What users are saying about
47 Ratings
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Top Rated
280 Ratings
47 Ratings
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Score 8.6 out of 100

Groove

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Top Rated
280 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
Anonymous | TrustRadius Reviewer

Groove

Groove is especially well suited for communicating value added services, products, education, content, etc. with both existing clients as well as sales targets and prospects. Groove is excellent for personalized mass communication for sales development and lead generation. Groove eliminates redundant activity like retyping the same information or copying and pasting it into different programs. Groove is great for scheduling meetings with clients and prospects and it syncs immediately with everyone's google calendar, which eliminates back and forth email negotiation or phone calls with everyone's busy schedules. As great as Groove (and all tech) is, there is still no substitution for picking up the phone or sending a hand-written thank you note ;)
Matthew Burke | TrustRadius Reviewer

Pros

Cirrus Insight

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
Anonymous | TrustRadius Reviewer

Groove

  • Groove offers A/B testing which is helps in identifying what emails and/or subject lines work best.
  • Groove connects with Salesforce for quick and easy prospecting.
  • The Groove scheduling link is especially helpful and easy to use. 95%+ of my calls and demos are scheduled through the link.
Sarah Buzzelli | TrustRadius Reviewer

Cons

Cirrus Insight

  • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
  • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
  • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
Kelsie Hamilton | TrustRadius Reviewer

Groove

  • I can't add people to Groove then push to Salesforce. Prospects must be in Salesforce then added into Groove. Pushing prospects from Groove to Salesforce could help save on time. But it's a minor inconvenience for the value I get out of the platform.
  • A small issue I've noticed is that I have gotten in touch with prospects, marked it as such in Groove, but then the prospect has moved ahead in the Groove Flow when I don't want that prospect to continue anymore.
  • I think the addition of a visual timeline of activity with an account or prospect would be helpful. For example, clicking on an account and within a "summary" view of the account, a timeline exists of the date when you created the account, added people, had contact with a prospect, etc. having an overall timeline like this could easily show activity, length of the sales cycle.
Stuart McMurran | TrustRadius Reviewer

Likelihood to Renew

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella | TrustRadius Reviewer

Groove

Groove 9.1
Based on 3 answers
Groove does everything that we need it to do at a fraction of the cost of competitors. Their customer support team is top-notch and we always get our questions answered in a timely manner. We have had nothing but success working with Groove
Greg Larsen | TrustRadius Reviewer

Usability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella | TrustRadius Reviewer

Groove

Groove 8.6
Based on 22 answers
I believe Groove is suitable for almost any company dealing with heavy outreach to prospects/clients or more specifically sales. It easily doubles your efforts and again takes these manual processes which you do everyday and in turn automates them while maintaining the accuracy and assurance you require. It's difficult to imagine a company that would not benefit from Groove.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella | TrustRadius Reviewer

Groove

No score
No answers yet
No answers on this topic

Performance

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella | TrustRadius Reviewer

Groove

No score
No answers yet
No answers on this topic

Support Rating

Cirrus Insight

No score
No answers yet
No answers on this topic

Groove

Groove 8.7
Based on 139 answers
Our Groove representative has been very attentive the the needs of our sales teams. They are always available to provide training for new employees and refreshers for members of the team who have been slow to adopt. The online support is also very good, I have had several questions answered quickly using the online support chat function.
Brian Shellhorn | TrustRadius Reviewer

Implementation Rating

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella | TrustRadius Reviewer

Groove

No score
No answers yet
No answers on this topic

Alternatives Considered

Cirrus Insight

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
Blake Cohen | TrustRadius Reviewer

Groove

Although I wasn't the decision maker, I have found that Groove's data tracking is slightly more user friendly than Yesware. Additionally, Groove has made themselves fully available for any trouble shooting or tech issues which is such a value add to someone who can be a bit technically challenged.
Phillip Gray Clark | TrustRadius Reviewer

Return on Investment

Cirrus Insight

  • Customer data is paramount and Cirrus Insight supports optimal data integrity.
  • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
  • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
Jason Miller | TrustRadius Reviewer

Groove

  • While I don't have specific figures to share, there is a strong positive ROI case with the increased effectiveness Groove gives our sales force.
  • Sales reps on the front lines are able to significantly increase the quantity of their outbound efforts in addition to improved quality of target accounts and contacts.
Will Bogan | TrustRadius Reviewer

Screenshots

Pricing Details

Cirrus Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500*

* per installation

Cirrus Insight Editions & Modules

Edition
Starter$271
Closer$451
Rainmaker$721
  1. per user/month
Additional Pricing Details
Pricing based on annual billing.

Groove

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Groove Editions & Modules

Additional Pricing Details

Add comparison