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Top Rated
2814 Ratings
508 Ratings
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Score 8.2 out of 100

Jira Software

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Top Rated
2814 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Project Management

    7.7

    Atlassian Jira Align

    77%

    Jira Software

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 14/14 features

    Task Management

    9.0
    90%
    21 Ratings
    N/A
    0 Ratings

    Resource Management

    8.1
    81%
    21 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.7
    77%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.7
    67%
    16 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.5
    95%
    21 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    9.3
    93%
    20 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    5.8
    58%
    13 Ratings
    N/A
    0 Ratings

    Document Management

    6.7
    67%
    17 Ratings
    N/A
    0 Ratings

    Email integration

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    5.6
    56%
    14 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    8.4
    84%
    15 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    8.0

    Atlassian Jira Align

    80%

    Jira Software

    Feature Set Not Supported
    N/A
    Atlassian Jira Align ranks higher in 4/4 features

    Quotes/estimates

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Invoicing

    7.1
    71%
    12 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atlassian Jira Align is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
    • Jira Software is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.8

    Atlassian Jira Align

    88%
    21 Ratings
    8.6

    Jira Software

    86%
    178 Ratings

    Likelihood to Renew

    9.6

    Atlassian Jira Align

    96%
    2 Ratings
    9.0

    Jira Software

    90%
    35 Ratings

    Usability

    6.6

    Atlassian Jira Align

    66%
    2 Ratings
    5.5

    Jira Software

    55%
    27 Ratings

    Availability

    Atlassian Jira Align

    N/A
    0 Ratings
    5.3

    Jira Software

    53%
    6 Ratings

    Performance

    Atlassian Jira Align

    N/A
    0 Ratings
    8.0

    Jira Software

    80%
    2 Ratings

    Support Rating

    7.1

    Atlassian Jira Align

    71%
    21 Ratings
    8.8

    Jira Software

    88%
    41 Ratings

    Online Training

    Atlassian Jira Align

    N/A
    0 Ratings
    8.0

    Jira Software

    80%
    1 Rating

    Implementation Rating

    10.0

    Atlassian Jira Align

    100%
    1 Rating
    9.0

    Jira Software

    90%
    2 Ratings

    Ease of integration

    Atlassian Jira Align

    N/A
    0 Ratings
    7.7

    Jira Software

    77%
    8 Ratings

    Vendor post-sale

    9.0

    Atlassian Jira Align

    90%
    1 Rating

    Jira Software

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Atlassian Jira Align

    90%
    1 Rating

    Jira Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Atlassian

    The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
    Read full review

    Atlassian

    The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
    Read full review

    Pros

    Atlassian

    • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
    • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
    • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
    • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
    • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
    • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
    • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
    • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
    Read full review

    Atlassian

    • Agile software development management and micromanagement with Scrum and Kanban.
    • Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
    • Agile and old-school bug tracking.
    • Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
    • Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
    • Powerful on-premise alternative for large companies.
    • You can mergen boards from different workflows!
    • Really free full edition for 10 users.
    Read full review

    Cons

    Atlassian

    • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
    • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
    • The interface on some smaller portions of the software are sometimes difficult to understand.
    Read full review

    Atlassian

    • Management of the software is very difficult at times, although has improved.
    • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
    • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
    Read full review

    Pricing Details

    Atlassian Jira Align

    Starting Price

    $0 per year

    Editions & Modules

    Atlassian Jira Align editions and modules pricing
    EditionModules
    Starting Price$27,000.001
    Maximum Price$3,987,600.002

    Footnotes

    1. per year
    2. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Jira Software

    Starting Price

    $10 per month

    Editions & Modules

    Jira Software editions and modules pricing
    EditionModules
    FreeFree1
    Standard7.002
    Premium14.003
    EnterpriseContact Sales4

    Footnotes

    1. none
    2. Per User Per Month
    3. Per User Per Month
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
    Read full review

    Atlassian

    While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
    Read full review

    Usability

    Atlassian

    Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
    Read full review

    Atlassian

    JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
    Read full review

    Support Rating

    Atlassian

    Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
    Read full review

    Atlassian

    Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
    Read full review

    Online Training

    Atlassian

    No answers on this topic

    Atlassian

    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Read full review

    Implementation Rating

    Atlassian

    No answers on this topic

    Atlassian

    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Read full review

    Alternatives Considered

    Atlassian

    Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
    Read full review

    Atlassian

    Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
    Read full review

    Return on Investment

    Atlassian

    • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
    • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
    Read full review

    Atlassian

    • Jira has positively made our company's daily activities much better organized
    • With Jira we can track progress and follow up on tasks
    • Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
    Read full review

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