Action1 is an autonomous endpoint management platform that is cloud-native, scalable, and configurable in 5 minutes. It is free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching - AEM’s foundational use case - through peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates costly, time-consuming routine labor, preempts ransomware and security risks, and protects the digital…
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TeamViewer
Score 8.5 out of 10
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
While other RMMs may only be good at one thing, Action1 is really good at everything that their does. If they don't have it in the platform yet, that's because it's not good enough for their standards. From a pricing standpoint on Patch/Software management there is no match for …
TeamViewer
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Features
Action1
TeamViewer
Security
Comparison of Security features of Product A and Product B
Action1
-
Ratings
TeamViewer
8.8
23 Ratings
3% above category average
Role-based user permissions
00 Ratings
8.823 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Action1
-
Ratings
TeamViewer
8.5
505 Ratings
2% above category average
File transfer
00 Ratings
8.8474 Ratings
Instant message
00 Ratings
8.4437 Ratings
Access to sleeping/powered-off computers
00 Ratings
7.9332 Ratings
Session record
00 Ratings
8.4339 Ratings
Annotations
00 Ratings
8.4108 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Action1
-
Ratings
TeamViewer
8.4
17 Ratings
4% above category average
Third-party software integrations
00 Ratings
8.417 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
If your organization is like mine (nonprofit and tight budget) this product is for you. The first 200 endpoints are free and being we are a small organization, this product is perfect for us. I was able to use Action1 to upgrade all my endpoints from Windows 10 to 11 pretty much effortlessly. If you are not a nonprofit and have more endpoints over 200, this is still a great product to use as I don't find it very expensive to incorporate into your infrastructure.
If someone were to ask me for a recommendation, I would honestly say that it was the best option for me. Many times, my team members, other therapy department consultants, or doctors have encountered a problem with their systems that they are unable to resolve on their own. They just reached out to me and explained their concerns. Once their system is connected to me, I can resolve their situation in a very short amount of time.
Easy remote access to devices. That simple. We have some very unskilled users in the field where asking them to access their PC via conventional remote tools like TeamViewer, Anydesk, etc. was always a pain. Now, all they have to do is ensure their PC is online, and we can connect to them.
Remote software deploy. Before Action1, we did have some GPOs and scripts, but again - being able to deploy to PCs outside of our office/LAN, is just beautiful. On top of the standard repository, being able to create new packages is very useful for our scenario.
Inventory Reporting. Recently we had to identify PCs running old versions of Windows. Can't highlight enough how easy it is.
The deployment screens for update deferrals can be hard to understand at first and easy to skip since it carries some default info when you create a new automation rather than a more conspicuous prompt to update.
The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
Pricing tier for small teams can be improved.
Live subtitles for audio from remote device can be implemented.
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
Action1 has taken many of the tasks that are time consuming and made them simple automated tasks that can be run on a schedule. I can schedule tasks to run off-hours and know that they will be done and I no longer have worry about it. As someone who does IT support for a living, it just makes my job so much simpler with less stress.
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
We used TeamViewer within our scope of a unified endpoint management. Access rights are managed by location and user, both in regard to the state legislation and the company’s regulations. Our IT dashboard has now integrated the remote support KPIs which i derived from TeamViewer usage data.
After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint count and they even offer up to 50 endpoints for free, which is really great for a small organization like us to help us lower our starting costs and still allows us to grow at our pace without having to commit to a defined amount of endpoints to start.
AnyDesk, despite being relatively light on system utilization, didn’t offer some of the pro collaboration features that we required. All the functionalities that were part of TeamViewer matched well with the functionality, ease, and cost aspects needed to support our team's work.
Saved hours per week on patching and able to ensure a 100% patching success rate.
Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
Improved support to our remote locations and users.
Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.
Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
We can work from home or support our service technicians on the field any place, any time.
