What users are saying about
82 Ratings
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Score 8.4 out of 100
Top Rated
89 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Cisco Webex Calling

Cisco Webex Calling is a solid video conference calling tool. It's great for corporate use, especially internal use. I don't recommend it as much when including participants outside of your organization. In large meetings, it has issues keeping up if many people have their video on (however, this might be due to internet limitations and not actually Webex).
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Well suited for small businesses as well as large businesses even ones with multiple locations. Jive is easy to set up and maintain. Not easy to find a phone number to speak with someone in person. I would highly recommend Go To Connect to all my business colleagues.
Susan M Callan | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Calling
8.7
GoToConnect (formerly Jive)
8.1
Hosted PBX
Cisco Webex Calling
8.5
GoToConnect (formerly Jive)
8.3
Multi-level Interactive Voice Response (IVR)
Cisco Webex Calling
8.4
GoToConnect (formerly Jive)
9.0
User templates
Cisco Webex Calling
8.6
GoToConnect (formerly Jive)
7.5
Call reports
Cisco Webex Calling
8.9
GoToConnect (formerly Jive)
7.4
Directory of employee names
Cisco Webex Calling
8.9
GoToConnect (formerly Jive)
8.5

Call Management

Cisco Webex Calling
8.6
GoToConnect (formerly Jive)
8.7
Answering rules
Cisco Webex Calling
8.6
GoToConnect (formerly Jive)
9.1
Call recording
Cisco Webex Calling
9.1
GoToConnect (formerly Jive)
8.3
Call park
Cisco Webex Calling
8.1
GoToConnect (formerly Jive)
8.8
Call screening
Cisco Webex Calling
8.4
GoToConnect (formerly Jive)
9.0
Message alerts
Cisco Webex Calling
8.6
GoToConnect (formerly Jive)
8.5

VoIP system collaboration

Cisco Webex Calling
8.9
GoToConnect (formerly Jive)
8.2
Video conferencing
Cisco Webex Calling
8.8
GoToConnect (formerly Jive)
8.8
Audio conferencing
Cisco Webex Calling
8.9
GoToConnect (formerly Jive)
8.6
Video screen sharing
Cisco Webex Calling
9.1
GoToConnect (formerly Jive)
8.9
Instant messaging
Cisco Webex Calling
8.7
GoToConnect (formerly Jive)
6.3

Mobile apps

Cisco Webex Calling
8.5
GoToConnect (formerly Jive)
6.4
Mobile app for iOS
Cisco Webex Calling
8.5
GoToConnect (formerly Jive)
6.6
Mobile app for Android
Cisco Webex Calling
8.4
GoToConnect (formerly Jive)
6.1

Pros

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • The Jive app in the Apps Market is very poor quality.
  • Inability to sync messages between Jive app and GoToConnect
  • GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
  • The inability of Jive to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
  • Text messages not successfully being sent.
  • Unresponsive/delayed response from dial pad within the GoToConnect application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Calling

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.2
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.4
Based on 43 answers
With all of the features that GoToConnect has to offer, the system is set up to learn them very quickly. To me the system looks the way you would expect a traditional desk phone to appear on a computer. You can see your screen and each menu item on the side would be line a button to access different features. Very user friendly.
Shanna Kostopulos | TrustRadius Reviewer

Support Rating

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.6
Based on 84 answers
We LOVE Jive support. Not only does it have great online documentation, but the staff at the call center are terrific. They are extremely knowledgeable and will stay with you until your problem is resolved. AND, even after the problem is resolved, the customer service department follows up to see if everything is okay and makes sure that the problem STAYS resolved.
Deborah Shapiro | TrustRadius Reviewer

Implementation Rating

Cisco Webex Calling

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 3 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Calling

For our needs these were both non-starters. I'm sure these products may have some of the same if not all the same features but what they are missing is the Webex Meeting integrations. Since we do not use Zoom, RingCentral was a no go. 8x8 did not fit into our overall technology path so it was not selected
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Some of our offices had dedicated, on-premise Avaya PBX before we moved to Jive. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on Jive. I would never go back to a traditional phone system after I've experienced what being on cloud-hosted VoIP is like.
Jeff Nickles | TrustRadius Reviewer

Return on Investment

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Jive allows our org to adapt easily to growth with its ease of use in the system it offers for call routing setup.
  • Jive has allowed us easy control in making marketing messages available to our clients via our hold music.
  • We have experienced a surge of productivity saved a lot of much needed capital because of our ability to right size our communication departments and route call efficiently.
Mike Madsen | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Calling Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Webex Calling
8.7
GoToConnect (formerly Jive)
8.9

Likelihood to Renew

Cisco Webex Calling
GoToConnect (formerly Jive)
9.2

Usability

Cisco Webex Calling
8.2
GoToConnect (formerly Jive)
8.4

Support Rating

Cisco Webex Calling
7.6
GoToConnect (formerly Jive)
8.6

Implementation Rating

Cisco Webex Calling
GoToConnect (formerly Jive)
9.1

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