    0 Ratings
    7.0
    70%
    137 Ratings

    Candidate ranking

    N/A
    0 Ratings
    7.6
    76%
    144 Ratings

    Candidate search

    N/A
    0 Ratings
    7.7
    77%
    142 Ratings

    Candidate development

    N/A
    0 Ratings
    7.5
    75%
    135 Ratings

    Recruiting / ATS

    7shifts

    Feature Set Not Supported
    N/A
    8.1

    UKG Pro

    81%
    UKG Pro ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    8.1
    81%
    401 Ratings

    Company Website Posting

    N/A
    0 Ratings
    8.7
    87%
    384 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    7.9
    79%
    305 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    8.3
    83%
    357 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    7.3
    73%
    296 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    8.5
    85%
    385 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    7.9
    79%
    358 Ratings

    Attribute Ratings

    • 7shifts is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    10.0

    7shifts

    100%
    6 Ratings
    8.4

    UKG Pro

    84%
    868 Ratings

    Likelihood to Renew

    7shifts

    N/A
    0 Ratings
    9.8

    UKG Pro

    98%
    190 Ratings

    Usability

    7shifts

    N/A
    0 Ratings
    7.8

    UKG Pro

    78%
    163 Ratings

    Availability

    7shifts

    N/A
    0 Ratings
    9.3

    UKG Pro

    93%
    130 Ratings

    Performance

    7shifts

    N/A
    0 Ratings
    8.4

    UKG Pro

    84%
    480 Ratings

    Support Rating

    10.0

    7shifts

    100%
    7 Ratings
    8.2

    UKG Pro

    82%
    782 Ratings

    In-Person Training

    7shifts

    N/A
    0 Ratings
    9.9

    UKG Pro

    99%
    85 Ratings

    Online Training

    7shifts

    N/A
    0 Ratings
    8.5

    UKG Pro

    85%
    198 Ratings

    Implementation Rating

    7shifts

    N/A
    0 Ratings
    8.8

    UKG Pro

    88%
    153 Ratings

    Configurability

    7shifts

    N/A
    0 Ratings
    8.6

    UKG Pro

    86%
    75 Ratings

    Ease of integration

    7shifts

    N/A
    0 Ratings
    8.1

    UKG Pro

    81%
    64 Ratings

    Product Scalability

    7shifts

    N/A
    0 Ratings
    9.1

    UKG Pro

    91%
    91 Ratings

    Vendor post-sale

    7shifts

    N/A
    0 Ratings
    8.9

    UKG Pro

    89%
    54 Ratings

    Vendor pre-sale

    7shifts

    N/A
    0 Ratings
    9.0

    UKG Pro

    90%
    47 Ratings

    Likelihood to Recommend

    7shifts

    7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth
    Read full review

    UKG

    UKG is pretty well-rounded. There are some problems/lack of functionality, but it is very useful and helpful in other aspects. I mainly use the Recruiting Gateway and Onboarding Gateway. I wish there was more abilities for the hiring managers and other managers who are allowed to view posts/candidates. They can not view the presence tab, which is where documents the applicant attached are held and where documents that are uploaded by our Recruitment team are also uploaded. Since managers can't view this, it makes it difficult for them to see the whole picture and requires us to manually send them to the managers if needed. Also - the formatting in the Notes section under each applicant should have more format abilities. It all blends together in one big paragraph instead of allowing bullet points/tabs/etc.
    Read full review

    Pros

    7shifts

    • Staff can easily access fellow team members' contact info (phone & email).
    • Staff can easily enter availability or time off.
    • Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
    • Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.
    Read full review

    UKG

    • Streamline payroll and tax payments
    • BI reports and analytics - via scheduled delivery
    • Consolidating all employee data on a user-friendly platform for easy navigation and administration
    • Products are holistic, and all geared towards helping HR and companies manage their teams and team members
    Read full review

    Cons

    7shifts

    • When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
    • When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
    Read full review

    UKG

    • Onboarding - being able to really reach a new hire in the days before their start date, with the information that they may need ahead of time or on day 1
    • Proxy for the HR Team - HR usually gets requests from employees that it would be helpful if there was the ability to proxy in the system as that employee to see the exact errors or questions that arise, instead of asking for screenshots and having to hold meetings to see the employee's screen
    • Support - has been lacking recently compared to what it was. Most of the representatives are really knowledgeable, however, their ability to react to your service ticket in a timely manner leads to many escalations. In the past, we have been able to get quicker service and not miss SLAs, however recently we have noticed more slipping in response times.
    Read full review

    Pricing Details

    7shifts

    Starting Price

    $0

    Editions & Modules

    7shifts editions and modules pricing
    EditionModules
    Free$0.001
    Appetizer$19.992
    Entree$43.993
    The Works$74.974
    GourmetContact sales team5

    Footnotes

    1. none
    2. per location/per month
    3. per location/per month
    4. per location/per month
    5. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    UKG Pro

    Starting Price

    Editions & Modules

    UKG Pro editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Contact UKG

      Likelihood to Renew

      7shifts

      No answers on this topic

      UKG

      We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
      Read full review

      Usability

      7shifts

      No answers on this topic

      UKG

      There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.
      Read full review

      Reliability and Availability

      7shifts

      No answers on this topic

      UKG

      I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
      Read full review

      Performance

      7shifts

      No answers on this topic

      UKG

      Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
      Read full review

      Support Rating

      7shifts

      I would say everyone at our store really appreciates the fact that we have 7shifts. We would be lost with out it. It would be hard to find anyone that does not support the software.
      Read full review

      UKG

      Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
      Read full review

      In-Person Training

      7shifts

      No answers on this topic

      UKG

      I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
      Read full review

      Online Training

      7shifts

      No answers on this topic

      UKG

      I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
      Read full review

      Implementation Rating

      7shifts

      No answers on this topic

      UKG

      Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
      Read full review

      Alternatives Considered

      7shifts

      For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had great luck.
      Read full review

      UKG

      UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
      Read full review

      Scalability

      Return on Investment

      7shifts

      • Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
      • Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
      • Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER
      Read full review

      UKG

      • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
      Read full review

      Screenshots

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