What users are saying about
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74 Ratings
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Top Rated
120 Ratings

Amazon CloudWatch

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74 Ratings
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Score 8.4 out of 101

New Relic

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Top Rated
120 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Amazon CloudWatch

Ideal for monitoring AWS services and workloads. We have several of our websites entirely hosted on AWS and we're able to get a Grafana dashboard of all the relevant metrics from CloudFront, S3, EC2, RDS, and Elastic Beanstalk. This can be set up within the hour or templated on your code for infrastructure (we do this with terraform & cloud formation). By design, it isn't suited for non-AWS workloads.
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New Relic

Do you need to monitor OS-based workloads? Do you have a mix of on-prem and Cloud instances? Do you need to have a converged view to see your OS, application, real-user monitoring (REUM), Synthetics, and other time-series data? New Relic is the platform that can deliver on those requirements.Their technical support one of the best engagements we have had with a vendor. Exemplary in every way!
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Feature Rating Comparison

Application Performance Management

Amazon CloudWatch
New Relic
7.8
Application monitoring
Amazon CloudWatch
New Relic
9.4
Database monitoring
Amazon CloudWatch
New Relic
7.9
Threshold alerts
Amazon CloudWatch
New Relic
8.5
Predictive capabilities
Amazon CloudWatch
New Relic
6.9
Application performance management console
Amazon CloudWatch
New Relic
8.1
Collaboration tools
Amazon CloudWatch
New Relic
6.4
Out-of-the box templates to monitor applications
Amazon CloudWatch
New Relic
7.8
Application dependency mapping and thresholding
Amazon CloudWatch
New Relic
7.5
Virtualization monitoring
Amazon CloudWatch
New Relic
8.3
Server availability and performance monitoring
Amazon CloudWatch
New Relic
8.7
Server usage monitoring and capacity forecasting
Amazon CloudWatch
New Relic
8.0
IT Asset Discovery
Amazon CloudWatch
New Relic
6.3

Pros

Amazon CloudWatch

  • Managing log retention periods is very simple with CloudWatch, and can be configured on a per-group basis.
  • Monitoring host performance is very easy when coupled with the CloudWatch Agent on an EC2 instance. A simple installation and configuration replaces an entire 3rd-party host monitoring stack.
  • CloudWatch is flexible enough for not just host monitoring, but application monitoring as well. It's easy to pipe local logs up to CloudWatch and extract structured data in order to monitor and set alerts on custom app metrics.
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New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure profile photo

Cons

Amazon CloudWatch

  • Its limitation on only Amazon resources.
  • Cost is higher.
  • Lack of ability to create graphs on distinct counts and histograms which can make it hard quickly identify specific IP addresses that have a high request volume in a certain period. We have worked around this but a feature on the dashboard would be nice.
No photo available

New Relic

  • New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
  • It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
  • New Relic is very expensive, particularly if you have many QA environments.
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Likelihood to Renew

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 8 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
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Usability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
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Reliability and Availability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry profile photo

Performance

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry profile photo

Support

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry profile photo

Implementation

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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Alternatives Considered

Amazon CloudWatch

I can only speak to how it's positively benefited my organization. The problem was that hosting in-house servers is no longer a cost-effective solution vs. containerization in the cloud. But once you rely on hosting servers in the cloud you need a tool to manage every aspect of that including log monitoring, resource utilization, and application performance. Amazon CloudWatch is exactly the tool you need.
No photo available

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson profile photo

Scalability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry profile photo

Return on Investment

Amazon CloudWatch

  • CloudWatch is liked by the IT guys, in that it makes their job easier. Whether that actually is a positive ROI is debatable. It doesn't seem like it.
  • CloudWatch could have a positive ROI in the sense that IT professionals consider it an integral tool to streamline their management of IT resources.
  • Cloud is not a positive ROI in the sense that it doesn't appear to have saved any money on the personnel or software side.
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New Relic

  • New Relic has enabled us to be proactive when it comes to application errors, we can fix them before they reach a larger segment of our user base.
  • We've been able to identify poorly performing database queries and tune the performance as a result.
  • We've improved customer satisfaction by tracking overall performance and making improvements over time.
Kevin Van Heusen profile photo

Pricing Details

Amazon CloudWatch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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