| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ADP TotalSource | Score7.3 out of 10 | N/A | ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to… | N/A |
 Gusto | Score8.9 out of 10 | N/A | Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface. | $49 per month |
 Justworks | Score7.2 out of 10 | N/A | Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a… | $59 per month per user |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | No setup fee | |||||||||||||||||||||
| Additional Details | — | Gusto offers three pricing plans for payroll, benefits, and HR. | — | |||||||||||||||||||||
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| Considered Multiple Products | Chose ADP TotalSource We moved over to Justworks and we're very happy. The on-boarding process was easy, the online platform is easy and it's half the cost of TotalSource. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Gusto Workful was a budget-conscious choice last year. However, it couldn't handle the nuances of a non-profit and was also not available to automate payroll tax filing in every state. They abruptly stopped offering payroll service, leaving me to switch clients immediately. Justwork… Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto Gusto doesn't necessarily have the full power of an ADP or options that Justworks may provide. However, I have found it much easier to use by comparison. It seems to me like a platform created specifically for startups and companies looking for pleasing UX to make sense of … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto Previously, we had to rely on someone else to make changes and updates; now, using Gusto, we can manage it all in-house. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto While ADP wasn't a terrible platform- very basic ands streamlined. Paycor has lots of room for improvement along with their customer service. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto Gusto has been my favorite option both as an end-user (ie. employee) and admin (ie. employer). It's easy to use, has all the features we need, integrates with Guideline (our preferred 401k provider), and priced well for great value. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto Gusto generally wins on price compared to its competitors. Some organizations nickel-and-dime on billing with headcount, states filed, etc. while Gusto's bills are very easy to calculate and understand. Competitors generally will handle state registrations that Gusto won't do, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto The cost difference was the first standout as Gusto is a fraction of any of these providers. Next is your ability to self-navigate and easily access support. Finally, while other providers include more services and incentives, they have far less room for error and learning … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto Gusto was by far the most user-friendly and easy to use. QBO was a close second, but I believe Gusto is better priced for small businesses. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto I find [it] better as they collect and file and [the] cost is much better. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gusto Gusto is very affordable and offers a solid foundation for payroll and HR. They have also recently released a new tier which offers a few additional bells and whistles for those companies looking for higher-touch service or additional features. It is great to have this … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Justworks We like Justworks over Gusto for the simple reason that Justworks has better benefits offering for a company as small as us. It has turned out that Justworks also has been rolling out new features that we didn't know we wanted (like timecard integrations), and that has also … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Justworks Justworks offers a more robust functionality than Gusto. The ability to track time off, manage pay stubs, distribute and manage benefits administration, and house a company-wide directory with key dates and information about each individual are all extremely helpful. Having a … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Justworks Justworks offered better terms then Gusto. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Justworks Our review of alternatives concluded that ADP TotalSource is too expensive, too complex and lacks transparency, even for large companies. TriNet was much better, but post-acquisition it too has become less agile. Paychex isn't as comprehensive. There are literally dozens of … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Justworks ADP was our previous PEO and, in my experience, they were old, clunky and never got back to us. In my opinion, the customer service was non-existent. Insperity was out of our budget but I think it is a good product. Paychex Flex was similar and I like their product for … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Justworks JustWorks is a full PEO rather than a simple payroll provider, and fairly tech forward. Their HR support is extremely good. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Justworks Justworks is a lot more user-friendly and their customer support is way better! Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Justworks JustWorks is a best in class system as well as PEO service. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |||
| Would buy again | |||
31% Would buy again 5 Answers | 92% Would buy again 563 Answers | 88% Would buy again 21 Answers | |
| Delivers good value for the price | |||
43% Delivers good value for the price 6 Answers | 93% Delivers good value for the price 464 Answers | 95% Delivers good value for the price 21 Answers | |
| Happy with the feature set | |||
44% Happy with the feature set 7 Answers | 95% Happy with the feature set 576 Answers | 92% Happy with the feature set 22 Answers | |
| Lived up to sales and marketing promises | |||
33% Lived up to sales and marketing promises 5 Answers | 91% Lived up to sales and marketing promises 316 Answers | 89% Lived up to sales and marketing promises 17 Answers | |
| Implementation went as expected | |||
43% Implementation went as expected 6 Answers | 94% Implementation went as expected 376 Answers | 100% Implementation went as expected 19 Answers | |
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| Small Businesses | Justworks Score7.2 out of 10 |  Patriot Payroll Score8.6 out of 10 | ADP TotalSource Score7.3 out of 10 |
| Medium-sized Companies | Justworks Score7.2 out of 10 |  APS Score5.6 out of 10 | ADP TotalSource Score7.3 out of 10 |
| Enterprises | No answers on this topic |  ADP Streamline Payroll Score6.1 out of 10 | No answers on this topic |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| ADP TotalSource | Gusto | Justworks | |
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| Likelihood to Recommend | 9.9 | 9.1 | 4.5 |
| Likelihood to Renew | - | 10.0 | - |
| Usability | 9.1 | 9.4 | 4.8 |
| Support Rating | 3.3 | 4.5 | 9.7 |
| Implementation Rating | - | 9.1 | - |
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| ScreenShots | ADP TotalSource Screenshots    | Gusto Screenshots   | Justworks Screenshots     |
