What users are saying about

New Relic

71 Ratings

Amazon CloudWatch

43 Ratings
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Score 7.9 out of 101

New Relic

71 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Amazon CloudWatch

It's well suited where you rely on cloud services to run mission critical applications. I think it'd be less suitable in a scenario where the information you store on your servers is what your customers expect you to manage directly.
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New Relic

Good for applications that have front-ends, to track memory utilization, SQL query performance, errors that occur on a page, and logging/analytics. If your application doesn't have a front-end, New Relic is not as useful, as there isn't a browser for it to run in and thus collect stats. Personally, I prefer using tools like Kibana, Datadog, or Splunk for application log aggregation, even though New Relic has the functionality to do this as well
Gabriel Samaroo profile photo

Feature Rating Comparison

Application Performance Management

Amazon CloudWatch
New Relic
7.3
Application monitoring
Amazon CloudWatch
New Relic
9.6
Database monitoring
Amazon CloudWatch
New Relic
6.9
Threshold alerts
Amazon CloudWatch
New Relic
8.2
Predictive capabilities
Amazon CloudWatch
New Relic
6.3
Application performance management console
Amazon CloudWatch
New Relic
8.8
Collaboration tools
Amazon CloudWatch
New Relic
5.5
Out-of-the box templates to monitor applications
Amazon CloudWatch
New Relic
8.4
Application dependency mapping and thresholding
Amazon CloudWatch
New Relic
4.4
Virtualization monitoring
Amazon CloudWatch
New Relic
8.9
Server availability and performance monitoring
Amazon CloudWatch
New Relic
8.4
Server usage monitoring and capacity forecasting
Amazon CloudWatch
New Relic
7.9
IT Asset Discovery
Amazon CloudWatch
New Relic
4.0

Pros

  • Application Performance Management.
  • Error Management.
  • Utilization Management.
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  • Contant monitoring of servers
  • Very good alert conditions
  • Easy to see what processes are being most used on servers.
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Cons

  • The interface is clunky.
  • The context sensitive help could be written more clearly.
  • I wish there were more options for arranging the dashboard interface to my specific needs.
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  • If I spend some time outside of the interface I find it hard to get re-aquainted. It seems less intuitive than other enterprise web apps I have used and it feels like they have reorganized things a few times. Not a huge deal breaker especially if you intend to use it regularly or pull specifics through the API.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
New Relic8.1
Based on 6 answers
New Relic has become a cornerstone tracing and application performance tool for our executive team.
Travis Crowder profile photo

Support

No score
No answers yet
No answers on this topic
New Relic9.0
Based on 1 answer
They have been good, when ever we had a problem, they helped us, pretty quickly.
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Implementation

No score
No answers yet
No answers on this topic
New Relic8.0
Based on 2 answers
no, it was pretty simple.
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Alternatives Considered

I can only speak to how it's positively benefited my organization. The problem was that hosting in-house servers is no longer a cost-effective solution vs. containerization in the cloud. But once you rely on hosting servers in the cloud you need a tool to manage every aspect of that including log monitoring, resource utilization, and application performance. Amazon CloudWatch is exactly the tool you need.
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Have not used any other programs like New Relic.
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Return on Investment

  • Very positive ROI, we are able to pre-empt production issues via alerting
  • CloudWatch is low cost and allows us to get enterprise level monitoring
  • CloudWatch allows us to get visibility into all of our workloads and see how traffic is increasing or decreasing and make product level decisions
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  • Well, it mostly saved us tons of problems with final users as we can discover (and fix) issues pretty early, even if they don't depend directly from our website (like third party pixels). Hard to calculate a ROI, but it helps improving the feeling that our website is pretty much bug-less in our customers
  • The analysis available for page load waterfall in the single sessions helped a lot to understand a few hidden sub-optimization available for browser/device sometimes hard to test in house under real conditions
Marco Lunazzi profile photo

Pricing Details

Amazon CloudWatch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Amazon CloudWatch More Information

New Relic

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

New Relic More Information