What users are saying about
18 Ratings
62 Ratings
18 Ratings
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Score 6.1 out of 101
62 Ratings
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Score 6.7 out of 101

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Likelihood to Recommend

ADP TotalSource

I don't believe ADP is well suited to the PEO market. Small businesses, who typically rely on PEOs, need service. A company like ADP makes profit from high volume. The small business owner is not serviced well by ADP and in fact, is subject to being out of statutory compliance with state reporting requirements. That is not well suited to any business
Connie Bechtolt, CPA, MBA profile photo

Paychex Flex

I would say that it's completely great for simple things. Accessing your paystubs, looking at your current information, verifying easy changes like address, name changes, etc.. that works great. I would say that Paychex feels limited with it's functionality on the end user side, however it isn't necessarily a bad thing. If you're trying to stay lean and light for a system, I'd highly recommend it. If you need more in depth functionality from a payroll system, it seems like other solutions would be better.
No photo available

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
Paychex Flex
4.3
Employee demographic data
ADP TotalSource
7.4
Paychex Flex
6.6
Employment history
ADP TotalSource
8.4
Paychex Flex
4.5
Job profiles and administration
ADP TotalSource
7.6
Paychex Flex
4.9
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
Paychex Flex
4.2
Organizational charting
ADP TotalSource
8.5
Paychex Flex
1.0
Organization and location management
ADP TotalSource
7.4
Paychex Flex
2.8
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
Paychex Flex
6.3

Payroll Management

ADP TotalSource
7.7
Paychex Flex
7.2
Pay calculation
ADP TotalSource
7.5
Paychex Flex
7.5
Support for external payroll vendors
ADP TotalSource
9.7
Paychex Flex
Benefit plan administration
ADP TotalSource
7.7
Paychex Flex
7.0
Direct deposit files
ADP TotalSource
8.0
Paychex Flex
8.0
Salary revision and increment management
ADP TotalSource
9.3
Paychex Flex
7.6
Reimbursement management
ADP TotalSource
3.7
Paychex Flex
5.9

Leave and Attendance Management

ADP TotalSource
5.8
Paychex Flex
7.6
Approval workflow
ADP TotalSource
5.5
Paychex Flex
7.9
Balance details
ADP TotalSource
5.8
Paychex Flex
6.9
Annual carry-forward and encashment
ADP TotalSource
6.1
Paychex Flex
8.1

Employee Self Service

ADP TotalSource
7.7
Paychex Flex
6.7
View and generate pay and benefit information
ADP TotalSource
8.0
Paychex Flex
8.2
Update personal information
ADP TotalSource
8.0
Paychex Flex
8.0
View company policy documentation
ADP TotalSource
7.2
Paychex Flex
6.4
Employee recognition
ADP TotalSource
8.0
Paychex Flex
View job history
ADP TotalSource
7.5
Paychex Flex
4.3

Asset Management

ADP TotalSource
8.1
Paychex Flex
4.2
Tracking of all physical assets
ADP TotalSource
8.1
Paychex Flex
4.2

HR Reporting

ADP TotalSource
5.5
Paychex Flex
4.8
Report builder
ADP TotalSource
5.5
Paychex Flex
4.2
Pre-built reports
ADP TotalSource
5.5
Paychex Flex
4.3
Ability to combine HR data with external data
ADP TotalSource
5.5
Paychex Flex
6.0

Onboarding

ADP TotalSource
6.6
Paychex Flex
4.7
New hire portal
ADP TotalSource
6.6
Paychex Flex
4.2
Manager tracking tools
ADP TotalSource
6.5
Paychex Flex
5.2

Performance and Goals

ADP TotalSource
7.0
Paychex Flex
Corporate goal setting
ADP TotalSource
6.0
Paychex Flex
Individual goal setting
ADP TotalSource
8.0
Paychex Flex
Line-of sight-visibility
ADP TotalSource
6.0
Paychex Flex
Performance tracking
ADP TotalSource
8.0
Paychex Flex

Performance Management

ADP TotalSource
7.6
Paychex Flex
Performance plans
ADP TotalSource
6.0
Paychex Flex
Performance improvement plans
ADP TotalSource
9.0
Paychex Flex
Review status tracking
ADP TotalSource
7.0
Paychex Flex
Review reminders
ADP TotalSource
8.0
Paychex Flex
Multiple review frequency
ADP TotalSource
8.0
Paychex Flex

Succession Planning

ADP TotalSource
7.0
Paychex Flex
Create succession plans/pools
ADP TotalSource
7.0
Paychex Flex
Candidate ranking
ADP TotalSource
7.0
Paychex Flex
Candidate search
ADP TotalSource
8.0
Paychex Flex
Candidate development
ADP TotalSource
6.0
Paychex Flex

Recruiting / ATS

ADP TotalSource
7.4
Paychex Flex
8.3
Job Requisition Management
ADP TotalSource
6.0
Paychex Flex
8.3
Company Website Posting
ADP TotalSource
8.0
Paychex Flex
8.3
Publish to Social Media
ADP TotalSource
7.0
Paychex Flex
8.3
Job Search Site Posting
ADP TotalSource
9.0
Paychex Flex
8.3
Duplicate Candidate Prevention
ADP TotalSource
6.0
Paychex Flex
8.0
Applicant Tracking
ADP TotalSource
7.0
Paychex Flex
8.3
Notifications and Alerts
ADP TotalSource
9.0
Paychex Flex
8.3

Pros

  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
Kimberly Cavanaugh, PHR profile photo
  • Addressing your problems/questions. Their team is very knowledgeable and are capable of addressing your problems usually within the call or within a reasonable time if you shoot them an email.
  • ACA - once you understand what is required to obtain accurate reports you are blessed with the results at year end.
  • Setting up new Voluntary Deductions/Garnishments, Direct Deposits, Rate and Address changes even while processing an active payroll is super easy and everything takes effect immediately with the exception of W4/State/City tax changes that are not permitted during an active payroll.
  • Seeing a payroll breakdown gross to net while still in the processing stages of payroll has proved to be very convenient and helpful.
Cynthia Harris profile photo

Cons

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo
  • I don't have any suggestions for improvement for Paychex. They are doing a great job!
Joretta Fletcher profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Paychex Flex8.8
Based on 3 answers
Because it makes the part of my job that includes payroll very easy.
Joretta Fletcher profile photo

Usability

No score
No answers yet
No answers on this topic
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Alternatives Considered

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo
I have always used Paychex for my payroll processing.
Joretta Fletcher profile photo

Return on Investment

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo
  • While it has seemed to be an effective product overall (and my experience with it is minimal), the biggest problem seems to lie within the benefits portal.
No photo available

Screenshots

ADP TotalSource

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details