What users are saying about
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Top Rated
636 Ratings

BigCommerce

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Top Rated
636 Ratings
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Score 8.3 out of 100
96 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Online Storefront

    7.8

    BigCommerce

    78%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 9/9 features

    Product catalog & listings

    8.2
    82%
    400 Ratings
    N/A
    0 Ratings

    Product management

    8.5
    85%
    397 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.8
    78%
    300 Ratings
    N/A
    0 Ratings

    Branding

    8.1
    81%
    349 Ratings
    N/A
    0 Ratings

    Mobile storefront

    7.6
    76%
    388 Ratings
    N/A
    0 Ratings

    Product variations

    7.9
    79%
    375 Ratings
    N/A
    0 Ratings

    Website integration

    7.7
    77%
    330 Ratings
    N/A
    0 Ratings

    Visual customization

    7.4
    74%
    391 Ratings
    N/A
    0 Ratings

    CMS

    7.0
    70%
    287 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    7.9

    BigCommerce

    79%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 2/2 features

    Abandoned cart recovery

    7.9
    79%
    349 Ratings
    N/A
    0 Ratings

    Checkout user experience

    7.9
    79%
    385 Ratings
    N/A
    0 Ratings

    Online Payment System

    8.3

    BigCommerce

    83%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 1/1 features

    eCommerce security

    8.3
    83%
    386 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.4

    BigCommerce

    74%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 3/3 features

    Promotions & discounts

    7.7
    77%
    368 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.9
    69%
    305 Ratings
    N/A
    0 Ratings

    SEO

    7.5
    75%
    363 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    7.6

    BigCommerce

    76%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 5/5 features

    Multi-site management

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Order processing

    8.0
    80%
    376 Ratings
    N/A
    0 Ratings

    Inventory management

    7.8
    78%
    333 Ratings
    N/A
    0 Ratings

    Shipping

    7.3
    73%
    336 Ratings
    N/A
    0 Ratings

    Custom functionality

    7.0
    70%
    333 Ratings
    N/A
    0 Ratings

    Security

    BigCommerce

    Feature Set Not Supported
    N/A
    7.1

    Kentico Xperience

    71%
    Kentico Xperience ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    7.1
    71%
    24 Ratings

    Platform & Infrastructure

    BigCommerce

    Feature Set Not Supported
    N/A
    7.5

    Kentico Xperience

    75%
    Kentico Xperience ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    8.0
    80%
    20 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    7.0
    70%
    18 Ratings

    Web Content Creation

    BigCommerce

    Feature Set Not Supported
    N/A
    7.0

    Kentico Xperience

    70%
    Kentico Xperience ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    8.0
    80%
    24 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    7.1
    71%
    25 Ratings

    Admin section

    N/A
    0 Ratings
    7.2
    72%
    25 Ratings

    Page templates

    N/A
    0 Ratings
    7.1
    71%
    25 Ratings

    Library of website themes

    N/A
    0 Ratings
    5.8
    58%
    12 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    8.0
    80%
    23 Ratings

    Publishing workflow

    N/A
    0 Ratings
    6.2
    62%
    24 Ratings

    Form generator

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Web Content Management

    BigCommerce

    Feature Set Not Supported
    N/A
    6.9

    Kentico Xperience

    69%
    Kentico Xperience ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    6.3
    63%
    24 Ratings

    SEO support

    N/A
    0 Ratings
    7.2
    72%
    24 Ratings

    Bulk management

    N/A
    0 Ratings
    5.1
    51%
    24 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    7.9
    79%
    24 Ratings

    Community / comment management

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Attribute Ratings

    • BigCommerce is rated higher in 1 area: Likelihood to Renew
    • Kentico Xperience is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
    • BigCommerce and Kentico Xperience are tied in 2 areas: Vendor post-sale, Vendor pre-sale

    Likelihood to Recommend

    8.1

    BigCommerce

    81%
    423 Ratings
    9.0

    Kentico Xperience

    90%
    44 Ratings

    Likelihood to Renew

    9.9

    BigCommerce

    99%
    50 Ratings
    9.1

    Kentico Xperience

    91%
    22 Ratings

    Usability

    6.9

    BigCommerce

    69%
    24 Ratings
    9.0

    Kentico Xperience

    90%
    3 Ratings

    Availability

    9.1

    BigCommerce

    91%
    6 Ratings

    Kentico Xperience

    N/A
    0 Ratings

    Performance

    9.1

    BigCommerce

    91%
    6 Ratings

    Kentico Xperience

    N/A
    0 Ratings

    Support Rating

    9.0

    BigCommerce

    90%
    47 Ratings
    9.1

    Kentico Xperience

    91%
    8 Ratings

    Online Training

    9.1

    BigCommerce

    91%
    2 Ratings

    Kentico Xperience

    N/A
    0 Ratings

    Implementation Rating

    8.5

    BigCommerce

    85%
    24 Ratings
    10.0

    Kentico Xperience

    100%
    2 Ratings

    Configurability

    6.9

    BigCommerce

    69%
    2 Ratings

    Kentico Xperience

    N/A
    0 Ratings

    Ease of integration

    9.1

    BigCommerce

    91%
    3 Ratings

    Kentico Xperience

    N/A
    0 Ratings

    Product Scalability

    7.3

    BigCommerce

    73%
    329 Ratings

    Kentico Xperience

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    BigCommerce

    91%
    2 Ratings
    9.1

    Kentico Xperience

    91%
    1 Rating

    Vendor pre-sale

    9.1

    BigCommerce

    91%
    2 Ratings
    9.1

    Kentico Xperience

    91%
    1 Rating

    Likelihood to Recommend

    BigCommerce

    When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
    Read full review

    Kentico software

    Kentico is a robust and flexible CMS platform that is great for managing multiple websites and multiple environments (dev, stage, and production for instance). It makes content management very easy and makes it easy to keep the environments synced with the same content. However, the Kentico CMS does require a bit more technical understanding to get it set up properly and requires a bit more effort and support than, say, free open-source options.
    Read full review

    Pros

    BigCommerce

    • They have a great WYSIWYG interface for creating webpage content.
    • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
    • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
    Read full review

    Kentico software

    • I love the intuitive top and left navigation within the content management platform. I can easily find what section, sub-section, and page I'm looking to edit
    • For creating content, the WYSIWYG editor is so intuitive; it feels like you're working on an MS Word doc!
    • The tab for adding metadata in simple fields takes away the headache of having to hunt and peck through code to add H1 tag, page description etc.
    • The image library is easy to edit and manage
    Read full review

    Cons

    BigCommerce

    • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
    • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
    • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
    • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
    Read full review

    Kentico software

    • Kentico needs to invest in more enterprise class environment management utilities -- example: global CDN support via the CMS is sorely lacking. There are work-arounds, but it should be more elegant.
    • The Kentico staging module could be improved to support the concept of bundled releases. Current staging module functionality is good, but could be improved.
    • Kentico ecommerce support is a touch immature. While content management is superb, Kentico lags in this area when compared to many open source ecommerce engines.
    • Kentico is lacking MVC support. 99% of the time this isn't an issue for the end-user or business user, but can be a hurdle for technology teams depending on the team's makeup.
    Read full review

    Pricing Details

    BigCommerce

    Starting Price

    $29.95 per month

    Editions & Modules

    BigCommerce editions and modules pricing
    EditionModules
    Standard29.951
    Plus79.952
    EnterpriseCustom3
    Pro299.954

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    *if paid annually

    Kentico Xperience

    Starting Price

    $0 Perpetual license

    Editions & Modules

    Kentico Xperience editions and modules pricing
    EditionModules
    Kentico Xperience Business$14,9991
    Kentico Xperience Enterprise$29,9992
    Kentico Xperience CorporateUpon request3
    Kentico Xperience Business$9,999 / year4
    Kentico Xperience Enterprise$17,999 / year5

    Footnotes

    1. Perpetual license
    2. Perpetual license
    3. none
    4. Subscription license
    5. Subscription license

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    BigCommerce

    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Read full review

    Kentico software

    We are locked into Kentico for the long haul. It provides us with an easy and flexible solution for a very non technical company to create a site and have the features they want, especially with the inclusion of EMS into our license. Now we have a true platform to build and grow our solutions.
    Read full review

    Usability

    BigCommerce

    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    Read full review

    Kentico software

    It seriously is one of the best interfaces I have ever used. I also love the fact that I can use UI personalization to secure any functionality by user or role that I don't want that role to have access to. The best part is the customization of the UI, I can add in any button, tab, or menu item I want through it, no code required.
    Read full review

    Reliability and Availability

    BigCommerce

    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Read full review

    Kentico software

    No answers on this topic

    Performance

    BigCommerce

    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Read full review

    Kentico software

    No answers on this topic

    Support Rating

    BigCommerce

    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Read full review

    Kentico software

    Their support staff is friendly, knowledgeable, and will work with you until your issue is fixed. This could take a few phone calls back and forth, but they are very diligent in helping you.
    Read full review

    Online Training

    BigCommerce

    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review

    Kentico software

    No answers on this topic

    Implementation Rating

    BigCommerce

    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Read full review

    Kentico software

    The system provides many opportunities to integrate and enhance the platform and makes it easy to do so.
    Read full review

    Alternatives Considered

    BigCommerce

    BigCommerce VS Shopify: Do I like Shopify? Yes. Has Shopify positioned itself as more of a get rich quick drop shipping platform, and alternative to marketplaces like Etsy? Also yes. Listen, I still like Shopify a lot, and there are absolutely still cases where I feel Shopify is the best option out there. Shopify is beautiful on the front-end, you'll definitely have a fantastic looking website, but on the back end, which is very À la carte, it just feels like you get more nickel and dimed to death for some simple functionality, that at this point should be native to the platform. I will say that Shopify's native email marketing, pay as you go, is a really nice feature. BigComemrce VS Square/Weebly: We're talking about two hemp-friendly eCom platforms, and while you can absolutely build yourself a nice eCom website on Square/Weebly...it can be at times a frustratingly simple website. Super basic, which is both good and bad in that, if you're new to website, it's easy to work with. If you're a person with any professional experience, I promise, Square/Weebly will probably frustrate. In most cases I would recommend BigCommerce. BigCommerce VS WordPress: If I'm managing a website or an eCommerce website, I like both options, but I would say that because I have ten years experience doing so, I find both platforms to be robust, and easy to work with, whereas a person new to this world would probably have a hard time navigating either platform.
    Read full review

    Kentico software

    I've used Sitecore, Ektron, Joomla!, WordPress, and SharePoint (if you want to count that as a competitor for CMS). Kentico 8 blows them all out of the water. Nothing is more intuitive in the way that content is created, the way the site is setup, and how efficient rollouts can be with Content Staging.
    Read full review

    Scalability

    BigCommerce

    Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
    Read full review

    Kentico software

    No answers on this topic

    Return on Investment

    BigCommerce

    • Users like the professional look and navigation of the site, which increased orders.
    • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
    • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
    Read full review

    Kentico software

    • Kentico has enabled faster speed to market for SMEs. They are empowered to enter content them selves while still having that content go through editorial review to ensure tone of voice and brand are maintained.
    • Deploying Kentico has freed up web developer resources from manual content entry enabling them to build more useful solutions to support the business efforts
    • Tapping into the Kentico event pipelne allows us to trigger external system events when product content is published.
    Read full review

    Screenshots

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