What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 4 reviews and ratings
Google Chat
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 103 reviews and ratings
Feature Set Ratings
- Google Chat ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Project Management

7.8
ContactOffice
78%
8.8
Google Chat
88%
Google Chat ranks higher in 6/7 features
Google Chat ranks higher in 6/7 features
Task Management

8.7
87%
3 Ratings
8.7
87%
8 Ratings
Gantt Charts

7.1
71%
3 Ratings
8.8
88%
5 Ratings
Scheduling

8.1
81%
3 Ratings
8.7
87%
11 Ratings
Workflow Automation

7.1
71%
2 Ratings
8.3
83%
7 Ratings
Mobile Access

7.3
73%
3 Ratings
9.3
93%
16 Ratings
Search

7.1
71%
2 Ratings
9.0
90%
14 Ratings
Visual planning tools

9.0
90%
1 Rating
8.6
86%
7 Ratings
Communication

7.9
ContactOffice
79%
9.1
Google Chat
91%
Google Chat ranks higher in 7/8 features
Google Chat ranks higher in 7/8 features
Chat

8.7
87%
3 Ratings
9.3
93%
17 Ratings
Notifications

8.7
87%
3 Ratings
8.9
89%
17 Ratings
Discussions

9.0
90%
2 Ratings
8.3
83%
15 Ratings
Surveys

8.6
86%
2 Ratings
8.6
86%
10 Ratings
Internal knowledgebase

8.0
80%
2 Ratings
9.3
93%
8 Ratings
Integrates with GoToMeeting

7.0
70%
1 Rating
9.4
94%
7 Ratings
Integrates with Gmail and Google Hangouts

6.0
60%
1 Rating
9.8
98%
15 Ratings
Integrates with Outlook

7.0
70%
1 Rating
9.0
90%
6 Ratings
File Sharing & Management

7.9
ContactOffice
79%
8.5
Google Chat
85%
Google Chat ranks higher in 6/8 features
Google Chat ranks higher in 6/8 features
Versioning

7.8
78%
2 Ratings
8.4
84%
11 Ratings
Video files

7.4
74%
2 Ratings
7.6
76%
14 Ratings
Audio files

8.1
81%
3 Ratings
8.0
80%
13 Ratings
Document collaboration

9.0
90%
3 Ratings
8.7
87%
14 Ratings
Access control

8.1
81%
2 Ratings
8.5
85%
11 Ratings
Advanced security features

7.0
70%
1 Rating
8.0
80%
12 Ratings
Integrates with Google Drive

7.9
79%
2 Ratings
9.2
92%
15 Ratings
Device sync

N/A
0 Ratings
9.1
91%
15 Ratings
Attribute Ratings
- Google Chat is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.3
ContactOffice
73%
3 Ratings
8.7
Google Chat
87%
17 Ratings
Likelihood to Renew

ContactOffice
N/A
0 Ratings
10.0
Google Chat
100%
1 Rating
Usability

ContactOffice
N/A
0 Ratings
8.0
Google Chat
80%
2 Ratings
Support Rating

ContactOffice
N/A
0 Ratings
7.2
Google Chat
72%
3 Ratings
Likelihood to Recommend
ContactOffice
1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.

Verified User
Engineer in Information Technology
Internet Company, 11-50 employeesGoogle Chat
Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Division Manager
Heartland Payment SystemsFinancial Services, 5001-10,000 employees
Pros
ContactOffice
- Can use it from anywhere, can access your documents, emails and others.
- Can message your group and arrange meetings, and it will notify you.
- Can manage tasks.
- Fairly good customer support

Verified User
Engineer in Engineering
Construction Company, 10,001+ employeesGoogle Chat
- Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
- You can download and upload image file that can be use for business process and more.
- Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.

Verified User
Advisor in Customer Service
Consumer Services Company, 10,001+ employeesCons
ContactOffice
- Data safety concerns
UI Designer
ANS CommerceInternet, 51-200 employees
Google Chat
- I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
- Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
- Some people have trouble getting their notifications before midnight, somehow?
- Prior to downloading the app, group messages didn't come up for me on my computer.

Verified User
Team Lead in Other
Non-profit Organization Management Company, 11-50 employeesPricing Details
ContactOffice
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Google Chat
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
ContactOffice
No score
No answers yet
No answers on this topic
Google Chat
Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Support Rating
ContactOffice
No score
No answers yet
No answers on this topic
Google Chat
Google Chat 7.2
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Alternatives Considered
ContactOffice
ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.

Verified User
Engineer in Information Technology
Internet Company, 11-50 employeesGoogle Chat
Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.

Verified User
C-Level Executive in Customer Service
Hospital & Health Care Company, 51-200 employeesReturn on Investment
ContactOffice
- Can get documents from anywhere if you forgot your files.
- Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.

Verified User
Engineer in Engineering
Construction Company, 10,001+ employeesGoogle Chat
- In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
- I hope we can make it on our own choice of colors to heightened workers vibe
- It is connected to your email
Agent
Sykes AsiaTelecommunications, 10,001+ employees