Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigCommerce
Score 7.5 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$29.95
per month
Volusion
Score 4.8 out of 10
N/A
Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.
$29
per month
Pricing
BigCommerceVolusion
Editions & Modules
Standard
$29.95
per month
Plus
$79.95
per month*
Pro
$299.95
per month*
Enterprise
Custom
per month
Personal
$29
per month
Pro
$79
per month
Startup
$179
per month
Business
$299
per month
Offerings
Pricing Offerings
BigCommerceVolusion
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*if paid annually
More Pricing Information
Community Pulse
BigCommerceVolusion
Considered Both Products
BigCommerce
Chose BigCommerce
BigCommerce is much better than Volusion, although we are also paying a lot more for it so it may not be a fair fight. BigCommerce offers much better product catalog management and marketing options.
Chose BigCommerce
BigCommerce is better than both in almost every way. Big Cartel is a great platform for small art based businesses but doesn't have the functionality required for a more complex business. We moved our business from Volusion to BigCommerce years ago, as the platform was …
Chose BigCommerce
I spent 4 years on the Volusion platform. While being a website geek and loving all the options I had to make it very unique and specific, and the bulk edit for products was amazing, Volusion charging for bandwidth usage as well as the whole back end would be much more …
Chose BigCommerce
Shopfiy did not provide migration services from our previous platform. The help we received with migration saved our team hours of work and allowed us to be productive with other important parts of the business. Additionally, BigCommerce offered advanced features suitable for a …
Chose BigCommerce
We dropped Volusion and moved to BigCommerce due to technical issues that Volusion would not fix involving variations and images. We are happy with the move to BigCommerce and have no plans on changing.
Chose BigCommerce
Started our business as a Drupal site because of the flexibility, but required too much programming and cost to maintain. Tried Volusion, but dashboard too complicated. Shopify was best alternative but too time consuming for us to migrate. Bigcommerce is something we know and …
Chose BigCommerce
I came from a custom website to Volusion. I used Volusion for 6 months before I realized their astronomical fee structure. BigCommerce has a standard price each month, which is important for me as an artist.
Chose BigCommerce
BigCommerce is MUCH better than Volusion was. Better website, better service, better staff, better experience.
Chose BigCommerce
Volusion didn’t have some product presentation features we wanted, Shopify felt small for designs, Shopify Plus was closest but inventory handled differently. In the end it was about recommendations from other 3rd party users that helped make the decision.
Chose BigCommerce
Volusion didn’t seem to take itself seriously enough to continue developing its platform as e-commerce took hold with more and more small businesses. In particular, our needs included more SEO and CSV capability that BigCommerce had and Volusion didn’t.
Chose BigCommerce
We deal in firearms. I tried Shopify first back in 2016 and that was a miserable mistake, very firearm NOT friendly there. Then we went to Volusion the next month and we were quite happy there for 7-1/2 years and several million $ in sales. The issue is Volusion was losing …
Chose BigCommerce
BigCommerce offers a better value and is easier to use.
Chose BigCommerce
BigCommerce met more of the needs of our company than any other SaaS eCommerce option when I compared them on paper. Then I did a test of BigCommerce and 2 or 3 others, and there was no competition -- the customer service before the sale was exceptional with BigCommerce and …
Chose BigCommerce
More customizable and more reliable.
Chose BigCommerce
We evaluated and used numerous platforms before finally landing with BigCommerce. Some of the platforms were cookie-cutter and didn't offer enough freedom to customize certain things. Other platforms required each individual piece of the platform to be manually added.... adding …
Chose BigCommerce
Other products I looked into either required too much expert coding to set up a website, or they were too simple and did not allow bulk product imports via flat file. BigCommerce fills the space between enterprise level and very small business well. It's a great platform for …
Chose BigCommerce
BigCommerce is by far the easiest, most secure, and most worry-free of the competition. It falls a little short to Magento in the coupon code area, and Shopify has more out of the box gimmicks, but, in the end, they all fall short compared to BigCommerce.
Chose BigCommerce
While I'm a firm believer that no e-commerce platform is perfect, you are always trading one positive for a negative, BC seems to have the best combination of price and built-in feature set. I don't like stripped down platforms that just tell you, "oh, there's an app for that", …
Chose BigCommerce
BigCommerce provides the best total solution.
Chose BigCommerce
BigCommerce's pricing packages were more in line with my budget. The templates were more attractive and made it easier to set up my online store.
Chose BigCommerce
BigCommerce knows how to creat a win/win relationship with their customers. They beat the competition on price, focus on customer service, features, and functionality that blows their competition away. They don't play games; they don't waste my time. They have, and continue to …
Chose BigCommerce
My personal business needs are small - I only sell 3 products (currently) online. Of the three solutions mentioned above that I interviewed, only BigCommerce provided me with a low cost, no fee shopping cart alternative that also gave me unlimited bandwidth, great support and …
Volusion
Chose Volusion
We selected Volusion originally because of the price point, but we had NO IDEA how much we would be spending in excess to actually get the functionality that was sold to us by their salesmen and women. We are switching to BigCommerce this spring.
Chose Volusion
Volusion provided the best overall list of features, performance history, and bang for the buck. By not being the new kid on the block, they have worked out a lot the bugs and kinks that plague many ecommerce platforms. They've also refined a system that is very user-friendly …
Chose Volusion
Volusion offered a better price point for nearly identical features.
Chose Volusion
I would say overall Volusion offers very similar solutions to these other platforms. One of the main reasons I went with it over others was my experience working on Volusion stores for years before we opened our own stores and took on new clients. I'm comfortable with the …
Top Pros
Top Cons
Features
BigCommerceVolusion
Online Storefront
Comparison of Online Storefront features of Product A and Product B
BigCommerce
7.3
417 Ratings
5% below category average
Volusion
3.6
9 Ratings
72% below category average
Product catalog & listings7.8413 Ratings4.39 Ratings
Product management6.8410 Ratings4.39 Ratings
Bulk product upload7.4310 Ratings4.28 Ratings
Branding7.0361 Ratings3.69 Ratings
Mobile storefront7.3401 Ratings1.28 Ratings
Product variations7.3387 Ratings4.78 Ratings
Website integration7.6341 Ratings3.38 Ratings
Visual customization7.4403 Ratings5.19 Ratings
CMS7.0296 Ratings2.27 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
BigCommerce
7.4
403 Ratings
2% below category average
Volusion
3.6
9 Ratings
71% below category average
Abandoned cart recovery7.5361 Ratings3.67 Ratings
Checkout user experience7.4398 Ratings3.79 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
BigCommerce
7.7
399 Ratings
8% below category average
Volusion
4.1
8 Ratings
68% below category average
eCommerce security7.7399 Ratings4.18 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
BigCommerce
7.1
404 Ratings
5% below category average
Volusion
2.6
9 Ratings
97% below category average
Promotions & discounts7.2380 Ratings4.89 Ratings
Personalized recommendations6.8316 Ratings1.88 Ratings
SEO7.3375 Ratings1.28 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
BigCommerce
7.2
409 Ratings
8% below category average
Volusion
2.9
9 Ratings
91% below category average
Multi-site management7.5185 Ratings3.02 Ratings
Order processing7.1388 Ratings3.69 Ratings
Inventory management7.0344 Ratings2.28 Ratings
Shipping6.9349 Ratings3.08 Ratings
Custom functionality7.4344 Ratings2.67 Ratings
Best Alternatives
BigCommerceVolusion
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigCommerceVolusion
Likelihood to Recommend
7.2
(436 ratings)
1.5
(20 ratings)
Likelihood to Renew
9.1
(53 ratings)
1.0
(12 ratings)
Usability
8.9
(26 ratings)
10.0
(1 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
9.1
(25 ratings)
1.0
(2 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(13 ratings)
10.0
(2 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(3 ratings)
-
(0 ratings)
Product Scalability
7.7
(342 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BigCommerceVolusion
Likelihood to Recommend
BigCommerce
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
Read full review
Volusion LLC
Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
Read full review
Pros
BigCommerce
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
Read full review
Volusion LLC
  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
Read full review
Cons
BigCommerce
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
Read full review
Volusion LLC
  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
Read full review
Likelihood to Renew
BigCommerce
I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
Read full review
Volusion LLC
When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
Read full review
Usability
BigCommerce
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
Read full review
Volusion LLC
I know what to do to add a new product, promotion or do an analysis of sales.
Read full review
Reliability and Availability
BigCommerce
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
Read full review
Volusion LLC
No answers on this topic
Performance
BigCommerce
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
Read full review
Volusion LLC
No answers on this topic
Support Rating
BigCommerce
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Read full review
Volusion LLC
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
Read full review
Online Training
BigCommerce
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Read full review
Volusion LLC
No answers on this topic
Implementation Rating
BigCommerce
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Read full review
Volusion LLC
It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
Read full review
Alternatives Considered
BigCommerce
We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
Read full review
Volusion LLC
While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
Read full review
Scalability
BigCommerce
I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
Read full review
Volusion LLC
No answers on this topic
Return on Investment
BigCommerce
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
Read full review
Volusion LLC
  • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
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ScreenShots

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

Volusion Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of