What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
146 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Highlights

Amazon Cloudwatch and New Relic are both used to monitor IT resources.  Amazon Cloudwatch is a cloud management suite built to help IT teams monitor and manage all resources supported by their cloud infrastructure.  Amazon Cloudwatch is used most often by mid-sized businesses and larger enterprises with many cloud resources.  In contrast, New Relic is an application performance management tool that helps businesses  keep track of and optimize the performance of their businesses applications.

Features

Amazon Cloudwatch and New Relic both help users monitor their applications, but they also have a few standout features that are important to consider.

Amazon Cloudwatch is a monitoring tool that supports all resources that use AWS.  In addition to monitoring the resource consumption and performance of cloud applications, Amazon Cloudwatch also collects data on  cloud resource consumption and automate management tasks.  Users of Amazon Cloudwatch can also use the software to ensure their data is compliant with regulatory guidelines such as GDPR and HIPAA.

New Relic is a powerful application monitoring tool that can monitor any application while providing pre-built dashboards and analytics models.  Additionally, New Relic has built in support for many cloud applications, making it a viable choice for cloud applications and on premise solutions.  For business with multiple applications to monitor, New Relic also provides a unified interface for managing the entire IT infrastructure.

Limitations

Though Amazon Cloudwatch and New Relic both help businesses to monitor their applications, they have a few limitations that are important to consider.

Amazon Cloudwatch allows organizations to support all their cloud resources through AWS, but it lacks support for non-AWS tools or on premise applications.  Additionally, while Amazon Cloudwatch can provide detailed cloud insights, it doesn’t have the robust application monitoring features offered by New Relic.  Businesses looking specifically for an application performance monitoring tool may find more success with New Relic.

New Relic provides excellent features for application monitoring, but doesn’t support an AWS infrastructure as well as Amazon Cloudwatch.  Businesses looking to get insights on their cloud resources, such as uptime, performance may prefer a cloud management tool like Amazon Cloudwatch.  Additionally, a business making use of AWS technologies may get more use out of a dedicated AWS monitoring tool.

Pricing

AWS Cloudwatch is priced depending on what metrics the business needs.  There is a free version for users that only need to monitor a small amount of resources.

New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month, retains application data for three months.

Attribute Ratings

  • Amazon CloudWatch is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

Amazon CloudWatch

89%
40 Ratings
8.5

New Relic

85%
111 Ratings

Likelihood to Renew

Amazon CloudWatch

N/A
0 Ratings
7.3

New Relic

73%
10 Ratings

Usability

Amazon CloudWatch

N/A
0 Ratings
5.7

New Relic

57%
5 Ratings

Availability

Amazon CloudWatch

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

Amazon CloudWatch

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

8.1

Amazon CloudWatch

81%
14 Ratings
7.6

New Relic

76%
7 Ratings

Implementation Rating

Amazon CloudWatch

N/A
0 Ratings
6.7

New Relic

67%
9 Ratings

Product Scalability

Amazon CloudWatch

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Likelihood to Recommend

Amazon CloudWatch

Cloud watch is great and essential if you decide to invest in AWS and have any need to monitor the health of all aspects of your VPC resources, or at the organizational level (multiple accounts). Another benefit of the service is constant upgrades at no additional costs; the software evolves to develop modules and interface improvements. For first-time users in AWS, this is going to take a bit to understand, so the learning curve to this metrics environment can seem overwhelming at first glance/use.
Rob Domenico | TrustRadius Reviewer

New Relic

I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
Anonymous | TrustRadius Reviewer

Pros

Amazon CloudWatch

  • It provides lot many out of the box dashboard to observe the health and usage of your cloud deployments. Few examples are CPU usage, Disk read/write, Network in/out etc.
  • It is possible to stream CloudWatch log data to Amazon Elasticsearch to process them almost real time.
  • If you have setup your code pipeline and wants to see the status, CloudWatch really helps. It can trigger lambda function when certain cloudWatch event happens and lambda can store the data to S3 or Athena which Quicksight can represent.
Apurv Doshi | TrustRadius Reviewer

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Meraz Haque | TrustRadius Reviewer

Cons

Amazon CloudWatch

  • Memory metrics on EC2 are not available on CloudWatch. Depending on workloads if we need visibility on memory metrics we use Solarwinds Orion with the agent installed. For scalable workloads, this involves customization of images being used.
  • Visualization out of the box. But this can easily be addressed with other solutions such as Grafana.
  • By design, this is only used for AWS workloads so depending on your environment cannot be used as an all in one solution for your monitoring.
Anonymous | TrustRadius Reviewer

New Relic

  • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
  • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
  • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
  • Sometimes it's tricky to determine which product to use to accomplish a task.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Pricing Details

Amazon CloudWatch

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0.0,012 per canary run

Amazon CloudWatch Editions & Modules

Edition
First 10,000 Metrics$0.301
Next 240,000 Metrics$0.101
Next 750,000 Metrics$0.051
Over 1,000,000 Metrics$0.021
Dashboard$3.002
Alarm - Standard Resolution (60 Sec)$0.103
Alarm - High Resolution (10 Sec)$0.303
Alarm - Composite$0.504
Logs - Collect (Data Ingestion)$0.505
Logs - Store (Archival)$0.035
Logs - Analyze (Logs Insights queries)$0.0056
Events - Custom$1.007
Events - Cross-account$1.007
Contributor Insights$0.508
Contributor Insights - Matched Log Events$0.029
Canaries$0.001210
CloudWatch Evidently - Events$511
CloudWatch Evidently - Analysis Units$7.5012
CloudWatch RUM$113
  1. per month
  2. per month per dashboard
  3. per month per alarm metric
  4. per month per alarm
  5. per GB
  6. per GB of data scanned
  7. per million events
  8. per month per rule
  9. per month per one million log events that match the rule
  10. per canary run
  11. per 1 million events
  12. per 1 million analysis units
  13. per 100k events
Additional Pricing Details
With Amazon CloudWatch, there is no up-front commitment or minimum fee; you simply pay for what you use. You will be charged at the end of the month for your usage.

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Incident Intelligence0.504
Free (Forever)$05
  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. per month per extra GB data ingest (after first free 100GB per month)
  4. per month per event (after first 1000 free events per month)
  5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details

Likelihood to Renew

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 5.7
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

Amazon CloudWatch

Amazon CloudWatch 8.1
Based on 14 answers
Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
Ramindu Deshapriya | TrustRadius Reviewer

New Relic

New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 6.7
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

Amazon CloudWatch

Amazon CloudWatch is efficient, reliable and has a high speed response as compared to its competitors and it maximizes an application's life at the same time giving you the best load balance and storage, the services that Amazon CloudWatch provides are way better and cheaper for the prices attached to them.
muphulusi dzivhani | TrustRadius Reviewer

New Relic

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
Anonymous | TrustRadius Reviewer

Scalability

Amazon CloudWatch

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

Amazon CloudWatch

  • We were able to set up log streaming, retention, and simple downtime alerts within a few hours, having no prior experience with CloudWatch, freeing up our engineers to focus on more important business goals.
  • CloudWatch log groups have made it relatively easy to detect and diagnose issues in production by allowing us to aggregate logs across servers, correlate failures, isolate misbehaving servers, etc. Thanks to CloudWatch, we are generally able to identify, understand and mitigate most production fires within 10-15 minutes.
  • Choosing CloudWatch to manage log aggregation has saved us quite a bit of time and money over the past year. Generally, 3rd-party log aggregation solutions tend to get quite expensive unless you self-host, in which case you typically need to spend a fair amount of time setting up, maintaining, and monitoring these services.
Brian Dentino | TrustRadius Reviewer

New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison