Based on 153 reviews and ratings
Amazon Cloudwatch and New Relic are both used to monitor IT resources. Amazon Cloudwatch is a cloud management suite built to help IT teams monitor and manage all resources supported by their cloud infrastructure. Amazon Cloudwatch is used most often by mid-sized businesses and larger enterprises with many cloud resources. In contrast, New Relic is an application performance management tool that helps businesses keep track of and optimize the performance of their businesses applications.
Amazon Cloudwatch and New Relic both help users monitor their applications, but they also have a few standout features that are important to consider.
Amazon Cloudwatch is a monitoring tool that supports all resources that use AWS. In addition to monitoring the resource consumption and performance of cloud applications, Amazon Cloudwatch also collects data on cloud resource consumption and automate management tasks. Users of Amazon Cloudwatch can also use the software to ensure their data is compliant with regulatory guidelines such as GDPR and HIPAA.
New Relic is a powerful application monitoring tool that can monitor any application while providing pre-built dashboards and analytics models. Additionally, New Relic has built in support for many cloud applications, making it a viable choice for cloud applications and on premise solutions. For business with multiple applications to monitor, New Relic also provides a unified interface for managing the entire IT infrastructure.
Though Amazon Cloudwatch and New Relic both help businesses to monitor their applications, they have a few limitations that are important to consider.
Amazon Cloudwatch allows organizations to support all their cloud resources through AWS, but it lacks support for non-AWS tools or on premise applications. Additionally, while Amazon Cloudwatch can provide detailed cloud insights, it doesn’t have the robust application monitoring features offered by New Relic. Businesses looking specifically for an application performance monitoring tool may find more success with New Relic.
New Relic provides excellent features for application monitoring, but doesn’t support an AWS infrastructure as well as Amazon Cloudwatch. Businesses looking to get insights on their cloud resources, such as uptime, performance may prefer a cloud management tool like Amazon Cloudwatch. Additionally, a business making use of AWS technologies may get more use out of a dedicated AWS monitoring tool.
AWS Cloudwatch is priced depending on what metrics the business needs. There is a free version for users that only need to monitor a small amount of resources.
New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month, retains application data for three months.
Provided by the TrustRadius Research Team
Published on July 2, 2020
Likelihood to Recommend
Feature Rating Comparison
Cloud Management Security
Automation and Orchestration
Cloud Management Performance Monitoring
Governance and Compliance
Application performance management console
Out-of-the box templates to monitor applications
Application dependency mapping and thresholding
Server availability and performance monitoring
Server usage monitoring and capacity forecasting
IT Asset Discovery
- Managing log retention periods is very simple with CloudWatch, and can be configured on a per-group basis.
- Monitoring host performance is very easy when coupled with the CloudWatch Agent on an EC2 instance. A simple installation and configuration replaces an entire 3rd-party host monitoring stack.
- CloudWatch is flexible enough for not just host monitoring, but application monitoring as well. It's easy to pipe local logs up to CloudWatch and extract structured data in order to monitor and set alerts on custom app metrics.
- New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
- New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
- New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
- CloudWatch doesn't monitor things outside of the cloud, it's not what it is intended for.
- Billing is confusing as it bills on Dashboard, metrics called, custom metrics, etc. Hard to forecast the charge.
- Paradigm is confusing sometimes and difficult to learn.
- Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
- Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
- NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
- No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Likelihood to Renew
Reliability and Availability
Return on Investment
- Scalability. Saving us cost when we can downgrade underperforming instances.
- Great monitoring and peace of mine without always having to check logs to any services failure.
- Support cost is high. It would be nicer if documentation would be easier to follow.
- New Relic helps us detect defects before our customers do.
- New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
- New Relic helps us notify the appropriate people rapidly when there are problems.