What users are saying about
393 Ratings
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Score 8.2 out of 100
32 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Act-On

Act-On [Software] has a good online reputation and its one of the few companies with transparent pricing. It is a strong choice for businesses that value marketing insights to drive social media and CRM. I consider this software a versatile digital marketing partner because of its scalability to meet every need of the business.
Toby Bottin | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

The Cisco [Business Edition 6000 (BE6000)] is well suited for organizations that have experienced IT staff, or an experienced consultant. Adds/changes do require experience and are not a “next, next, next” type of environment that power users can easily figure out. The system is good for mid range companies, roughly 30 to 1,000 user systems. It may be overkill for smaller than 20-30 user environments.
Steve Davis | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act-On
9.2
Cisco Business Edition 6000 (BE6000)
WYSIWYG email editor
Act-On
9.5
Cisco Business Edition 6000 (BE6000)
Dynamic content
Act-On
9.2
Cisco Business Edition 6000 (BE6000)
Ability to test dynamic content
Act-On
9.0
Cisco Business Edition 6000 (BE6000)
Landing pages
Act-On
9.0
Cisco Business Edition 6000 (BE6000)
A/B testing
Act-On
9.4
Cisco Business Edition 6000 (BE6000)
Mobile optimization
Act-On
9.6
Cisco Business Edition 6000 (BE6000)
Email deliverability reporting
Act-On
8.9
Cisco Business Edition 6000 (BE6000)
List management
Act-On
9.4
Cisco Business Edition 6000 (BE6000)
Triggered drip sequences
Act-On
9.2
Cisco Business Edition 6000 (BE6000)

Lead Management

Act-On
9.4
Cisco Business Edition 6000 (BE6000)
Lead nurturing
Act-On
9.6
Cisco Business Edition 6000 (BE6000)
Lead scoring and grading
Act-On
9.8
Cisco Business Edition 6000 (BE6000)
Data quality management
Act-On
9.2
Cisco Business Edition 6000 (BE6000)
Automated sales alerts and tasks
Act-On
9.1
Cisco Business Edition 6000 (BE6000)

Campaign Management

Act-On
8.1
Cisco Business Edition 6000 (BE6000)
Calendaring
Act-On
6.8
Cisco Business Edition 6000 (BE6000)
Event/webinar marketing
Act-On
9.4
Cisco Business Edition 6000 (BE6000)

Social Media Marketing

Act-On
9.3
Cisco Business Edition 6000 (BE6000)
Social sharing and campaigns
Act-On
9.3
Cisco Business Edition 6000 (BE6000)
Social profile integration
Act-On
9.3
Cisco Business Edition 6000 (BE6000)

Reporting & Analytics

Act-On
9.1
Cisco Business Edition 6000 (BE6000)
Dashboards
Act-On
9.0
Cisco Business Edition 6000 (BE6000)
Standard reports
Act-On
8.8
Cisco Business Edition 6000 (BE6000)
Custom reports
Act-On
9.4
Cisco Business Edition 6000 (BE6000)

Platform & Infrastructure

Act-On
9.3
Cisco Business Edition 6000 (BE6000)
API
Act-On
9.0
Cisco Business Edition 6000 (BE6000)
Role-based workflow & approvals
Act-On
9.1
Cisco Business Edition 6000 (BE6000)
Customizability
Act-On
9.5
Cisco Business Edition 6000 (BE6000)
Integration with Salesforce.com
Act-On
9.5
Cisco Business Edition 6000 (BE6000)
Integration with Microsoft Dynamics CRM
Act-On
9.4
Cisco Business Edition 6000 (BE6000)
Integration with SugarCRM
Act-On
9.0
Cisco Business Edition 6000 (BE6000)

Cloud PBX

Act-On
Cisco Business Edition 6000 (BE6000)
7.7
Hosted PBX
Act-On
Cisco Business Edition 6000 (BE6000)
8.7
Multi-level Interactive Voice Response (IVR)
Act-On
Cisco Business Edition 6000 (BE6000)
8.3
User templates
Act-On
Cisco Business Edition 6000 (BE6000)
6.6
Call reports
Act-On
Cisco Business Edition 6000 (BE6000)
7.5
Directory of employee names
Act-On
Cisco Business Edition 6000 (BE6000)
7.4

Call Management

Act-On
Cisco Business Edition 6000 (BE6000)
8.0
Answering rules
Act-On
Cisco Business Edition 6000 (BE6000)
8.5
Call recording
Act-On
Cisco Business Edition 6000 (BE6000)
8.1
Call park
Act-On
Cisco Business Edition 6000 (BE6000)
8.1
Call screening
Act-On
Cisco Business Edition 6000 (BE6000)
7.0
Message alerts
Act-On
Cisco Business Edition 6000 (BE6000)
8.5

VoIP system collaboration

Act-On
Cisco Business Edition 6000 (BE6000)
8.2
Video conferencing
Act-On
Cisco Business Edition 6000 (BE6000)
6.8
Audio conferencing
Act-On
Cisco Business Edition 6000 (BE6000)
8.9
Video screen sharing
Act-On
Cisco Business Edition 6000 (BE6000)
8.2
Instant messaging
Act-On
Cisco Business Edition 6000 (BE6000)
8.8

Mobile apps

Act-On
Cisco Business Edition 6000 (BE6000)
8.5
Mobile app for iOS
Act-On
Cisco Business Edition 6000 (BE6000)
8.5
Mobile app for Android
Act-On
Cisco Business Edition 6000 (BE6000)
8.5

Pros

Act-On

  • Establishes a simple but very decisive way of how to perform specialized marketing work.
  • It includes the monitoring of advertising networks or account management on digital platforms and social networks.
  • The support is solid; it takes all the suggestions and doubts I have regarding the software.
Korey Migdal | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Cons

Act-On

  • The designer tools, especially for emails, were often difficult to use. The formatting of the text would be all over the place and change / refuse to change at random. Moving boxes around was shifty and sometimes nearly impossible. It just wasn't customizeable enough. No "undo" functionality either.
  • The only way to collect information expansively over time (there's a term Act-On uses for it, I can't recall) where it adds questions to the form each time a user fills it out, is if the person were to fill out the same form multiple times. I know this does happen for some websites/resources, but as a company that wanted to collect new information each time someone filled out any form, regardless of the resource or the URL, that was simply not an option, and that doesn't really make a lot of sense. I know it's not really possible to track someone but if they filled out the first part of the form and then it added new questions to answer, and then they submitted and got through the gating, that would actually be helpful.
  • There was no "trash can" of sorts in case you deleted something by mistake. This could be so stress-inducing if it was a major project. My coworker did this once, contacted Act-On, they couldn't even recover it.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • You are limited to 1000 users. It is not possible to expand this number.
  • The solution is great and I don't see what can be improved.
Felipe Santos | TrustRadius Reviewer

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Reliability and Availability

Act-On

Act-On 9.1
Based on 28 answers
I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
Eric Kinaitis, MBA | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Performance

Act-On

Act-On 8.2
Based on 26 answers
Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Support Rating

Act-On

Act-On 7.3
Based on 78 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 10 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Implementation Rating

Act-On

Act-On 8.6
Based on 44 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Alternatives Considered

Act-On

Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive interface. We selected Act-On because of the pricing model and thought all things would be close to parity with other options. It depends on the team you have. If you have developers and a marketing team that knows some html/css, you can get by with Act-On.
Kyle Moloo | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

Scalability

Act-On

Act-On 9.1
Based on 1 answer
Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Return on Investment

Act-On

  • With the Automated Series, we were able to put in place campaigns that generated revenue that took no time to continue running once set up. This was a positive feature allowing employees to work on another project while the campaign ran on their own.
Danielle Armour | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • Saved us from purchasing additional unnecessary WAN connections to remote sites
  • Allowed quick deployment
  • Well supported and utilizes applications we are already familiar with
Eric Taylor | TrustRadius Reviewer

Screenshots

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act-On
9.4
Cisco Business Edition 6000 (BE6000)
8.0

Likelihood to Renew

Act-On
8.9
Cisco Business Edition 6000 (BE6000)

Usability

Act-On
9.1
Cisco Business Edition 6000 (BE6000)
8.2

Reliability and Availability

Act-On
9.1
Cisco Business Edition 6000 (BE6000)

Performance

Act-On
8.2
Cisco Business Edition 6000 (BE6000)

Support Rating

Act-On
7.3
Cisco Business Edition 6000 (BE6000)
8.3

In-Person Training

Act-On
8.7
Cisco Business Edition 6000 (BE6000)

Online Training

Act-On
9.3
Cisco Business Edition 6000 (BE6000)

Implementation Rating

Act-On
8.6
Cisco Business Edition 6000 (BE6000)

Scalability

Act-On
9.1
Cisco Business Edition 6000 (BE6000)

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