What users are saying about
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Top Rated
69 Ratings
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Top Rated
207 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100

New Relic

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Top Rated
207 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

New Relic

For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
New Relic
Remote monitoring
Atera
7.3
New Relic
Network device monitoring
Atera
8.3
New Relic
Multiple Server Monitoring
Atera
7.9
New Relic
Multi-device monitoring
Atera
8.3
New Relic
Automated alerts and notifications
Atera
7.7
New Relic

Management Tasks

Atera
7.2
New Relic
Patch Management
Atera
7.2
New Relic
Service configuration management
Atera
6.6
New Relic
Software and hardware inventory
Atera
8.1
New Relic
Policy-based automation
Atera
6.8
New Relic

Reporting

Atera
7.6
New Relic
Performance data reports
Atera
8.1
New Relic
Customizable reporting
Atera
7.7
New Relic
Data visualization
Atera
7.4
New Relic
Risk analysis
Atera
7.1
New Relic

Security

Atera
6.9
New Relic
Data backup and recovery
Atera
7.3
New Relic
Antivirus and malware management
Atera
7.3
New Relic
Adinistraor access control
Atera
6.1
New Relic

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

New Relic

  • The New Relic agent does a great job of monitoring and profiling an application.
  • The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
  • New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

New Relic

  • Sometimes we can't drill down deep enough on errors or traces.
  • Inter communication paths are not obvious (stack) though service maps are helpful at times.
  • I often feel like it's not really built for cloud monitoring and microservices.
  • There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

New Relic

New Relic 7.3
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

New Relic

New Relic 7.7
Based on 4 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atera

No score
No answers yet
No answers on this topic

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Performance

Atera

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

New Relic

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.
Anonymous | TrustRadius Reviewer

Scalability

Atera

No score
No answers yet
No answers on this topic

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

New Relic

  • I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
  • It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
  • By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
  • Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

New Relic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Proactive Detection0.254
Incident Intelligence0.505
  1. per user
  2. per GB
  3. per million app transactions
  4. per incident
Additional Pricing Details

Rating Summary

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