RUN Powered by ADP® vs. TimeClock Plus

Great for small businesses that don't need much guidance and have a good handle on their operations. Once implementation is over the personalized service is not the same. Calling the 800 numbers is a gamble and hold times have been long. The service during implementation is fantastic. We like being able to streamline all our service through one vendor

Incentivized

TCP is great for timekeeping and tracking. There's a mobile app and a web based clock system. The mobile app works well for most employees, but there are some that have trouble with it. It seems the app has extra steps to confirm clocking in and out that some miss or skip and there's a little bit of UI related items that could use some clean up. Outside of the minor flaws, TCP is a great tool for managing time for employees.

Incentivized

• Payroll runs are consistent, timely, and error‑free, even when handling multiple pay rates, deductions, or changes. Direct deposits process smoothly and predictably.
• RUN Powered by ADP® manages federal, state, and local tax withholding, filings, and payments without requiring manual oversight. This significantly reduces compliance risk and administrative workload.
• Common actions—running payroll, adding new employees, updating pay rates—are straightforward and guided, which helps prevent mistakes.

Incentivized

• Employees' time goes straight to the database we use. No having to manually enter time.
• No one can clock anyone else in or out at the time clock. We love that security feature.
• It exports easily into the payroll system we are using.

Incentivized

• When processing bonuses, it would be nice to have a NET pay selection, in addition to the GROSS pay selection.
• I receive WAY too many emails asking me to purchase additional services, including some that we already have through ADP.
• I receive(d) daily requests for our Section 125 Compliance documentation, which I sent over four times to each different individual who requested them. ADP "mentioned" they'd charge us $350 for this compliance plan, even though we have it and proved it by submitting the "required submission" of the policy multiple times. It's very frustrating, and it causes me to worry about (A), the validity of the request and (B) ADP's recordkeeping, since they can't keep up with the document I've sent multiple times.

Incentivized

• Email notifications for entered requests do not always work, and the system will not send notifications from a manager user to a manager user.
• We set up schedules to run each morning to populate timesheets, but there have been many times when the schedules did not run, and hours were missing.

Incentivized

The only reason there is contemplation of switching would be because the project management site we use, BQE, is now offering GUSTO built into the website at a lower monthly cost. We are waiting to see how it runs before making any decisions though as it's just left beta.

Incentivized

It's robust and does what we need it to do in terms of tracking worked time, also unworked time. It has a detailed Employee Profiles section but mostly it's because it keeps track of hours

Incentivized

I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!

Incentivized

I absolutely love the ability to customize TCP to what you need it to be. There's lots of settings and areas where you get to decide how to want the system to operate. For every situation our team has said "I wish TCP would do it this way" we have been able to find a setting to adjust to make it do that. There are very minor adjustments I would like to make like hiding drop down menu items that we won't ever use.

Incentivized

We've had very little issue with RUN availability, only a couple times there were outages when least expected which occurred on our actual payroll due date

Incentivized

It has never been unavailable when I've needed to use it.

Incentivized

ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.

Incentivized

Great performance, pages load quickly and reports generate quickly. They do take some time to complete if they're covering a large Start - Stop date, eg months but that's not an issue, they still complete fairly quickly.

Incentivized

I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of

Incentivized

• The support representatives respond quickly and work hard to resolve every issue. They are always friendly and courteous.
• The email notifications are our most significant issue, and they are still not entirely resolved.
• I dislike having to sign forms to allow them access to the databases routinely...it seems this could be an annual document.

Incentivized

they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.

Incentivized

very easy to learn i think it took maybe one payroll to have it down and we were up and running

Incentivized

The customer service team handled it very nicely. We had a rep that came to our office and helped with everything. It was a very easy process.

Incentivized

We decided to go with RUN Powered by ADP® as they seemed to be the most price conscious with the most up-to-date compliance in the field. Often the competitors cost more for individual services or wanted us to buy a much larger bundle of products than we needed.

Incentivized

We have used Rippling as an employee management software that essentially has a cleaner and smaller scale clock-in and clock-out feature that was easier to use for our team. I think the TimeClock Plus beats out Rippling when you have a bigger team that needs to constantly clock-in and clock-out but for our needs, Rippling was perfect and allowed us to pay them all in the same software.

Incentivized

Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.

Incentivized

It's consistent and easy to use.

Incentivized

• It has simplified the payroll process allowing more time to be dedicated elsewhere.
• We have been able to consolidate our health benefits, HR support, payroll and 401k all onto one provider, making support easy.
• We found the health deduction calculations and process to be easy-to understand, especially in comparison to our health provider.

Incentivized

• Changing from hand scanning to using badges has cut down on employees unable to clock in and out properly.
• Records are more accurate. There has been less need for entering employees' time manually.
• More efficient all around.

Incentivized