Likelihood to Recommend I think RUN Powered by ADP® is suitable for any business - large or small - it takes the workload and tax issues off of already burdened small business owners. With my package, I can also post job openings, have access to HR assistance and I also swear by Pay by Pay for Workers Comp.
Read full review I think the best place for TimeClock Plus to work would be at a restaurant or a busy business that has a lot of people to track and needs a robust dashboard to keep things in order. For my organization, we only have around 10 people max per location and it was a bit too expensive and complex for our needs. We could use a simpler system.
Read full review Pros Has experts who are knowledgeable in all payroll related needs Allows you to quickly and easily make changes to individual employee data Is easy to use anywhere you are - whether on their mobile app or website Has several products that work well together - a one stop provider Read full review Track hours Track hour details User-friendly as an employee Allows our team to stay compliant Track PTO Manage time sheet on a day to day basis Read full review Cons I would like to see a change in the payroll processing so that when you have to save for later, you don't have to reenter all the information you have already entered. Make it easier for the employees to track their used vacation and PTO hours. Read full review Would be nice to see at end of day hours currently worked. Instead you have to do this using another function. Should be simpler way of putting employee's schedule in time clock rather than copying and pasting week after week, month after month. Should be a way to archive old employees. Read full review Likelihood to Renew It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
Read full review Usability I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
Read full review Reliability and Availability I have never had an issue getting into ADP Run when I needed to do so! I know I can rely on the ability to get in without concern.
Read full review Performance ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
Read full review Support Rating At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
Read full review The support representatives respond quickly and work hard to resolve every issue. They are always friendly and courteous. The email notifications are our most significant issue, and they are still not entirely resolved. I dislike having to sign forms to allow them access to the databases routinely...it seems this could be an annual document. Read full review In-Person Training they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.
Read full review Online Training very easy to learn i think it took maybe one payroll to have it down and we were up and running
Read full review Implementation Rating Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.
Read full review Alternatives Considered RUN Powered by ADP® is quicker and easier to navigate and understand, with fewer hoops to jump through when needing to complete a task. RUN Powered by ADP® also allows to faster help when needed to get you back on track and not falling behind.
Read full review We switched to Namely for our HRIS system and they had a time tracking solution integrated within their software which made us no longer need to utilize TimeClock Plus. Namely's time tracking also flowed seamlessly into our payroll which made the process much simpler and easier to use. The reporting is also much easier to utilize.
Read full review Scalability Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
Read full review Return on Investment The payroll tax service eliminates the exposure penalties if we do them and make a mistake. Do not have to reconcile the Payroll Bank Account for the the checks issued to employees. We just need to reconcile the transaction from ADP for tax and net check amounts. The history of employees is kept on the ADP portal, and we do not have to manage to keep that updated. Employees can access their records, saving us time not having to look up things for them. Read full review Positive: The ease of not manually tracking clocking in and out. Negative: Expensive and too robust of a software for a small team. Negative: The app is dated and needs an update and can be slow. Read full review ScreenShots RUN Powered by ADP® Screenshots