What users are saying about

Atera vs New Relic

Atera
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Top Rated
82 Ratings
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New Relic
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Top Rated
256 Ratings
Free Signup

Atera

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Top Rated
82 Ratings
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Score 8.9 out of 100

Based on 82 reviews and ratings

Try for Free

New Relic

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Top Rated
256 Ratings
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Score 8.5 out of 100

Based on 256 reviews and ratings

Free Signup

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    New Relic

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    New Relic

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    New Relic

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    New Relic

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.8
    78%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    8.5

    New Relic

    85%
    112 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    7.4

    New Relic

    74%
    10 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    5.6

    New Relic

    56%
    5 Ratings

    Availability

    Atera

    N/A
    0 Ratings
    10.0

    New Relic

    100%
    2 Ratings

    Performance

    Atera

    N/A
    0 Ratings
    8.0

    New Relic

    80%
    2 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    7.5

    New Relic

    75%
    7 Ratings

    Implementation Rating

    Atera

    N/A
    0 Ratings
    6.4

    New Relic

    64%
    9 Ratings

    Product Scalability

    Atera

    N/A
    0 Ratings
    8.0

    New Relic

    80%
    1 Rating

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.

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    Mike Ward | TrustRadius Reviewer
    Mike Ward
    View all 53 answers on this topic

    New Relic

    New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods. New Relic could be improved for mobile apps and logs though these are their recent offerings

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 112 answers on this topic

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.

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    Caleb Yankus | TrustRadius Reviewer
    Caleb Yankus
    View all 53 answers on this topic

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release

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    Meraz Haque | TrustRadius Reviewer
    Meraz Haque
    View all 112 answers on this topic

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.

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    Maycon Menezes | TrustRadius Reviewer
    Maycon Menezes
    View all 53 answers on this topic

    New Relic

    • The interface can be overwhelming and similar features sometimes are partitioned into different sections.
    • I wish transaction tracing had better, higher-level statistics about the number and frequency of database calls during a request.
    • I wish the database section had views on total query volume, not just throughput or slow queries.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 112 answers on this topic

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    New Relic

    General

    Free Trial
    —
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details
    —

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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    Chris Miller | TrustRadius Reviewer
    Chris Miller
    View all 1 answers on this topic

    New Relic

    New Relic 7.4
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    Usability

    Atera

    No score
    No answers yet
    No answers on this topic

    New Relic

    New Relic 5.6
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Reliability and Availability

    Atera

    No score
    No answers yet
    No answers on this topic

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!

    Read full review

    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 2 answers on this topic

    Performance

    Atera

    No score
    No answers yet
    No answers on this topic

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.

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    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 2 answers on this topic

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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    Terry Irwin | TrustRadius Reviewer
    Terry Irwin
    View all 7 answers on this topic

    New Relic

    New Relic 7.5
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 7 answers on this topic

    Implementation Rating

    Atera

    No score
    No answers yet
    No answers on this topic

    New Relic

    New Relic 6.4
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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    Travis Crowder | TrustRadius Reviewer
    Travis Crowder
    View all 9 answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 53 answers on this topic

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 112 answers on this topic

    Scalability

    Atera

    No score
    No answers yet
    No answers on this topic

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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    Jayson E. Conry | TrustRadius Reviewer
    Jayson E. Conry
    View all 1 answers on this topic

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 53 answers on this topic

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 112 answers on this topic

    Screenshots

    New Relic

    —

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