Likelihood to Recommend I didn't have problems working with BrowserStack. The tool is stable, there are a lot of different devices and OS. It's really useful. I only had a problem in the past while working with a company that had geolocation activated on the app. The app only works in the USA, and I was in Brazil. I faced many many issues working on this circumstances. I tried to get in touch with BrowserStack, but I leave the company before get the problem solved. But that one was the only big problem that I've faced while using BrowserStack.
Read full review If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Read full review Pros BrowserStack App Automate dashboard gives us video, screenshots and logs of what exactly happened during the test run. This helps us easily analyse failures in our automation test and figure out the root cause for failures. BrowserStack App Live provides us with lot of devices to test on. This is specifically useful in case of high end iPhone devices which are costly for us to procure in house. BrowserStack App Automate provides parallel threads which can be shared across multiple teams. This has helped us scale our mobile test automation effort across the organisation. In house mobile lab might be cost effective initially but when it comes to maintaining it and add new devices as and when it comes in market makes it less cost effective than cloud solution like BrowserStack Read full review Preconfigured checkpoints to gather a baseline. Reporting at regular intervals to identify pain points. Mapping to WCAGG standard to understand how to resolve errors. Ability to add customized checkpoints to align with messaging changes Aggregating images in a visual repository to scan for relevancy. Read full review Cons Overall performance of usability of the device Overheating conditions could be a useful feature to be included Downloading the app to the Home screen for quick selection would be helpful Screen orientation feature Tablets for additional devices to be tested against Add in a feature to test against wearables Read full review It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level. There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful. Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc. It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that. Read full review Likelihood to Renew This decisions mostly taken by senior management at VP and CEO level, they also need approval from many other teams like dev, design according to the use, and finance due to competitive cost, They do check other product as well, and I am just a single person from QA team, and not a decision maker
Read full review We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Read full review Usability It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.
Read full review I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Read full review Reliability and Availability Its always available in our organisation. Just a click away from testing on the exact devices we require.
Read full review Haven't had issues accessing the dashboard when needed.
Read full review Performance The tests are fast considering the fact that they're
Appium tests. I've seen tests reliably pass or fail when they're supposed to, with next to zero issues on the BrowserStack side of things. Tests launch only seconds after I kick off them off from my CLI.
Read full review No issues with speed and performance
Read full review Support Rating I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
Read full review DQM support teams are responsive and knowledgeable, and will spend time working directly with client and agency teams to ensure the best outcomes are achieved. I can't fault the level of input and engagement from Crownpeak support teams across the board.
Read full review In-Person Training Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.
Read full review Online Training It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.
Read full review Product is straight-forward but the training was helpful and beneficial
Read full review Implementation Rating It was new learning for me, till the time I was not aware of such tools are available for manual CBT testing and for automation integration caue I was using some VM for testing, it has increase my knowledge and skill set. It was a fun while implementation and I enjoyed it.
Read full review The initial process is not clear but after the first cookie banner all others are faster to implement.
Read full review Alternatives Considered BrowserStack's library of devices and browsers is way bigger than
Chrome DevTools . Additionally, I find that BrowserStack is more accurate than
Chrome DevTools in regards to how pages render on the various devices I need to test on. Overall, BrowserStack is far better than
Chrome DevTools .
Read full review One of the most similar solutions to Crownpeak is the
Yext tool because it has a good set of functions that can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.
Read full review Contract Terms and Pricing Model Not sure about all this billing details, I am not part of that discussion.
Read full review Scalability It provides us with the latest technology in the market, which enable us to make sure that the software we create is accessible on them.
Read full review haven't had issues accessing when needed.
Read full review Professional Services Not used
Read full review Return on Investment Saves a lot of money, by providing several devices at our disposal It gives you devices like, mobile phones, tabs and desktops of various Operating Systems Only Challenge is it might consume more time for development, but testing should be fast and easy Read full review When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda. Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility. The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve. Read full review ScreenShots Crownpeak Digital Accessibility and Quality Screenshots