What users are saying about
9 Ratings
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Top Rated
1217 Ratings
9 Ratings
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Score 9.7 out of 100

UKG Pro

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Top Rated
1217 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

7shifts

7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth
Arthur Li | TrustRadius Reviewer

UKG Pro

I have worked with other HR systems and this one just doesn't compare. The ease of use and system availability for administrators is amazing. I worked with UltiPro at a company and left and wasn't using it for two years. When I came back to a company that had it, within a day I felt like a fluent UltiPro user again. Its just that easy to use and the same goes for the end user. We even have Partners that are updating their own direct deposits and enrolling in benefits!
Abby Zimmerman | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

7shifts
UKG Pro
7.9
Employee demographic data
7shifts
UKG Pro
8.5
Employment history
7shifts
UKG Pro
7.8
Job profiles and administration
7shifts
UKG Pro
8.3
Workflow for transfers, promotions, pay raises, etc.
7shifts
UKG Pro
8.0
Organizational charting
7shifts
UKG Pro
7.2
Organization and location management
7shifts
UKG Pro
8.0
Compliance data (COBRA, OSHA, etc.)
7shifts
UKG Pro
7.8

Payroll Management

7shifts
UKG Pro
8.3
Pay calculation
7shifts
UKG Pro
8.6
Support for external payroll vendors
7shifts
UKG Pro
8.1
Off-cycle/On-Demand payment
7shifts
UKG Pro
8.0
Benefit plan administration
7shifts
UKG Pro
8.1
Direct deposit files
7shifts
UKG Pro
9.0
Salary revision and increment management
7shifts
UKG Pro
8.4
Reimbursement management
7shifts
UKG Pro
8.0

Leave and Attendance Management

7shifts
UKG Pro
7.5
Approval workflow
7shifts
UKG Pro
7.6
Balance details
7shifts
UKG Pro
7.7
Annual carry-forward and encashment
7shifts
UKG Pro
7.2

Employee Self Service

7shifts
UKG Pro
8.3
View and generate pay and benefit information
7shifts
UKG Pro
8.7
Update personal information
7shifts
UKG Pro
8.9
View company policy documentation
7shifts
UKG Pro
8.1
Employee recognition
7shifts
UKG Pro
7.6
View job history
7shifts
UKG Pro
8.4

Asset Management

7shifts
UKG Pro
6.2
Tracking of all physical assets
7shifts
UKG Pro
6.2

HR Reporting

7shifts
UKG Pro
7.6
Report builder
7shifts
UKG Pro
7.7
Pre-built reports
7shifts
UKG Pro
7.8
Ability to combine HR data with external data
7shifts
UKG Pro
7.2

Onboarding

7shifts
UKG Pro
8.5
New hire portal
7shifts
UKG Pro
8.7
Manager tracking tools
7shifts
UKG Pro
8.3

Performance and Goals

7shifts
UKG Pro
7.4
Corporate goal setting
7shifts
UKG Pro
7.2
Individual goal setting
7shifts
UKG Pro
7.8
Line-of sight-visibility
7shifts
UKG Pro
7.1
Performance tracking
7shifts
UKG Pro
7.7

Performance Management

7shifts
UKG Pro
7.5
Performance plans
7shifts
UKG Pro
7.5
Performance improvement plans
7shifts
UKG Pro
7.2
Review status tracking
7shifts
UKG Pro
7.9
Review reminders
7shifts
UKG Pro
7.3
Multiple review frequency
7shifts
UKG Pro
7.6

Succession Planning

7shifts
UKG Pro
7.0
Create succession plans/pools
7shifts
UKG Pro
6.8
Candidate ranking
7shifts
UKG Pro
7.2
Candidate search
7shifts
UKG Pro
7.2
Candidate development
7shifts
UKG Pro
6.8

Recruiting / ATS

7shifts
UKG Pro
7.7
Job Requisition Management
7shifts
UKG Pro
7.6
Company Website Posting
7shifts
UKG Pro
8.4
Publish to Social Media
7shifts
UKG Pro
7.4
Job Search Site Posting
7shifts
UKG Pro
7.8
Duplicate Candidate Prevention
7shifts
UKG Pro
6.9
Applicant Tracking
7shifts
UKG Pro
8.0
Notifications and Alerts
7shifts
UKG Pro
7.6

Pros

7shifts

  • Staff can easily access fellow team members' contact info (phone & email).
  • Staff can easily enter availability or time off.
  • Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
  • Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
Jeremy Johnson | TrustRadius Reviewer

Cons

7shifts

  • When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
  • When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
Anonymous | TrustRadius Reviewer

UKG Pro

  • Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
  • Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
  • In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
  • When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.
Jackie Marchand | TrustRadius Reviewer

Likelihood to Renew

7shifts

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.5
Based on 190 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

7shifts

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.4
Based on 110 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

7shifts

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.7
Based on 129 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

7shifts

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.3
Based on 484 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

7shifts

7shifts 10.0
Based on 7 answers
I would say everyone at our store really appreciates the fact that we have 7shifts. We would be lost with out it. It would be hard to find anyone that does not support the software.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.5
Based on 787 answers
I have always had quick response times from UKG.The support staff has always been very knowledgeable and will to assist.They like to help you with your issue and show you how to correct if needed again.They also provide articles and step by step instruction if necessary.I am a very hands on person. They will help by explaining what and why, which is a big deal to me
Deborah Van Dyke | TrustRadius Reviewer

In-Person Training

7shifts

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.0
Based on 82 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

7shifts

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.8
Based on 195 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

7shifts

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.6
Based on 153 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

7shifts

For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had great luck.
Jayelynn Willman | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

Return on Investment

7shifts

  • Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
  • Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
  • Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

Screenshots

Pricing Details

7shifts

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

7shifts Editions & Modules

Edition
Free$0.00
Appetizer$19.992
Entree$43.992
The Works$74.972
GourmetContact sales team
  1. per location/per month
Additional Pricing Details

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UKG Pro Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison