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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.6 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    Zoho Projects

    Score8 out of 10
    N/AZoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho products including Zoho CRM.

    $5

    per month per user

    Pricing
    BasecampPipeline CRMZoho Projects
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    Free
    $0
    Premium
    $5
    per month per user
    Enterprise
    $10
    per month per user
    Project Plus
    Contact Sales
    Offerings
    Pricing Offerings
    BasecampPipeline CRMZoho Projects
    Free Trial
    YesYesYes
    Free/Freemium Version
    YesNoYes
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional Details——Discount offered for annual billing.
    More Pricing Information
    Community Pulse
    BasecampPipeline CRMZoho Projects
    Considered Multiple Products
    37signals
    Chose Basecamp
    Basecamp is clean, simple, and easy to use.
    Incentivized
    Chose Basecamp
    Trello is less expensive and the free version works pretty well. For the paid version, Trello is also a really great tool. Overall, I do like Basecamp better. It's a more simple layout and structure to the software. I like the communication threads better on Basecamp. Trello …
    Incentivized
    Chose Basecamp
    I love both of these other products and would use them specifically for my own personal use or in other situations but hands down, I believe that Basecamp offers better flexibility and ease of use for an organization that has never used a project management tool before. …
    Incentivized
    Pipeline CRM PipelineDeals
    No answer on this topic
    Zoho
    Chose Zoho Projects
    I would choose HubSpot & Asana over Zoho because of their intuitive UIs and functionality. I would choose Zoho over Basecamp only when you are managing hundreds of projects.
    Incentivized
    Chose Zoho Projects
    The interface of Zoho Projects is so clean and modern compared to the others. The functions and abilities of this product outshone it competitors and the price is very reasonable and competitive. Finding and adding information in Zoho Projects is very easy even for a novice. …
    Key User Insights
    Would buy again
    89%
    Would buy again
    50 Answers
    No answers on this topic
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    48 Answers
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    No answers on this topic
    57%
    Implementation went as expected
    4 Answers
    Features
    BasecampPipeline CRMZoho Projects
    Project Management
    Comparison of Project Management features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    8.9
    124 Ratings
    15% above category average
    Pipeline CRM
    -
    Ratings
    Zoho Projects
    6.6
    20 Ratings
    15% below category average
    Task Management9.1123 Ratings00 Ratings7.520 Ratings
    Resource Management9.3103 Ratings00 Ratings7.019 Ratings
    Gantt Charts7.243 Ratings00 Ratings6.517 Ratings
    Scheduling8.899 Ratings00 Ratings5.518 Ratings
    Workflow Automation9.372 Ratings00 Ratings6.014 Ratings
    Team Collaboration9.6123 Ratings00 Ratings7.520 Ratings
    Support for Agile Methodology9.751 Ratings00 Ratings6.35 Ratings
    Support for Waterfall Methodology8.748 Ratings00 Ratings8.011 Ratings
    Document Management9.6115 Ratings00 Ratings6.016 Ratings
    Email integration8.2101 Ratings00 Ratings6.016 Ratings
    Mobile Access8.6100 Ratings00 Ratings5.018 Ratings
    Timesheet Tracking9.148 Ratings00 Ratings7.519 Ratings
    Change request and Case Management9.558 Ratings00 Ratings6.96 Ratings
    Budget and Expense Management8.442 Ratings00 Ratings6.014 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    8.0
    42 Ratings
    4% above category average
    Pipeline CRM
    -
    Ratings
    Zoho Projects
    5.0
    13 Ratings
    42% below category average
    Quotes/estimates10.030 Ratings00 Ratings5.55 Ratings
    Invoicing10.026 Ratings00 Ratings5.012 Ratings
    Project & financial reporting8.034 Ratings00 Ratings6.55 Ratings
    Integration with accounting software4.028 Ratings00 Ratings3.013 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    Zoho Projects
    -
    Ratings
    Customer data management / contact management00 Ratings8.05 Ratings00 Ratings
    Workflow management00 Ratings8.05 Ratings00 Ratings
    Territory management00 Ratings7.04 Ratings00 Ratings
    Opportunity management00 Ratings8.05 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings4.05 Ratings00 Ratings
    Contract management00 Ratings5.05 Ratings00 Ratings
    Quote & order management00 Ratings6.03 Ratings00 Ratings
    Interaction tracking00 Ratings9.05 Ratings00 Ratings
    Channel / partner relationship management00 Ratings7.04 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    Zoho Projects
    -
    Ratings
    Case management00 Ratings7.03 Ratings00 Ratings
    Call center management00 Ratings8.21 Ratings00 Ratings
    Help desk management00 Ratings8.21 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    Zoho Projects
    -
    Ratings
    Lead management00 Ratings8.04 Ratings00 Ratings
    Email marketing00 Ratings2.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    Zoho Projects
    -
    Ratings
    Task management00 Ratings3.04 Ratings00 Ratings
    Billing and invoicing management00 Ratings5.53 Ratings00 Ratings
    Reporting00 Ratings5.03 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    Zoho Projects
    -
    Ratings
    Forecasting00 Ratings8.03 Ratings00 Ratings
    Pipeline visualization00 Ratings5.05 Ratings00 Ratings
    Customizable reports00 Ratings7.05 Ratings00 Ratings
    Customization
    Comparison of Customization features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    Zoho Projects
    -
    Ratings
    Custom fields00 Ratings10.05 Ratings00 Ratings
    Custom objects00 Ratings10.05 Ratings00 Ratings
    Scripting environment00 Ratings8.21 Ratings00 Ratings
    API for custom integration00 Ratings10.05 Ratings00 Ratings
    Security
    Comparison of Security features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    Zoho Projects
    -
    Ratings
    Single sign-on capability00 Ratings6.02 Ratings00 Ratings
    Role-based user permissions00 Ratings6.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    Zoho Projects
    -
    Ratings
    Social data00 Ratings8.12 Ratings00 Ratings
    Social engagement00 Ratings8.21 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    Zoho Projects
    -
    Ratings
    Marketing automation00 Ratings2.03 Ratings00 Ratings
    Compensation management00 Ratings7.31 Ratings00 Ratings
    Platform
    Comparison of Platform features of Basecamp and Pipeline CRM and Zoho Projects
    Feature
    Basecamp
    -
    Ratings
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    Zoho Projects
    -
    Ratings
    Mobile access00 Ratings8.05 Ratings00 Ratings
    Best Alternatives
    BasecampPipeline CRMZoho Projects
    Small Businesses
    Any.do
    Score8 out of 10
    Salesflare
    Score10 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Kintone
    Score9.7 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BasecampPipeline CRMZoho Projects
    Likelihood to Recommend
    9.9
    (150 ratings)
    7.0
    (6 ratings)
    6.5
    (24 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    7.0
    (1 ratings)
    9.9
    (3 ratings)
    Usability
    9.3
    (20 ratings)
    9.0
    (1 ratings)
    5.6
    (4 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.8
    (28 ratings)
    8.0
    (1 ratings)
    7.4
    (9 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampPipeline CRMZoho Projects
    Likelihood to Recommend
    37signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    Zoho
    My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
    Incentivized
    Read full review
    Pros
    37signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    Zoho
    • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
    • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
    • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
    • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
    Incentivized
    Read full review
    Cons
    37signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    Zoho
    • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
    • Reporting is not integrated - its a fairly expensive add-on.
    • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
    Read full review
    Likelihood to Renew
    37signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    Zoho
    I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
    Read full review
    Usability
    37signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    Zoho
    Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
    Incentivized
    Read full review
    Reliability and Availability
    37signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    No answers on this topic
    Zoho
    Has not been down to my knowledge.
    Read full review
    Performance
    37signals
    No answers on this topic
    Pipeline CRM PipelineDeals
    No answers on this topic
    Zoho
    Speed meets my expectations.
    Read full review
    Support Rating
    37signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    Zoho
    Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
    Incentivized
    Read full review
    Implementation Rating
    37signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    Pipeline CRM PipelineDeals
    No answers on this topic
    Zoho
    No answers on this topic
    Alternatives Considered
    37signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    Zoho
    Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
    Incentivized
    Read full review
    Return on Investment
    37signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    Zoho
    • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
    • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
    • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
    Incentivized
    Read full review
    ScreenShots

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources

    Zoho Projects Screenshots

    Screenshot of Task Automation with Blueprint - Map out your entire workflow with no code as flowcharts. Automate your tasks and notifications and set approval criteria with blueprint.Screenshot of Intuitive Gantt Charts - Say what, say who, say when. And done. Zoho Projects' Gantt chart comes feature loaded with advanced operations such as Critical path and Baseline.Screenshot of Inbuilt Issue Tracker - You can log, organize, track, and fix any problems. Features such as status and workflow, can be customized to suit the exact needs of your project.Screenshot of Drag, Drop and Done - A view of your tasks as cards placed along columns. Helps you identify bottlenecks and reorganize quickly using drag and drop.Screenshot of A quick pulse of all your work - The Portfolio dashboard, is a compact overview of all the work that's been happening across projects with widgets that address the project level timeline, status, ownership, budget health, and clients.Screenshot of Looks that matter - A refreshing UI that supports multiple themes, including an eye-catching dark mode.