TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ContactOffice

    Score4 out of 10
    Mid-Size Companies (51-1,000 employees)
    ContactOffice is a private label cloud collaboration suite including messaging, collaboration and mobility technologies. It is a suite of web applications (Mail, Docs, Calendar, Contacts) that are accessible anytime, anywhere and from any device.N/A

    Discord

    Score8.3 out of 10
    N/ADiscord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

    $4.99

    per month

    Google Chat

    Score7.9 out of 10
    N/AGoogle Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A
    Pricing
    ContactOfficeDiscordGoogle Chat
    Editions & Modules
    No answers on this topic
    Discord Nitro
    $0
    Discord Nitro Classic
    $0
    No answers on this topic
    Offerings
    Pricing Offerings
    ContactOfficeDiscordGoogle Chat
    Free Trial
    YesNoNo
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    ContactOfficeDiscordGoogle Chat
    Considered Multiple Products
    ContactOffice
    No answer on this topic
    Discord
    Chose Discord
    The subdivisions through voice and text channels that can be elevated in Discord facilitate the organization of the company. Discord planned that the information not lost in the middle of the conversations, we managed to organize for the projects. Permission levels also help …
    Incentivized
    Google
    Chose Google Chat
    Slack is actually expensive for larger teams, and their free plan has limitations on message history and file storage so that is the we moved to Google Chat.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    30 Answers
    92%
    Would buy again
    24 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    31 Answers
    100%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    30 Answers
    92%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    24 Answers
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    27 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    ContactOfficeDiscordGoogle Chat
    Project Management
    Comparison of Project Management features of ContactOffice and Discord and Google Chat
    Feature
    ContactOffice
    7.8
    3 Ratings
    1% above category average
    Discord
    4.4
    32 Ratings
    55% below category average
    Google Chat
    8.3
    26 Ratings
    7% above category average
    Task Management8.73 Ratings1.710 Ratings8.014 Ratings
    Gantt Charts7.13 Ratings1.83 Ratings8.29 Ratings
    Scheduling8.13 Ratings4.89 Ratings8.616 Ratings
    Workflow Automation7.12 Ratings4.510 Ratings7.412 Ratings
    Mobile Access7.33 Ratings8.330 Ratings9.225 Ratings
    Search7.12 Ratings7.727 Ratings9.123 Ratings
    Visual planning tools9.01 Ratings1.76 Ratings7.713 Ratings
    Communication
    Comparison of Communication features of ContactOffice and Discord and Google Chat
    Feature
    ContactOffice
    7.9
    3 Ratings
    1% below category average
    Discord
    7.0
    32 Ratings
    13% below category average
    Google Chat
    8.9
    26 Ratings
    11% above category average
    Chat8.73 Ratings9.432 Ratings9.826 Ratings
    Notifications8.73 Ratings7.331 Ratings9.126 Ratings
    Discussions9.02 Ratings8.732 Ratings8.824 Ratings
    Surveys8.62 Ratings7.422 Ratings9.417 Ratings
    Internal knowledgebase8.02 Ratings5.517 Ratings8.915 Ratings
    Integrates with GoToMeeting7.01 Ratings10.02 Ratings8.07 Ratings
    Integrates with Gmail and Google Hangouts6.01 Ratings4.01 Ratings8.215 Ratings
    Integrates with Outlook7.01 Ratings4.01 Ratings9.06 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of ContactOffice and Discord and Google Chat
    Feature
    ContactOffice
    7.9
    3 Ratings
    2% below category average
    Discord
    7.0
    31 Ratings
    14% below category average
    Google Chat
    8.6
    26 Ratings
    7% above category average
    Versioning7.82 Ratings5.013 Ratings8.817 Ratings
    Video files7.42 Ratings6.529 Ratings7.623 Ratings
    Audio files8.13 Ratings6.829 Ratings7.922 Ratings
    Document collaboration9.03 Ratings6.116 Ratings8.021 Ratings
    Access control8.12 Ratings8.019 Ratings9.318 Ratings
    Advanced security features7.01 Ratings5.713 Ratings9.319 Ratings
    Integrates with Google Drive7.92 Ratings10.01 Ratings8.115 Ratings
    Device sync00 Ratings8.121 Ratings9.624 Ratings
    Best Alternatives
    ContactOfficeDiscordGoogle Chat
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    ContactOfficeDiscordGoogle Chat
    Likelihood to Recommend
    7.3
    (3 ratings)
    8.2
    (32 ratings)
    9.2
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (11 ratings)
    8.9
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    9.2
    (3 ratings)
    7.3
    (3 ratings)
    User Testimonials
    ContactOfficeDiscordGoogle Chat
    Likelihood to Recommend
    ContactOffice
    1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more. 2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications. 4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
    Incentivized
    Read full review
    Discord
    Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
    Incentivized
    Read full review
    Google
    It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.
    Incentivized
    Read full review
    Pros
    ContactOffice
    • Can use it from anywhere, can access your documents, emails and others.
    • Can message your group and arrange meetings, and it will notify you.
    • Can manage tasks.
    • Fairly good customer support
    Incentivized
    Read full review
    Discord
    • One to many Communications to ensure that we can quickly get messages out when we have to.
    • Quick polling of questions and issues
    • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
    Incentivized
    Read full review
    Google
    • When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
    • Scheduling a meeting with someone is very easy on Google Chat.
    • We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.
    Incentivized
    Read full review
    Cons
    ContactOffice
    • Data safety concerns
    Incentivized
    Read full review
    Discord
    • Better volume balancing between members on a call.
    • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
    • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
    Incentivized
    Read full review
    Google
    • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
    • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
    • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
    Incentivized
    Read full review
    Likelihood to Renew
    ContactOffice
    No answers on this topic
    Discord
    No answers on this topic
    Google
    The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
    Read full review
    Usability
    ContactOffice
    No answers on this topic
    Discord
    It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
    Incentivized
    Read full review
    Google
    As stated from the starting we found this application is well suited for a small audience and a group of people across the organization can be communicated easily with no additional hectic of doing any setup. When you have a Gmail account ready then you can easily access google chat and continue the communication. This tool is simple,secure and robust helping the global leading partner for their internal precise communication and handling the tasks in a great way
    Incentivized
    Read full review
    Support Rating
    ContactOffice
    No answers on this topic
    Discord
    There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
    Incentivized
    Read full review
    Google
    I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
    Incentivized
    Read full review
    Alternatives Considered
    ContactOffice
    ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
    Incentivized
    Read full review
    Discord
    I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
    Incentivized
    Read full review
    Google
    Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, making the group less crowded. They are catching up.
    Incentivized
    Read full review
    Return on Investment
    ContactOffice
    • Can get documents from anywhere if you forgot your files.
    • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
    Incentivized
    Read full review
    Discord
    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Incentivized
    Read full review
    Google
    • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
    • I hope we can make it on our own choice of colors to heightened workers vibe
    • It is connected to your email
    Incentivized
    Read full review
    ScreenShots

    ContactOffice Screenshots

    Screenshot of Easily manage your data in your virtual office