What users are saying about
392 Ratings
392 Ratings
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Score 8.3 out of 100
116 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Act-On

Act-On [Software] has a good online reputation and its one of the few companies with transparent pricing. It is a strong choice for businesses that value marketing insights to drive social media and CRM. I consider this software a versatile digital marketing partner because of its scalability to meet every need of the business.
Toby Bottin | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Act-On
9.3
Oracle CRM On Demand
WYSIWYG email editor
Act-On
9.5
Oracle CRM On Demand
Dynamic content
Act-On
9.3
Oracle CRM On Demand
Ability to test dynamic content
Act-On
9.1
Oracle CRM On Demand
Landing pages
Act-On
9.1
Oracle CRM On Demand
A/B testing
Act-On
9.5
Oracle CRM On Demand
Mobile optimization
Act-On
9.6
Oracle CRM On Demand
Email deliverability reporting
Act-On
8.9
Oracle CRM On Demand
List management
Act-On
9.4
Oracle CRM On Demand
Triggered drip sequences
Act-On
9.2
Oracle CRM On Demand

Lead Management

Act-On
9.5
Oracle CRM On Demand
Lead nurturing
Act-On
9.6
Oracle CRM On Demand
Lead scoring and grading
Act-On
9.9
Oracle CRM On Demand
Data quality management
Act-On
9.4
Oracle CRM On Demand
Automated sales alerts and tasks
Act-On
9.2
Oracle CRM On Demand

Campaign Management

Act-On
8.1
Oracle CRM On Demand
Calendaring
Act-On
6.8
Oracle CRM On Demand
Event/webinar marketing
Act-On
9.4
Oracle CRM On Demand

Social Media Marketing

Act-On
9.4
Oracle CRM On Demand
Social sharing and campaigns
Act-On
9.4
Oracle CRM On Demand
Social profile integration
Act-On
9.4
Oracle CRM On Demand

Reporting & Analytics

Act-On
9.1
Oracle CRM On Demand
Dashboards
Act-On
9.0
Oracle CRM On Demand
Standard reports
Act-On
8.9
Oracle CRM On Demand
Custom reports
Act-On
9.5
Oracle CRM On Demand

Platform & Infrastructure

Act-On
9.3
Oracle CRM On Demand
API
Act-On
9.1
Oracle CRM On Demand
Role-based workflow & approvals
Act-On
9.2
Oracle CRM On Demand
Customizability
Act-On
9.5
Oracle CRM On Demand
Integration with Salesforce.com
Act-On
9.5
Oracle CRM On Demand
Integration with Microsoft Dynamics CRM
Act-On
9.4
Oracle CRM On Demand
Integration with SugarCRM
Act-On
9.0
Oracle CRM On Demand

Sales Force Automation

Act-On
Oracle CRM On Demand
6.7
Customer data management / contact management
Act-On
Oracle CRM On Demand
7.0
Workflow management
Act-On
Oracle CRM On Demand
6.0
Territory management
Act-On
Oracle CRM On Demand
7.0
Opportunity management
Act-On
Oracle CRM On Demand
7.0
Integration with email client (e.g., Outlook or Gmail)
Act-On
Oracle CRM On Demand
5.0
Contract management
Act-On
Oracle CRM On Demand
7.0
Quote & order management
Act-On
Oracle CRM On Demand
7.0
Interaction tracking
Act-On
Oracle CRM On Demand
7.0
Channel / partner relationship management
Act-On
Oracle CRM On Demand
7.0

Customer Service & Support

Act-On
Oracle CRM On Demand
7.7
Case management
Act-On
Oracle CRM On Demand
8.0
Call center management
Act-On
Oracle CRM On Demand
8.0
Help desk management
Act-On
Oracle CRM On Demand
7.0

Marketing Automation

Act-On
Oracle CRM On Demand
7.5
Lead management
Act-On
Oracle CRM On Demand
7.0
Email marketing
Act-On
Oracle CRM On Demand
8.0

CRM Project Management

Act-On
Oracle CRM On Demand
6.7
Task management
Act-On
Oracle CRM On Demand
7.0
Billing and invoicing management
Act-On
Oracle CRM On Demand
7.0
Reporting
Act-On
Oracle CRM On Demand
6.0

CRM Reporting & Analytics

Act-On
Oracle CRM On Demand
6.7
Forecasting
Act-On
Oracle CRM On Demand
7.0
Pipeline visualization
Act-On
Oracle CRM On Demand
7.0
Customizable reports
Act-On
Oracle CRM On Demand
6.0

Customization

Act-On
Oracle CRM On Demand
7.0
Custom fields
Act-On
Oracle CRM On Demand
7.0
Custom objects
Act-On
Oracle CRM On Demand
6.0
Scripting environment
Act-On
Oracle CRM On Demand
7.0
API for custom integration
Act-On
Oracle CRM On Demand
8.0

Security

Act-On
Oracle CRM On Demand
8.0
Single sign-on capability
Act-On
Oracle CRM On Demand
8.0
Role-based user permissions
Act-On
Oracle CRM On Demand
8.0

Social CRM

Act-On
Oracle CRM On Demand
7.5
Social data
Act-On
Oracle CRM On Demand
8.0
Social engagement
Act-On
Oracle CRM On Demand
7.0

Integrations with 3rd-party Software

Act-On
Oracle CRM On Demand
8.5
Marketing automation
Act-On
Oracle CRM On Demand
9.0
Compensation management
Act-On
Oracle CRM On Demand
8.0

Platform

Act-On
Oracle CRM On Demand
7.0
Mobile access
Act-On
Oracle CRM On Demand
7.0

Pros

Act-On

  • Establishes a simple but very decisive way of how to perform specialized marketing work.
  • It includes the monitoring of advertising networks or account management on digital platforms and social networks.
  • The support is solid; it takes all the suggestions and doubts I have regarding the software.
Korey Migdal | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Act-On

  • The designer tools, especially for emails, were often difficult to use. The formatting of the text would be all over the place and change / refuse to change at random. Moving boxes around was shifty and sometimes nearly impossible. It just wasn't customizeable enough. No "undo" functionality either.
  • The only way to collect information expansively over time (there's a term Act-On uses for it, I can't recall) where it adds questions to the form each time a user fills it out, is if the person were to fill out the same form multiple times. I know this does happen for some websites/resources, but as a company that wanted to collect new information each time someone filled out any form, regardless of the resource or the URL, that was simply not an option, and that doesn't really make a lot of sense. I know it's not really possible to track someone but if they filled out the first part of the form and then it added new questions to answer, and then they submitted and got through the gating, that would actually be helpful.
  • There was no "trash can" of sorts in case you deleted something by mistake. This could be so stress-inducing if it was a major project. My coworker did this once, contacted Act-On, they couldn't even recover it.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Act-On

Act-On 9.1
Based on 32 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Reliability and Availability

Act-On

Act-On 9.1
Based on 28 answers
I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
Eric Kinaitis, MBA | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Performance

Act-On

Act-On 8.2
Based on 26 answers
Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Support Rating

Act-On

Act-On 7.3
Based on 78 answers
Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
Harold Klaassen | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Act-On

Act-On 8.6
Based on 44 answers
What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
Prabal Roy | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Act-On

Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive interface. We selected Act-On because of the pricing model and thought all things would be close to parity with other options. It depends on the team you have. If you have developers and a marketing team that knows some html/css, you can get by with Act-On.
Kyle Moloo | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Scalability

Act-On

Act-On 9.1
Based on 1 answer
Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Return on Investment

Act-On

  • With the Automated Series, we were able to put in place campaigns that generated revenue that took no time to continue running once set up. This was a positive feature allowing employees to work on another project while the campaign ran on their own.
Danielle Armour | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Edition
Professional$9001
Enterprise$2,0002
  1. per month (starts at 2,500 active contacts)
  2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act-On
9.5
Oracle CRM On Demand
7.0

Likelihood to Renew

Act-On
8.9
Oracle CRM On Demand

Usability

Act-On
9.1
Oracle CRM On Demand
9.0

Reliability and Availability

Act-On
9.1
Oracle CRM On Demand

Performance

Act-On
8.2
Oracle CRM On Demand

Support Rating

Act-On
7.3
Oracle CRM On Demand

In-Person Training

Act-On
8.7
Oracle CRM On Demand

Online Training

Act-On
9.3
Oracle CRM On Demand

Implementation Rating

Act-On
8.6
Oracle CRM On Demand
10.0

Scalability

Act-On
9.1
Oracle CRM On Demand

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