What users are saying about
289 Ratings
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Top Rated
672 Ratings
289 Ratings
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Score 3.8 out of 100

NetSuite ERP

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Top Rated
672 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Payroll Management

    Brightpearl

    Feature Set Not Supported
    N/A
    1.9

    NetSuite ERP

    19%
    NetSuite ERP ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    1.6
    16%
    13 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    1.5
    15%
    10 Ratings

    Direct deposit files

    N/A
    0 Ratings
    2.4
    24%
    9 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    2.2
    22%
    8 Ratings

    Reimbursement management

    N/A
    0 Ratings
    1.8
    18%
    10 Ratings

    Customization

    Brightpearl

    Feature Set Not Supported
    N/A
    7.6

    NetSuite ERP

    76%
    NetSuite ERP ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    6.7
    67%
    63 Ratings

    Plug-ins

    N/A
    0 Ratings
    5.8
    58%
    47 Ratings

    Security

    Brightpearl

    Feature Set Not Supported
    N/A
    6.6

    NetSuite ERP

    66%
    NetSuite ERP ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.6
    66%
    61 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    6.6
    66%
    79 Ratings

    Reporting & Analytics

    Brightpearl

    Feature Set Not Supported
    N/A
    6.2

    NetSuite ERP

    62%
    NetSuite ERP ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.2
    62%
    71 Ratings

    Standard reports

    N/A
    0 Ratings
    6.2
    62%
    70 Ratings

    Custom reports

    N/A
    0 Ratings
    6.1
    61%
    70 Ratings

    General Ledger and Configurable Accounting

    Brightpearl

    Feature Set Not Supported
    N/A
    6.3

    NetSuite ERP

    63%
    NetSuite ERP ranks higher in 11/11 features

    Accounts payable

    N/A
    0 Ratings
    6.1
    61%
    65 Ratings

    Accounts receivable

    N/A
    0 Ratings
    6.0
    60%
    64 Ratings

    Global Financial Support

    N/A
    0 Ratings
    5.9
    59%
    26 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    6.5
    65%
    28 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    5.2
    52%
    30 Ratings

    Localizations

    N/A
    0 Ratings
    6.5
    65%
    22 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    6.8
    68%
    41 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    6.4
    64%
    35 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    6.6
    66%
    35 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    6.5
    65%
    24 Ratings

    Standardized Processes

    N/A
    0 Ratings
    5.7
    57%
    37 Ratings

    Inventory Management

    Brightpearl

    Feature Set Not Supported
    N/A
    5.8

    NetSuite ERP

    58%
    NetSuite ERP ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.2
    62%
    47 Ratings

    Automatic reordering

    N/A
    0 Ratings
    5.4
    54%
    28 Ratings

    Location management

    N/A
    0 Ratings
    5.9
    59%
    35 Ratings

    Manufacturing module

    N/A
    0 Ratings
    5.7
    57%
    27 Ratings

    Order Management

    Brightpearl

    Feature Set Not Supported
    N/A
    5.3

    NetSuite ERP

    53%
    NetSuite ERP ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    5.2
    52%
    53 Ratings

    Order entry

    N/A
    0 Ratings
    5.3
    53%
    54 Ratings

    Credit card processing

    N/A
    0 Ratings
    4.4
    44%
    37 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    6.0
    60%
    48 Ratings

    Order Orchestration

    N/A
    0 Ratings
    5.5
    55%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    5.7
    57%
    27 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    5.1
    51%
    21 Ratings

    Subledger and Financial Process

    Brightpearl

    Feature Set Not Supported
    N/A
    5.5

    NetSuite ERP

    55%
    NetSuite ERP ranks higher in 14/14 features

    Automated Invoice Processing

    N/A
    0 Ratings
    4.8
    48%
    35 Ratings

    Shared Services Payments

    N/A
    0 Ratings
    5.6
    56%
    17 Ratings

    Billings Management

    N/A
    0 Ratings
    5.6
    56%
    30 Ratings

    Customer Receipt Applications

    N/A
    0 Ratings
    5.8
    58%
    29 Ratings

    Customer Collections

    N/A
    0 Ratings
    5.5
    55%
    26 Ratings

    Revenue Recognition

    N/A
    0 Ratings
    5.7
    57%
    35 Ratings

    Cash Management

    N/A
    0 Ratings
    5.9
    59%
    27 Ratings

    Asset Management

    N/A
    0 Ratings
    5.2
    52%
    26 Ratings

    Travel & Expense Management

    N/A
    0 Ratings
    5.0
    50%
    31 Ratings

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    5.9
    59%
    27 Ratings

    Period Close

    N/A
    0 Ratings
    6.1
    61%
    35 Ratings

    Transactions Tax

    N/A
    0 Ratings
    5.8
    58%
    28 Ratings

    Subledger Reconciliations

    N/A
    0 Ratings
    6.0
    60%
    24 Ratings

    3rd Party Accounting Systems

    N/A
    0 Ratings
    3.6
    36%
    14 Ratings

    Project Financial Management

    Brightpearl

    Feature Set Not Supported
    N/A
    5.2

    NetSuite ERP

    52%
    NetSuite ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    5.9
    59%
    26 Ratings

    Project Costing

    N/A
    0 Ratings
    5.6
    56%
    23 Ratings

    Cost Capture

    N/A
    0 Ratings
    5.2
    52%
    22 Ratings

    Capital Project Management

    N/A
    0 Ratings
    5.8
    58%
    14 Ratings

    Customer Invoicing

    N/A
    0 Ratings
    4.2
    42%
    25 Ratings

    Customer Contract Compliance

    N/A
    0 Ratings
    4.7
    47%
    13 Ratings

    Project Revenue Recognition

    N/A
    0 Ratings
    4.3
    43%
    22 Ratings

    Project Financial Performance Analysis

    N/A
    0 Ratings
    5.1
    51%
    23 Ratings

    Project Financials Dashboard

    N/A
    0 Ratings
    5.5
    55%
    24 Ratings

    Real-time Financial Reporting

    N/A
    0 Ratings
    6.4
    64%
    26 Ratings

    Embedded Business Intelligence

    N/A
    0 Ratings
    4.3
    43%
    13 Ratings

    Project Planning Collaboration

    N/A
    0 Ratings
    5.0
    50%
    14 Ratings

    Project Execution Management

    Brightpearl

    Feature Set Not Supported
    N/A
    4.9

    NetSuite ERP

    49%
    NetSuite ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    N/A
    0 Ratings
    4.6
    46%
    14 Ratings

    Project Manager Dashboard

    N/A
    0 Ratings
    5.0
    50%
    14 Ratings

    Resource Manager Dashboard

    N/A
    0 Ratings
    5.1
    51%
    12 Ratings

    Task Insight for Project Managers

    N/A
    0 Ratings
    4.9
    49%
    11 Ratings

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    4.6
    46%
    10 Ratings

    Team Member Task Collaboration

    N/A
    0 Ratings
    4.6
    46%
    12 Ratings

    Team Member Mobile Functionality

    N/A
    0 Ratings
    4.6
    46%
    11 Ratings

    Project Candidate Search

    N/A
    0 Ratings
    4.7
    47%
    8 Ratings

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    5.2
    52%
    8 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    5.4
    54%
    8 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    5.2
    52%
    8 Ratings

    Talent Profiles

    N/A
    0 Ratings
    4.8
    48%
    8 Ratings

    Real-Time Project Reporting

    N/A
    0 Ratings
    5.9
    59%
    13 Ratings

    Absence Management

    N/A
    0 Ratings
    4.7
    47%
    9 Ratings

    Product Lifecycle Management

    N/A
    0 Ratings
    4.9
    49%
    9 Ratings

    Grants Management

    Brightpearl

    Feature Set Not Supported
    N/A
    4.1

    NetSuite ERP

    41%
    NetSuite ERP ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    4.4
    44%
    7 Ratings

    Spending Control

    N/A
    0 Ratings
    3.6
    36%
    9 Ratings

    Indirect Cost Management

    N/A
    0 Ratings
    4.1
    41%
    9 Ratings

    Billing

    N/A
    0 Ratings
    4.5
    45%
    12 Ratings

    Procurement

    Brightpearl

    Feature Set Not Supported
    N/A
    4.5

    NetSuite ERP

    45%
    NetSuite ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    4.0
    40%
    12 Ratings

    Sourcing Analysis

    N/A
    0 Ratings
    4.3
    43%
    12 Ratings

    Bids Analyzed and Compared

    N/A
    0 Ratings
    4.5
    45%
    8 Ratings

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    3.9
    39%
    7 Ratings

    Contract Authoring

    N/A
    0 Ratings
    3.6
    36%
    10 Ratings

    Contract Compliance Management

    N/A
    0 Ratings
    3.7
    37%
    10 Ratings

    Contract History

    N/A
    0 Ratings
    3.8
    38%
    10 Ratings

    Contract Renewal Automation

    N/A
    0 Ratings
    4.8
    48%
    8 Ratings

    Contract Repository

    N/A
    0 Ratings
    4.7
    47%
    8 Ratings

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    4.6
    46%
    8 Ratings

    Electronic Signatures

    N/A
    0 Ratings
    5.2
    52%
    10 Ratings

    Invoice Automated Matching

    N/A
    0 Ratings
    5.0
    50%
    11 Ratings

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    5.2
    52%
    10 Ratings

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    5.1
    51%
    13 Ratings

    Spend Compliance Management

    N/A
    0 Ratings
    4.5
    45%
    12 Ratings

    Supplier Assessment

    N/A
    0 Ratings
    4.7
    47%
    9 Ratings

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    3.8
    38%
    11 Ratings

    Supplier Management

    N/A
    0 Ratings
    4.7
    47%
    12 Ratings

    Supplier Portal

    N/A
    0 Ratings
    4.6
    46%
    8 Ratings

    Risk Management

    Brightpearl

    Feature Set Not Supported
    N/A
    4.4

    NetSuite ERP

    44%
    NetSuite ERP ranks higher in 9/9 features

    Risk Repository

    N/A
    0 Ratings
    4.4
    44%
    8 Ratings

    Control Management

    N/A
    0 Ratings
    3.7
    37%
    11 Ratings

    Control Mapping

    N/A
    0 Ratings
    3.8
    38%
    9 Ratings

    Control Efficiency Assessments

    N/A
    0 Ratings
    4.5
    45%
    7 Ratings

    Automated Control Assessments

    N/A
    0 Ratings
    4.5
    45%
    7 Ratings

    Assessment Capture

    N/A
    0 Ratings
    4.7
    47%
    7 Ratings

    Issue Detection

    N/A
    0 Ratings
    4.5
    45%
    8 Ratings

    Automatic Notification

    N/A
    0 Ratings
    4.6
    46%
    9 Ratings

    Remediation and Certification

    N/A
    0 Ratings
    4.6
    46%
    8 Ratings

    Logistics

    Brightpearl

    Feature Set Not Supported
    N/A
    3.3

    NetSuite ERP

    33%
    NetSuite ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    N/A
    0 Ratings
    3.5
    35%
    9 Ratings

    Transportation Sourcing Management

    N/A
    0 Ratings
    3.6
    36%
    9 Ratings

    Transportation Process Integration

    N/A
    0 Ratings
    3.6
    36%
    9 Ratings

    Transportation Execution Management

    N/A
    0 Ratings
    3.6
    36%
    8 Ratings

    Freight Payment Automation

    N/A
    0 Ratings
    3.5
    35%
    9 Ratings

    Trade Management

    N/A
    0 Ratings
    3.5
    35%
    8 Ratings

    Trade Regulatory Compliance Management

    N/A
    0 Ratings
    3.6
    36%
    6 Ratings

    Customs Entry Management

    N/A
    0 Ratings
    2.0
    20%
    8 Ratings

    Customs Document Management

    N/A
    0 Ratings
    2.1
    21%
    8 Ratings

    Customs Document Collaboration

    N/A
    0 Ratings
    2.1
    21%
    8 Ratings

    Fulfillment Management

    N/A
    0 Ratings
    4.5
    45%
    13 Ratings

    Inventory Visibility

    N/A
    0 Ratings
    4.8
    48%
    15 Ratings

    Warehouse Workforce Management

    N/A
    0 Ratings
    3.2
    32%
    11 Ratings

    Manufacturing

    Brightpearl

    Feature Set Not Supported
    N/A
    4.8

    NetSuite ERP

    48%
    NetSuite ERP ranks higher in 9/9 features

    Production Process Design

    N/A
    0 Ratings
    5.0
    50%
    12 Ratings

    Supply Chain Business Flows

    N/A
    0 Ratings
    4.8
    48%
    13 Ratings

    Production Management

    N/A
    0 Ratings
    5.1
    51%
    14 Ratings

    Contracted Manufacturing Management

    N/A
    0 Ratings
    4.7
    47%
    12 Ratings

    Configuration Management

    N/A
    0 Ratings
    4.7
    47%
    10 Ratings

    Work Definition

    N/A
    0 Ratings
    5.0
    50%
    14 Ratings

    Work Execution

    N/A
    0 Ratings
    4.5
    45%
    12 Ratings

    Advanced Fulfillment

    N/A
    0 Ratings
    4.9
    49%
    11 Ratings

    Manufacturing Costs

    N/A
    0 Ratings
    4.7
    47%
    14 Ratings

    Supply Chain

    Brightpearl

    Feature Set Not Supported
    N/A
    4.8

    NetSuite ERP

    48%
    NetSuite ERP ranks higher in 4/4 features

    Forecasting

    N/A
    0 Ratings
    4.6
    46%
    17 Ratings

    Inventory Planning

    N/A
    0 Ratings
    4.6
    46%
    18 Ratings

    Multi-tier Supply Chain Planning

    N/A
    0 Ratings
    5.1
    51%
    12 Ratings

    Performance Monitoring

    N/A
    0 Ratings
    5.0
    50%
    14 Ratings

    Product Lifecycle Management

    Brightpearl

    Feature Set Not Supported
    N/A
    4.1

    NetSuite ERP

    41%
    NetSuite ERP ranks higher in 7/7 features

    Ideation Management

    N/A
    0 Ratings
    4.5
    45%
    9 Ratings

    Requirements Management

    N/A
    0 Ratings
    4.3
    43%
    8 Ratings

    Proposal Management

    N/A
    0 Ratings
    3.4
    34%
    10 Ratings

    Innovation Portfolio Management

    N/A
    0 Ratings
    4.1
    41%
    9 Ratings

    Product Master Data Management

    N/A
    0 Ratings
    4.5
    45%
    9 Ratings

    Vendor Portal

    N/A
    0 Ratings
    4.2
    42%
    11 Ratings

    Project Portfolio Management

    N/A
    0 Ratings
    4.0
    40%
    8 Ratings

    Attribute Ratings

    • Brightpearl is rated higher in 3 areas: Availability, Performance, Support Rating
    • NetSuite ERP is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, In-Person Training, Online Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    6.9

    NetSuite ERP

    69%
    130 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings
    8.5

    NetSuite ERP

    85%
    34 Ratings

    Usability

    4.2

    Brightpearl

    42%
    8 Ratings
    7.9

    NetSuite ERP

    79%
    17 Ratings

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings
    9.4

    NetSuite ERP

    94%
    26 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings
    7.7

    NetSuite ERP

    77%
    24 Ratings

    Support Rating

    7.8

    Brightpearl

    78%
    268 Ratings
    6.7

    NetSuite ERP

    67%
    31 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating
    7.3

    NetSuite ERP

    73%
    2 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating
    7.8

    NetSuite ERP

    78%
    9 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings
    6.8

    NetSuite ERP

    68%
    27 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings
    8.4

    NetSuite ERP

    84%
    5 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Joel Graham | TrustRadius Reviewer

    NetSuite ERP

    NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
    Anonymous | TrustRadius Reviewer

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
    • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
    • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
    • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
    Mitchel Laman | TrustRadius Reviewer

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Martin Powell | TrustRadius Reviewer

    NetSuite ERP

    • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
    • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
    • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
    Sonny Spencer, ACA | TrustRadius Reviewer

    Pricing Details

    Brightpearl

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Brightpearl Editions & Modules

    Additional Pricing Details
    Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

    NetSuite ERP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per user per month

    NetSuite ERP Editions & Modules

    Edition
    Base License$9991
    Access Cost$992
    1. per month
    2. per user per month
    Additional Pricing Details

    Likelihood to Renew

    Brightpearl

    Brightpearl 8.2
    Based on 12 answers
    Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
    Chris Metropulos | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 8.5
    Based on 34 answers
    I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
    Billy Barker | TrustRadius Reviewer

    Usability

    Brightpearl

    Brightpearl 4.2
    Based on 8 answers
    Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
    Dan Thomas | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 7.9
    Based on 17 answers
    I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Brightpearl

    Brightpearl 10.0
    Based on 2 answers
    Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
    Dan Thomas | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 9.4
    Based on 26 answers
    It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
    Anonymous | TrustRadius Reviewer

    Performance

    Brightpearl

    Brightpearl 9.0
    Based on 2 answers
    Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
    Dan Thomas | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 7.7
    Based on 24 answers
    Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
    Pamela Roberts | TrustRadius Reviewer

    Support Rating

    Brightpearl

    Brightpearl 7.8
    Based on 268 answers
    Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 6.7
    Based on 31 answers
    The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
    Felix Garbuz | TrustRadius Reviewer

    In-Person Training

    Brightpearl

    Brightpearl 1.0
    Based on 1 answer
    No in house training was given.
    Dan Thomas | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 7.3
    Based on 2 answers
    I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
    Anonymous | TrustRadius Reviewer

    Online Training

    Brightpearl

    Brightpearl 7.0
    Based on 1 answer
    The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
    Dan Thomas | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 7.8
    Based on 9 answers
    Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Brightpearl

    Brightpearl 6.5
    Based on 208 answers
    Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
    We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
    James Ewens | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 6.8
    Based on 27 answers
    Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

    Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
    Rob Gottschalk | TrustRadius Reviewer

    Alternatives Considered

    Brightpearl

    Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
    Chris Snelling, CFA | TrustRadius Reviewer

    Scalability

    Brightpearl

    Brightpearl 6.9
    Based on 5 answers
    Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    NetSuite ERP 8.4
    Based on 5 answers
    We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
    Aaron Kleinhandler | TrustRadius Reviewer

    Return on Investment

    Brightpearl

    • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
    • We've also had to spend a ton of money with our CPAs fixing our financials every month.
    • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
    Anonymous | TrustRadius Reviewer

    NetSuite ERP

    • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
    • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
    • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
    Joshua Henke | TrustRadius Reviewer

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