Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
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Bonterra OneCause
Score8.6 out of 10
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OneCause supports fundraising with online and event fundraising solutions that help nonprofits reach more and raise more. Since 2008, OneCause states they have helped 14,000 cause-driven organizations to raise over $8B through more than 90,000 fundraising events and campaigns.
Blackbaud Raiser's Edge NXT is a much more thorough system than Blackbaud eTapestry and offers more possibilities for your donor database. The variety of modules available allows you to tailor your package to your organization's needs. OneCause is great for auctions and other …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Blackbaud Raiser's Edge NXT
To be honest, we selected NXT years ago after having used etapestry for a long time. The sales pitch was great and promised lots of benefits and functions that weren’t necessarily true or cost extra. We are currently evaluating other (less expensive and more feature-rich …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Chief Growth and Development Officer at Intermountain Deaconess Children's Services (Mental Health Care, 51-200 employees)
Chose Blackbaud Raiser's Edge NXT
Our organization has been using Raiser's edge for a very long time. The continuity of forty years of data provides a lot of inertia to move to a new product. I am concerned about the switch to purely NXT. I am hopeful that they will keep as much functionality as they say they …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Blackbaud Raiser's Edge NXT
I have heard great things about Salesforce and Boomerang.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Blackbaud Raiser's Edge NXT
RE NXT is robust. However, we have since stopped using it due to changing functionality and astronomical pricing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Donor Specialist, Analytics and Insight in Research & Development at Kansas City Hospice & Palliative Care (Hospital & Health Care, 501-1000 employees)
Chose Blackbaud Raiser's Edge NXT
In other roles I’ve used Salesforce and Bloomerang, both of which were great systems and had their own pros. Blackboard Raiser’s Edge NXT is by far my favorite, mostly due to it’s limitless potential. NXT can meet you were you are whatever size organization and can grow with …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Blackbaud Raiser's Edge NXT
DonorPerfect worked well enough, but they were upgrading and not supporting the version the organization I worked for had so when we had a choice to go with DonorPerfect's upgraded platform or change to Blackbaud's Raiser's Edge, we chose to go with Blackbaud's Raiser's Edge. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Development & Marketing Coordinator at Brevard Schools Foundation (Fundraising, 11-50 employees)
Chose Blackbaud Raiser's Edge NXT
RE NXT is Raiser's Edge on steroids and with more web base options Little Green Light offers a lot of similar options for a smaller shop with a smaller budget Donor Perfect - used too long ago to fairly compare One Cause - is more helpful for our auction/gala events than events …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Bonterra
Verified User
Chose Bonterra OneCause
Blackbaud did not have the functionality that I was looking for. I felt like it was too limited. It did not have the silent auction component that I was looking for. Also, Blackbaud charges by the record, which can be very costly, especially when I have a minimum of 10,000 …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Chief Growth and Development Officer at Intermountain Deaconess Children's Services (Mental Health Care, 51-200 employees)
Chose Bonterra OneCause
In our experience, OneCause has more lift on the front end than Greater Giving. Especially since, in my opinion, the registration for a live event isn't of the caliber that I've seen from GG. But, if you can handle the registration and use a third-party tool like GivingFuel or …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Blackbaud Raiser's Edge NXT is a great fundraising tool. It is visually pleasing and straightforward for the most part. Being able to open different aspects of the database in different tabs and have reports and exports running in the background is a great time-saver. Having information tiles that you can move and reorganize used on the user means that I don't have to scroll to the bottom of a record to find out a person's giving history. If I'm working on a specific data project involving actions, I can move that tile to the top and it will stay there for just me while I'm working. It doesn't affect any of my other users' settings. Being able to send out links to gift lists to members of my fundraising team is excellent. Clicking the link brings them to the batch info and they can zero in on their prospects in the database directly from those lists. Blackbaud's Email marketing is my least favorite part because there's missing functionality I wish it had, like exporting email statistics and viewing them in general. I understand that other partners which can integrate would take care of this, but still.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
OneCause is great for managing online and mobile bidding, managing event registration and ticket sales, processing donations during the event, handling checkout and payment collection after the auction, and significantly reducing manual work for event staff. On the other hand, OneCause does not handle complete donor history or constituent relationships, which would be super helpful to have
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Blackbaud RE NXT is extremely well organized and easy to use. The simple layout and straightforward functions make interacting with the product pleasant and easy.
Blackbaud RE NXT's dashboards are amazing. They make reporting so easy because the dashboards convey all necessary information in an easy-to-read, unique format (depending on how you want it displayed). It is relatively easy to create a dashboard, and the options for customizing it are great.
Blackbaud RE NXT is great for receiving and processing donations. From the simple donation forms to the automatic batch creation, using RE NXT makes processing donations much more efficient.
Blackbaud Raiser's Edge NXT is constantly updating and making major changes, so you never fully understand the system
The way some things are labeled in the system doesn't make logical sense. You almost have to learn a whole new language to get the most out of the features.
There's no way to re-generate a copy of a receipt, which is wildly inconvenient.
A lot of features are very limited based on your subscription. They give you a wide range of features but almost none of them work to their full potential. Even if you're paying a lot of money for the system, you will still likely feel like you're doing a free trial.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
OneCause could improve their messaging - the fact that custom emails are not as easy as custom texts can be frustrating. I wish all the automated messages were possible over email as most of our professionals that we work with, they prefer email over a text.
OneCause could make it easier to copy and paste text into site design or other features. Having to re-type out the text is a time-suck, when it would be easier to adjust the text to the font default without having to type it in the HTML editor on it's own.
PLEASE make it easier to resend the "assign tickets email". The fact that the main way to do that is when you first enter them into OneCause, but then are not able to resend that message to ticket owners at a later date makes it difficult for them to find what they need when they are ready to assign their tickets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't know for sure what we'll do, and I wouldn't publicly share that anyways. Speaking only for myself, I wouldn't jump for joy if I was given the task of transferring CRM providers when this org has a Blackbaud Raiser's Edge NXT database that's 28 years old, but being aware of what's on the market is always responsible. With the planned functionality updates to Web View over 2025-2026, the phasing out of features in database view, and the changes to contract structure laid out in investor updates, there's a lot of factors that could change in the next few years. And Blackbaud has not made it clear how much work the transfer to Web View only will be for us over the next couple years: It means updating all of our policies and procedures and all of our documentation and retraining all of our employees at minimum, and that's assuming that all existing fields and features remain accessible without modification.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We are a very small non-profit and are actually looking to use another service just to cut costs, but we may not stay with them and will coming running back to OneCause if we can't make the other option work! The ONLY reason to move would be to reduce the over-head cost of the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Learning the overall useability of Blackbaud Raiser's Edge is a fairly steep learning curve, however, the support team that Blackbaud Raiser's Edge employs are top notch, helpful and very knowledgeable. Blackbaud Raiser's Edge also maintains an extensive library of articles that are very helpful, as well a useful tutorials, including step-by-step articles as well as instructional videos. With these tools at your disposal you will be competent in no time
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Use of the software is generally fine, but the setup and implementation are not always intuitive. Though the knowledgebase is robust and covers a lot of areas (and the support team is pleasant and knowledgeable), the event setup process (particularly when setting up payment and bank information) can be a bit cumbersome and should really be streamlined
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
You are better off using the user community or Facebook group to get answers than the support provided by Blackbaud. Oftentimes, support reps are not even aware that new features are being rolled out, nor do they have fundraising experience so you end up explaining more to the rep about what you are trying to accomplish and why than getting to the issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Shelbe was my point person and she was available for me at absolutely anytime. No question was stupid or obvious in her eyes and she always gave me the exact responses and resources I needed to succeed. Could not be more complimentary of this software! Just have to convince my team to use it for more areas now!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When you get a good, knowledgeable person for in-person training, you can't beat it! Hands on, real time, questions answered on the spot. And they want to make sure you get what you needed before leaving. To also have dedicated time without other distractions is very important to the learning process in my opinion.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We hired OneCause to guide us through our first event after we signed up with them. The staff they sent were pros. They gave us professional guidance and support. Once we had been shown the ropes, we knew we could take the reins and confidently run our next event
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The content is solid, but for those who benefit from in-person interactions, it can be a bit challenging. While the online format is great for flexibility and accessibility, there’s something about face-to-face training that makes it easier to absorb and ask questions in real-time. Overall, though, it’s a solid resource for self-paced learning.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I can't recall many specifics, mostly due to my own limited use of the entire NXT range of functions. One thing that I dislike is that when previous "Contact Reports" (Talisma term) were imported the dates were all converted to show as the date that they were imported into NXT, rather than the original dates they were entered into the old CRM. During the implementation, similarly, a few batches of Actions were re-dated to show the date of the batch transfer or update (not from the old system, I believe).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have not used other products like this before. I have used and created some SQL databases and ERPs, but have not used fundraising-specific software such as Raiser's Edge. Based on what I know from other products vaguely similar to this - databases and ERPs - this is very user friendly and easy to pick up for anyone, especially with their NXT webview offering.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We looked at Auctria and GiveSmart, though we didn't go into great detail with either. We ultimately selected OneCause based on the recommendation of another local school that used it for its auction software. The customer service and support as we made this decision and transition was a confirmation for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Pricing really seems to be all over the place, and everything else you need is an extra add-on cost. The biggest issue is training. Options are limited unless you subscribe and pay for it across your contract.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Having everything in one system means that information is much more likely to be up to date. We hardly get any returned mail from the post office when we pull lists.
Our gift officers can easily pull up donor information on their phones while out on a visit, giving them the edge they need to close a gift.
Information tiles on a person's record that are easy to reorganize and collapse per the needs of each user makes finding pertinent information quick.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
