Likelihood to Recommend
If you are working with a tool where tracking actions taken by users in that tool is very important. In tools with very few users and not a ton of custom editing, this may not be necessary
Employee in Customer ServiceInternet Company, 1001-5000 employees
Heap is one of the best analytics tools I've ever used, bar none. It's powerful and flexible and can be used in an impressive variety of applications. I would not hesitate to recommend it for nearly any purpose, including a non-traditional use as a replacement for something like Google Analytics. The only scenarios in which I would advise against Heap as your sole solution would be if native Android app analytics are critical to your business or if extensive custom reporting is required for your site or app. Even in those cases, Heap could play a role in your tracking, but it probably couldn't do the whole job on its own.
- Very user-friendly and easy to understand even for those with not much knowledge
- The interface is nice looking
- Different charts are used to analyze different types of data
- Heap is powerful, but you don't need to be a power user to take advantage of its features. With a simple interface, it's easy to assemble queries and reports on any kind of action users take on your site or app.
- Heap's ability to track individual users, leads, and customers through their entire journey is incredibly valuable. It can give you a more complete picture into how people are interacting with your site beyond the "perfect" user stories you've envisioned.
- Heap's visual design is clean and easy to navigate. The charts, graphs, and flow charts that it generates are easy for anyone to understand, and reports don't need any preparation before sending to upper management or C-suite members.
- No capabilities to group numbers.
- Impossible to aggregate the data altogether so sometimes it's hard to have a real overview of everything.
- Even though I find the interface rather user-friendly and accessible to people new to data analysis, maybe it could be useful to have a step by step guide when starting using the tool.
- Reporting. The reporting is just atrociously bad. There are hard limits in the table view that result in many lines being grouped under "other." You must export the data into Excel to have this ungrouped. There are no default reports for basic web analytics, so every single report must be manually defined, and there are no dashboards. You can't drill down as deeply as needed (I want three layers minimum), and if you use more than one metric, you can't group by other variables. This limits the usefulness tremendously. My current plan is to export all data into our data warehouse and plug into Tableau.
- Default variables. The key virtue of Heap is ease of defining variables, but that falls flat when it comes to so many things I consider to be basic. If you'd like to know screen size or resolution, you need custom code. DMA is not included. Query parameters are not included. All of these things will require that custom code be written and added, which means I need dev resources. There should be an interface that lists variables and allows me to define them.
- Segmentation. This is a consequence of the lack of default variables. I tried defining paid search and after an hour of tweaking the logic, I gave up when I couldn't get it to register more than 70 visits in a month where there were 200,000 paid search visits. For our customer information drawn from first party cookies, I'll again need custom code and dev resources.
Analyst in MarketingComputer Software Company, 501-1000 employees
Likelihood to Renew
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Based on 1 answer
We rely on Heap for essential data on website performance and how our website traffic contributes to revenue.
Amplitude Analytics is an easier tool to use. It requires less knowledge of SQL and as long as you have notions of data analysis and retrieving data in general. It is much more user-friendly and allows for easy and quick reporting. It can be used by different teams and therefore can be an easily shareable tool.
We tested Kissmetrics but Heap was superior in nearly every way. Sure, Kissmetrics has functionality to integrate with an external database linking your website data to orders and revenue but when it came down to it this functionality is less than perfect and Kissmetrics support we're not very helpful and didn't seem to know much about this functionality. In the end we just couldn't trust handing over our data to Kissmetrics as we had too many concerns about the DB integration and support in general. In the end we achieved the same result by exporting Heap data and linking it to revenue data - it's a little bit of manual work but it works and we're in control of it
Return on Investment
- Positive: Quicker analysis of our important business funnels
- Positive: Decreased time asking engineering to run reports
- Positive: Easy collaboration and funnel development
- Heap allowed us to show how much money our B2B business was making from website leads and which channels drove the leads.
- Less time waiting for IT to implement tracking code
- All the data we could ever need in one need system
Premium Consulting/Integration Services—
Entry-level set up fee?
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