Likelihood to Recommend CrowdCompass was the best part of
Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using
Cvent Event Management for an in-person event. I know
Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the
Cvent family of tools, I would probably say CrowdCompass is unnecessary.
Read full review The OneCause auction platform works well for events of seemingly varying sizes (we are a mid-sized organization, but it seems to scale well). You can run a variety of things within the platform (live auction, silent auction, fund appeal, raffle, etc.), but one should be aware that there are limits to the software and we were forced to worked around these limitations.
Read full review Pros Provides attendees with their personalized schedules at their fingertips. Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges. Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices. Read full review Easy online bidding process for our participants (especially using the older software). Detailed tracking and organization for our auction staff to manage everything in one place. Excellent and proactive customer service in the months leading up to the event and in-person at the event itself. Read full review Cons Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone. Emails (invites, etc.) often go to junk. Read full review Options to personalize the text descriptions used in the registration process. Some of the wording is confusing and there's no option to edit those text boxes. The set-up for the silent auction options is not exactly the easiest to follow for new users. Having some concrete examples or use cases to consult when first setting up would be helpful. It would be great to have a "check for errors" functionality when you're going through the auction set-up. For example, for some reason when our live auction was set up, two items didn't have "Apply Sales Tax" checked and so they got erroneously listed without the sales tax. Given that ALL the other items had sales tax applied, it seems like it should be easy to have something run in the background that flags potential errors for review. Read full review Likelihood to Renew We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.
Read full review It is ultimately not my call, and we are switching Donor CRMs/fundraising platforms so not sure what that will mean for OneCause.
Read full review Usability It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events. Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
Read full review I give it this rating because when I first started using OneCause, I was concerned it might be complicated and I could make mistakes that would negatively impact our organization. OneCause's usability has made me feel confident and stress-free in every event we use it for because it is easy to use.
Read full review Reliability and Availability Have not had any issues with availability
Read full review Support staff is there to help out and it is nice knowing there are available on event day as well
Read full review Performance Have had no issues
Read full review This feature is amazing. Nice to have reports immediately when the event (auction) is over
Read full review Support Rating Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.
Read full review They have a fantastic tech support team who typically responds to your questions and concerns within minutes. They are available for emails, phone calls, and have also created videos that walked me through my problems. When you initially get started with their peer2peer platform, they provide you with a consultant whose job is to walk you through setting up your first campaign. You al so receive a specific to you Customer Success Manager who is there for any and all questions and will help you until you find the answers needed!
Read full review In-Person Training Very thorough and made sure I understood the process. Staff were very patient as well listening to my questions and understanding certain procedures. As an older person, I can be scared of technology, but this process was very easy to understand and I feel very confident using it.
Read full review Online Training Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available
Read full review Very thorough and nice to have a refresher when needed. Nice to see when I haven't used in a little while and refresh my mind how to update.
Read full review Implementation Rating Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
Read full review I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
Read full review Alternatives Considered Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
Read full review We had used
GiveSmart in the past and had issues with connectivity during our event, when our contract was up we decided to investigate other platforms, we looked at more than just those 3, but can't recall the others.
Givebutter - I absolutely LOVE
Givebutter , so simple to use, but it does not offer an auction component and we didn't want to have 2 different systems to use.
Classy - this platform seemed nice but extremely pricy and we still had to do "add-ons". We could not afford it. We went with OneCause in the end because of the simplicity, and training provided and wanted to give the product a try over sticking with
GiveSmart . We are so happy to have made the switch.
Read full review Scalability works great no matter what type of program or how many people attending
Read full review The product has everything I need
Read full review Return on Investment Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do Positive - adoption rates have been so high we are looking into using the program for more and more events Read full review Once we joined OneCause for our event fundraising platform we never looked back. Each year we've experienced growth with not only the funds raised but also in the improvement of the event execution. We've learned a tremendous amount for in-person fundraising success through the OneCause team and that has led us to explore virtual and campaign options. The onsite event support has proven so valuable to our event success we have begun budgeting to have that same level of support at all our in-person events. The OneCause event team guides you well during the planning phase and then provides top-notch support and peace of mind the night/day of the event. Read full review ScreenShots