What users are saying about
88 Ratings
53 Ratings
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Score 8 out of 101
88 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

Amazon CloudWatch

It is well suited for organizations already using a number of Amazon services, as most of these will integrate very nicely with CloudWatch. If you have detailed log retention requirements, it's quite nice as well since they make it easy to configure retention and export data to S3. The tooling for metric filters and dashboards are very customizable and sufficient for general monitoring but the UX is not the most friendly. If your organization spends a lot of time on business intelligence and performance tracking, you may want to consider a more targeted 3rd-party service.
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New Relic

Does well for python web applications and background tasks. Before you decide to buy, make sure your language is supported.
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Feature Rating Comparison

Application Performance Management

Amazon CloudWatch
New Relic
7.2
Application monitoring
Amazon CloudWatch
New Relic
9.5
Database monitoring
Amazon CloudWatch
New Relic
6.9
Threshold alerts
Amazon CloudWatch
New Relic
8.0
Predictive capabilities
Amazon CloudWatch
New Relic
6.3
Application performance management console
Amazon CloudWatch
New Relic
8.7
Collaboration tools
Amazon CloudWatch
New Relic
5.4
Out-of-the box templates to monitor applications
Amazon CloudWatch
New Relic
8.3
Application dependency mapping and thresholding
Amazon CloudWatch
New Relic
4.2
Virtualization monitoring
Amazon CloudWatch
New Relic
9.0
Server availability and performance monitoring
Amazon CloudWatch
New Relic
8.5
Server usage monitoring and capacity forecasting
Amazon CloudWatch
New Relic
7.9
IT Asset Discovery
Amazon CloudWatch
New Relic
4.0

Pros

  • Application Performance Management.
  • Error Management.
  • Utilization Management.
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  • NewRelic is a simple and intuitive solution that gives detailed performance metrics for every aspect of the environment, in real-time.
  • I love the amount of detail I can receive on very detailed aspects of my software.
  • I am able to view app performance down to specific lines of code. This allows me to see what the code is connected to, effecting and the resources being used.
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Cons

  • CloudWatch could provide better log analytics using a better log parsing and log indexing. Like what is provided in ELK or Splunk.
  • Better dashboarding can be provided. Currently the dashboarding is very rudimentary.
  • No good customizable log indexing is available.
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  • Pricing plans are fairly confusing
  • Service offerings are also a bit confusing
  • Interface is not always intuitive
Chris Putnam profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
New Relic8.1
Based on 6 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Marc Pampols profile photo

Support

No score
No answers yet
No answers on this topic
New Relic9.0
Based on 1 answer
They have been good, when ever we had a problem, they helped us, pretty quickly.
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Implementation

No score
No answers yet
No answers on this topic
New Relic8.0
Based on 2 answers
no, it was pretty simple.
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Alternatives Considered

Ultimately because we are in the AWS cloud we need a tool to report, alert, and hold our logs in AWS, and AWS cloudwatch has great integrations with all existing AWS products. There are some UX quirks and I wish the dashboarding tools could stack up against some of the competitors we have evaluated however we can never not use cloudwatch as long as we are in the AWS cloud.
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New Relic provides a great depth of information and insight. Other systems can be much less expensive and can fit the needs very well. For example, it is very much overkill for simple site up/down monitoring. Also, an expert on the given server/site can often configure more precise logging and/or monitoring for the situation.
Chris Putnam profile photo

Return on Investment

  • It saves time pouring through log files, providing us non-engineers with a nice clean, intuitive interface
  • It helps us maximize "up-time" by allowing us to stay ahead of third-party service downtime
Kyle Reichelt profile photo
  • Improved troubleshooting efficiency
Chris Putnam profile photo

Pricing Details

Amazon CloudWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Amazon CloudWatch More Information

New Relic

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

New Relic More Information