What users are saying about
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Top Rated
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Score 8.5 out of 100

New Relic

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153 Ratings
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Score 8 out of 100

Highlights

Amazon Cloudwatch and New Relic are both used to monitor IT resources.  Amazon Cloudwatch is a cloud management suite built to help IT teams monitor and manage all resources supported by their cloud infrastructure.  Amazon Cloudwatch is used most often by mid-sized businesses and larger enterprises with many cloud resources.  In contrast, New Relic is an application performance management tool that helps businesses  keep track of and optimize the performance of their businesses applications.

Features

Amazon Cloudwatch and New Relic both help users monitor their applications, but they also have a few standout features that are important to consider.

Amazon Cloudwatch is a monitoring tool that supports all resources that use AWS.  In addition to monitoring the resource consumption and performance of cloud applications, Amazon Cloudwatch also collects data on  cloud resource consumption and automate management tasks.  Users of Amazon Cloudwatch can also use the software to ensure their data is compliant with regulatory guidelines such as GDPR and HIPAA.

New Relic is a powerful application monitoring tool that can monitor any application while providing pre-built dashboards and analytics models.  Additionally, New Relic has built in support for many cloud applications, making it a viable choice for cloud applications and on premise solutions.  For business with multiple applications to monitor, New Relic also provides a unified interface for managing the entire IT infrastructure.

Limitations

Though Amazon Cloudwatch and New Relic both help businesses to monitor their applications, they have a few limitations that are important to consider.

Amazon Cloudwatch allows organizations to support all their cloud resources through AWS, but it lacks support for non-AWS tools or on premise applications.  Additionally, while Amazon Cloudwatch can provide detailed cloud insights, it doesn’t have the robust application monitoring features offered by New Relic.  Businesses looking specifically for an application performance monitoring tool may find more success with New Relic.

New Relic provides excellent features for application monitoring, but doesn’t support an AWS infrastructure as well as Amazon Cloudwatch.  Businesses looking to get insights on their cloud resources, such as uptime, performance may prefer a cloud management tool like Amazon Cloudwatch.  Additionally, a business making use of AWS technologies may get more use out of a dedicated AWS monitoring tool.

Pricing

AWS Cloudwatch is priced depending on what metrics the business needs.  There is a free version for users that only need to monitor a small amount of resources.

New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month, retains application data for three months.

Likelihood to Recommend

Amazon CloudWatch

Ideal for monitoring AWS services and workloads. We have several of our websites entirely hosted on AWS and we're able to get a Grafana dashboard of all the relevant metrics from CloudFront, S3, EC2, RDS, and Elastic Beanstalk. This can be set up within the hour or templated on your code for infrastructure (we do this with terraform & cloud formation). By design, it isn't suited for non-AWS workloads.
Anonymous | TrustRadius Reviewer

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Feature Rating Comparison

Cloud Management

Amazon CloudWatch
8.1
New Relic
Cloud Management Security
Amazon CloudWatch
8.4
New Relic
Automation and Orchestration
Amazon CloudWatch
8.3
New Relic
Cost Management
Amazon CloudWatch
7.6
New Relic
Cloud Management Performance Monitoring
Amazon CloudWatch
8.9
New Relic
Governance and Compliance
Amazon CloudWatch
7.1
New Relic
Resource Management
Amazon CloudWatch
8.4
New Relic
Systems Integration
Amazon CloudWatch
7.9
New Relic

Application Performance Management

Amazon CloudWatch
New Relic
7.7
Application monitoring
Amazon CloudWatch
New Relic
9.2
Database monitoring
Amazon CloudWatch
New Relic
8.1
Threshold alerts
Amazon CloudWatch
New Relic
8.6
Predictive capabilities
Amazon CloudWatch
New Relic
6.4
Application performance management console
Amazon CloudWatch
New Relic
8.1
Collaboration tools
Amazon CloudWatch
New Relic
6.4
Out-of-the box templates to monitor applications
Amazon CloudWatch
New Relic
7.5
Application dependency mapping and thresholding
Amazon CloudWatch
New Relic
7.4
Virtualization monitoring
Amazon CloudWatch
New Relic
7.8
Server availability and performance monitoring
Amazon CloudWatch
New Relic
8.5
Server usage monitoring and capacity forecasting
Amazon CloudWatch
New Relic
7.9
IT Asset Discovery
Amazon CloudWatch
New Relic
6.6

Pros

Amazon CloudWatch

  • Managing log retention periods is very simple with CloudWatch, and can be configured on a per-group basis.
  • Monitoring host performance is very easy when coupled with the CloudWatch Agent on an EC2 instance. A simple installation and configuration replaces an entire 3rd-party host monitoring stack.
  • CloudWatch is flexible enough for not just host monitoring, but application monitoring as well. It's easy to pipe local logs up to CloudWatch and extract structured data in order to monitor and set alerts on custom app metrics.
Brian Dentino | TrustRadius Reviewer

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Cons

Amazon CloudWatch

  • CloudWatch doesn't monitor things outside of the cloud, it's not what it is intended for.
  • Billing is confusing as it bills on Dashboard, metrics called, custom metrics, etc. Hard to forecast the charge.
  • Paradigm is confusing sometimes and difficult to learn.
Anonymous | TrustRadius Reviewer

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.2
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

Amazon CloudWatch

Amazon CloudWatch 7.4
Based on 14 answers
Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
Ramindu Deshapriya | TrustRadius Reviewer

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

Amazon CloudWatch

I can only speak to how it's positively benefited my organization. The problem was that hosting in-house servers is no longer a cost-effective solution vs. containerization in the cloud. But once you rely on hosting servers in the cloud you need a tool to manage every aspect of that including log monitoring, resource utilization, and application performance. Amazon CloudWatch is exactly the tool you need.
Anonymous | TrustRadius Reviewer

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Scalability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

Amazon CloudWatch

  • Scalability. Saving us cost when we can downgrade underperforming instances.
  • Great monitoring and peace of mine without always having to check logs to any services failure.
  • Support cost is high. It would be nicer if documentation would be easier to follow.
Anonymous | TrustRadius Reviewer

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon CloudWatch

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Amazon CloudWatch
8.9
New Relic
8.6

Likelihood to Renew

Amazon CloudWatch
New Relic
8.2

Usability

Amazon CloudWatch
New Relic
9.0

Reliability and Availability

Amazon CloudWatch
New Relic
10.0

Performance

Amazon CloudWatch
New Relic
8.0

Support Rating

Amazon CloudWatch
7.4
New Relic
8.0

Implementation Rating

Amazon CloudWatch
New Relic
8.5

Scalability

Amazon CloudWatch
New Relic
8.0

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