Likelihood to Recommend Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.
Read full review Divvy is well suited for almost any organization/business I can think of. If you need to spend money from a specific predetermined budget, Divvy works great. If you have a high volume of transactions and you're fairly decent with excel, you can create an upload file to move transactions into your general ledger (currently only QB is supported for plug ins). If I'm really trying to find a less appropriate example, maybe if you have employees who can have a large credit limit and need to travel a lot, an Amex card might have better benefits.
Read full review Pros Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well. Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature. Email notifications are helpful and timely of knowing when an approver has approved my reports. Read full review Agile budget approval - no more back and forth conversations where the team needs to "beg" for more. They actually learn very quickly how to make a rock solid business case on their own to me, because I can "1 click a yes" or "need a bit more ROI" coaching to a yes, if need be. Real-time expense capture - no more waiting until month-end to see expenses that might not have been a wise choice. Or at least get a jump on why funds were spent, so we can all understand the need better. No more wasted time digging around for 'that one 5 figure receipt' from 30 days ago! Read full review Cons The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed. Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality. More filters to be added into the report creation and export. Read full review I wish there were more options in the BILL reimbursement platform - for example, the ability to do a report instead of submit a single expense. We would love for reimbursements to feed into QuickBooks differently, but we understand that this is an early feature and hope it is further developed in the future. Read full review Likelihood to Renew Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.
Read full review Usability See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky
Read full review Reliability and Availability Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
Read full review Performance Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.
Read full review Support Rating The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.
Read full review We have enjoyed using Divvy and its functions. The Divvy team has been great, and their support team is outstanding. They have a chatbox on the platform, and they only seem to be someone on call. I have found its benefits to be outstanding, that I recommend it to my clients. I also feel that Divvy rolling out new features only makes it more compelling to stay on as a user.
Read full review Online Training Very effective training, fully educated admin users who were then able to train other users.
Read full review Implementation Rating The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.
Read full review Alternatives Considered We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.
Read full review We have used American Express and BOA and while they both give you the standard use of a credit card, neither one allows you to do all the things that Divvy does. Virtual cards, budget increases, categorization, receipt maintenance. Divvy is the only one we have tried of this nature and we love it.
Read full review Scalability It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.
Read full review Return on Investment With Airbase, we are able to cut down on costly late fees with total insight into spending limits With approval workflows, we're able to cut down on uneccesary spending that can plague a budget With Airbase's Support Team, we feel like true partners Read full review Divvy is free, so it was tough for us to turn down. We decided to withhold our larger transactions from Divvy to receive those rewards directly. Divvy has saved our Finance/Accounting team tons of time digging through expenses, reimbursements, invoices, etc. Read full review ScreenShots BILL Spend & Expense Screenshots