What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
257 Ratings
109 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

LogMeIn Rescue

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
257 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue for troubleshooting issues on a user's computer is leaps ahead of using a general communication tool such as Microsoft Teams or Zoom. Those two tools suppress viewing and access to some areas that cause required interaction on [the] user's part - most users prefer as much to be done without their action.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.6
LogMeIn Rescue
8.5
Screen sharing
Chrome Remote Desktop
9.2
LogMeIn Rescue
9.1
File transfer
Chrome Remote Desktop
7.8
LogMeIn Rescue
8.4
Instant message
Chrome Remote Desktop
8.6
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
Chrome Remote Desktop
9.0
LogMeIn Rescue
9.2
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.8
LogMeIn Rescue
8.8
Over-the-Internet remote session
Chrome Remote Desktop
8.8
LogMeIn Rescue
8.9
Initiate remote control from mobile
Chrome Remote Desktop
8.8
LogMeIn Rescue
7.5
Remote management of servers & workstations
Chrome Remote Desktop
7.3
LogMeIn Rescue
9.2
Remote Active Directory® management
Chrome Remote Desktop
9.3
LogMeIn Rescue
9.1
Centralized management dashboard
Chrome Remote Desktop
8.1
LogMeIn Rescue
7.8
Session record
Chrome Remote Desktop
8.5
LogMeIn Rescue
8.5
Annotations
Chrome Remote Desktop
8.4
LogMeIn Rescue
8.5
Monitoring and Alerts
Chrome Remote Desktop
9.2
LogMeIn Rescue
5.9
Multi-platform remote control
Chrome Remote Desktop
8.8
LogMeIn Rescue
9.1

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

LogMeIn Rescue

  • I like how the software allows me to restart the pc and maintain access of the device.
  • I like the ability to copy files to the device I am connected to without trouble.
  • I like the ability to connect and see the issue first hand that hte customer is seeing.
Matt Ebert | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

LogMeIn Rescue

  • Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
  • No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
  • Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 15 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.3
Based on 16 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Reliability and Availability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
Anonymous | TrustRadius Reviewer

Performance

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
Anonymous | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.0
Based on 10 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 6.9
Based on 38 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
Again I wasn't included in the implementation
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

LogMeIn Rescue

Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.
Anonymous | TrustRadius Reviewer

Scalability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
Anonymous | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

LogMeIn Rescue

  • It is a good product but the price is high.
  • It has managed to give us a good ROI do to the driving time it has cut out.
  • It allows me to be in the office more and on the road less and still make a good return.
Chip Berg | TrustRadius Reviewer

Screenshots

Chrome Remote Desktop

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.4
LogMeIn Rescue
8.3

Likelihood to Renew

Chrome Remote Desktop
7.0
LogMeIn Rescue
9.1

Usability

Chrome Remote Desktop
9.9
LogMeIn Rescue
8.3

Reliability and Availability

Chrome Remote Desktop
LogMeIn Rescue
9.1

Performance

Chrome Remote Desktop
LogMeIn Rescue
9.1

Support Rating

Chrome Remote Desktop
5.0
LogMeIn Rescue
6.9

Implementation Rating

Chrome Remote Desktop
10.0
LogMeIn Rescue
6.4

Scalability

Chrome Remote Desktop
LogMeIn Rescue
9.1

Add comparison