What users are saying about
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42 Ratings
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Top Rated
1395 Ratings

Amazon Chime

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42 Ratings
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Score 7.9 out of 100

GoToMeeting

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Top Rated
1395 Ratings
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Score 8 out of 100

Likelihood to Recommend

Amazon Chime

Great tool which can be used for collaborating and sharing screens. It helps in integrating with calendar effortlessly and send invitations for the meeting. Sometimes it takes time to load the application on your device and is not compatible with all browsers. It has different options of muting and sharing screen during presenting.
Anonymous | TrustRadius Reviewer

GoToMeeting

We like the GoToMeeting software because it's simple to set up and schedule sessions, and it includes a variety of resources for presenting content, such as screen sharing, guest management, and additional contact option like speak. We also like the fact that we can access it from any smartphone. We are enthralled by the fact that we can GoToMeeting from our mobile devices, which is very useful for those of our colleagues who do not have access to a computer.
Rafeeq Ahmed (Ali) | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.4
GoToMeeting
7.9
High quality audio
Amazon Chime
8.4
GoToMeeting
8.4
High quality video
Amazon Chime
7.9
GoToMeeting
8.5
Low bandwidth requirements
Amazon Chime
6.8
GoToMeeting
7.1
Mobile support
Amazon Chime
6.7
GoToMeeting
7.7

Screen Sharing

Amazon Chime
8.0
GoToMeeting
8.4
Desktop sharing
Amazon Chime
8.6
GoToMeeting
8.8
Whiteboards
Amazon Chime
7.4
GoToMeeting
8.0

Online Meetings / Events

Amazon Chime
7.6
GoToMeeting
8.2
Calendar integration
Amazon Chime
7.2
GoToMeeting
8.5
Meeting initiation
Amazon Chime
7.9
GoToMeeting
8.5
Integrates with social media
Amazon Chime
7.6
GoToMeeting
7.4
Record meetings / events
Amazon Chime
7.9
GoToMeeting
8.4
Slideshows
Amazon Chime
7.4
GoToMeeting
8.3

Online Events Collaboration

Amazon Chime
7.9
GoToMeeting
8.3
Live chat
Amazon Chime
8.1
GoToMeeting
8.4
Audience polling
Amazon Chime
7.8
GoToMeeting
8.2
Q&A
Amazon Chime
7.8
GoToMeeting
8.1

Online Events Security

Amazon Chime
8.6
GoToMeeting
8.3
User authentication
Amazon Chime
8.7
GoToMeeting
8.3
Participant roles & permissions
Amazon Chime
8.6
GoToMeeting
8.3
Confidential attendee list
Amazon Chime
8.6
GoToMeeting
8.3

Pros

Amazon Chime

  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
YagneshKumar Patel | TrustRadius Reviewer

GoToMeeting

  • Provides a high degree of control to the presenter
  • Great quality video and audio during web conferencing and meeting
  • allows presenters to engage with a large number of attendees
  • provides great tools for audience engagement including chats and polls
  • makes sharing documents, presentations, and videos / images very easy
Aaron Goldstein | TrustRadius Reviewer

Cons

Amazon Chime

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Emma McCarthy | TrustRadius Reviewer

GoToMeeting

  • Just like any online video conferencing tool, you need to have stable internet connection
  • Consumes a lot of Internet Bandwidth
  • You Need to pay for Premium features, so companies that don't make much profit go for the free version of apps.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 7.7
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 8.7
Based on 28 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.4
Based on 101 answers
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
Anonymous | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 10.0
Based on 3 answers
It just works, get into the software and start using.
Brian Sossamon | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

I have not tested Amazon Chime, against other market alternatives, as it is being used to meet a specific demand, which is communication with certain companies, as it is the preferred means of communication. But, it is a good tool and does not lose anything to the other tools on the market, except for the update process.
Anonymous | TrustRadius Reviewer

GoToMeeting

I prefer to use Zoom, as it seems to be more widely adopted by my industry. Matching up technologies is one of the first hurdles when trying to sell in a virtual environment. Also, Zoom seems to have more application integrations that can be added to its suite. We use an industry app for virtual conferences and trade shows that will only work on the Zoom platform.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
Anonymous | TrustRadius Reviewer

GoToMeeting

  • We have a had very little client churn and a big reason why is our ability to react quickly to client issues on demand.
  • Account management has been able to deliver on goals and expectations by having a reliable platform for training and troubleshooting functions
  • We've been able to outsource certain functions and communicate with contractors across the globe easily
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$10.201
Business$13.602
EnterpriseCustom Pricing3
  1. Per Organizer / Per Month for 150 Participants [billed annually]
  2. Per Organizer / Per Month for 250 Participants [billed annually]
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

Rating Summary

Likelihood to Recommend

Amazon Chime
7.8
GoToMeeting
8.2

Likelihood to Renew

Amazon Chime
GoToMeeting
7.7

Usability

Amazon Chime
GoToMeeting
8.7

Support Rating

Amazon Chime
8.3
GoToMeeting
8.4

Online Training

Amazon Chime
GoToMeeting
7.3

Implementation Rating

Amazon Chime
GoToMeeting
10.0

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