What users are saying about
50 Ratings
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Top Rated
655 Ratings
50 Ratings
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Score 7.1 out of 100

Groove

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Top Rated
655 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • Cirrus Insight is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Implementation Rating

Likelihood to Recommend

10.0

Cirrus Insight

100%
22 Ratings
8.9

Groove

89%
483 Ratings

Likelihood to Renew

9.1

Cirrus Insight

91%
1 Rating
8.7

Groove

87%
21 Ratings

Usability

9.1

Cirrus Insight

91%
1 Rating
8.8

Groove

88%
316 Ratings

Availability

9.1

Cirrus Insight

91%
2 Ratings
8.2

Groove

82%
2 Ratings

Performance

9.1

Cirrus Insight

91%
2 Ratings
8.6

Groove

86%
2 Ratings

Support Rating

Cirrus Insight

N/A
0 Ratings
8.8

Groove

88%
145 Ratings

In-Person Training

Cirrus Insight

N/A
0 Ratings
8.2

Groove

82%
1 Rating

Online Training

Cirrus Insight

N/A
0 Ratings
8.6

Groove

86%
2 Ratings

Implementation Rating

9.1

Cirrus Insight

91%
2 Ratings
8.2

Groove

82%
6 Ratings

Product Scalability

Cirrus Insight

N/A
0 Ratings
8.2

Groove

82%
2 Ratings

Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
Anonymous | TrustRadius Reviewer

Groove

Groove is very well-suited to organize your sales process and outreach steps strategically. It helps you get to the goal of setting a meeting with a client, prospect, or COI by providing email templates, talk tracks, and timing for when to do each touchpoint. It is also great to know when your target opened your email and their engagement with it so that you know when it is appropriate to follow up again.
Anonymous | TrustRadius Reviewer

Pros

Cirrus Insight

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
Anonymous | TrustRadius Reviewer

Groove

  • Logs emails and phone calls with my CRM; the sidebar can help me easily see any recent activity with clients
  • Sends out reminders for next steps in a Groove flow or emails that have not been followed up with; I get a daily reminder from Groove about all my flows in action, how emails were sent out and opened, and what next steps are actionable
Anonymous | TrustRadius Reviewer

Cons

Cirrus Insight

  • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
  • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
  • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
Kelsie Hamilton | TrustRadius Reviewer

Groove

  • Move people in the same flow, to a different step.
  • You should be able to log a call using the sidebar of Groove if you're in Gmail for example.
  • When you add "Track activity" when sending emails, sent emails are more likely to land in spam.
Valerie Kranabetter | TrustRadius Reviewer

Pricing Details

Cirrus Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500

Starting Price

$15 per month

Cirrus Insight Editions & Modules

Edition
Starter$271
Closer$451
Rainmaker$721
  1. per user/month
Additional Pricing Details
Pricing based on annual billing.

Groove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Groove Editions & Modules

Additional Pricing Details

Likelihood to Renew

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella | TrustRadius Reviewer

Groove

Groove 8.7
Based on 21 answers
Groove is integral to our process and we're glad the price is affordable. The only way we would replace Groove is if the price went up or our C-suite decides to want a took that goes beyond Sales Enablement and Sales Automation
Maryo Compère | TrustRadius Reviewer

Usability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella | TrustRadius Reviewer

Groove

Groove 8.8
Based on 316 answers
Because it is a great tool for work. It makes my workday much easier. Allow us to speed the lead and follow a cadence in order. Tells us the tasks that I have to work on every day. It is also very easy to use. Before I started using Groove many leads used to fall through the cracks and are left behind. Once I started using it, it helped me solve this issue.
Jackson Jaccine | TrustRadius Reviewer

Reliability and Availability

Cirrus Insight

Cirrus Insight 9.1
Based on 2 answers
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella | TrustRadius Reviewer

Groove

Groove 8.2
Based on 2 answers
Our organization has not experienced any availability issues with Groove
Matt D'Onofrio | TrustRadius Reviewer

Performance

Cirrus Insight

Cirrus Insight 9.1
Based on 2 answers
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella | TrustRadius Reviewer

Groove

Groove 8.6
Based on 2 answers
Groove is performing well and quickly so far no issues with that.
Anonymous | TrustRadius Reviewer

Support Rating

Cirrus Insight

No score
No answers yet
No answers on this topic

Groove

Groove 8.8
Based on 145 answers
My company has a team dedicated to supporting our implementation of operative tools and business systems such as Groove. For this reason, I feel that we have ample support for Groove, although I have not personally contacted Groove for any support issues.
David Gonzalez | TrustRadius Reviewer

Online Training

Cirrus Insight

No score
No answers yet
No answers on this topic

Groove

Groove 8.6
Based on 2 answers
The training was greatly done, first with our sales rep of reference and afterward with other team members. Different sessions were provided to have everyone working at the same pace.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cirrus Insight

Cirrus Insight 9.1
Based on 2 answers
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella | TrustRadius Reviewer

Groove

Groove 8.2
Based on 6 answers
At Nearpod, I have been impressed with the internal expertise and support around Groove as a key tool for the Sales and Customer Success business systems and operations.
David Gonzalez | TrustRadius Reviewer

Alternatives Considered

Cirrus Insight

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
Blake Cohen | TrustRadius Reviewer

Groove

The emails by Groove go directly to the administrator inbox. They look much more at their email than their LinkedIn account. I strongly think that using Groove is much more fluid than using LinkedIn Sales Navigator for email. Groove fits better in my sales processes than the other products my company provides for me.
Gabriela Mello | TrustRadius Reviewer

Scalability

Cirrus Insight

No score
No answers yet
No answers on this topic

Groove

Groove 8.2
Based on 2 answers
We have implemented this in the Sales and Account management team, so far so good. I am not sure if we will expand it to other teams and how that would be. But I would see a good fit for finance teams too.
Anonymous | TrustRadius Reviewer

Return on Investment

Cirrus Insight

  • Customer data is paramount and Cirrus Insight supports optimal data integrity.
  • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
  • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
Jason Miller | TrustRadius Reviewer

Groove

  • I love that I have the ability to go straight into another CRM from the home screen.
  • It is a time-saver, I can see who I called prior.
  • It saves money by allowing me to call up to 100 calls per day without manually doing it.
Tammy West | TrustRadius Reviewer

Screenshots

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