SolarWinds Dameware Remote Support (DRS) vs. NinjaOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Dameware Remote Support (DRS)
Score 8.1 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
NinjaOne
Score 9.1 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
Pricing
SolarWinds Dameware Remote Support (DRS)NinjaOne
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)NinjaOne
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)NinjaOne
Top Pros
Top Cons
Features
SolarWinds Dameware Remote Support (DRS)NinjaOne
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.5
65 Ratings
3% above category average
NinjaOne
-
Ratings
Screen sharing10.053 Ratings00 Ratings
File transfer10.050 Ratings00 Ratings
Instant message7.547 Ratings00 Ratings
Secure remote access with Smart Card authentication8.316 Ratings00 Ratings
Access to sleeping/powered-off computers9.035 Ratings00 Ratings
Over-the-Internet remote session8.048 Ratings00 Ratings
Initiate remote control from mobile9.025 Ratings00 Ratings
Remote management of servers & workstations9.258 Ratings00 Ratings
Remote Active Directory® management7.139 Ratings00 Ratings
Centralized management dashboard8.238 Ratings00 Ratings
Session record8.55 Ratings00 Ratings
Annotations7.94 Ratings00 Ratings
Monitoring and Alerts8.75 Ratings00 Ratings
Multi-platform remote control7.231 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
-
Ratings
NinjaOne
9.2
24 Ratings
23% above category average
Remote monitoring00 Ratings9.122 Ratings
Network device monitoring00 Ratings8.122 Ratings
Activity Monitoring00 Ratings9.18 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
-
Ratings
NinjaOne
8.7
24 Ratings
19% above category average
Patch Management00 Ratings9.023 Ratings
Policy-based automation00 Ratings9.324 Ratings
Best Alternatives
SolarWinds Dameware Remote Support (DRS)NinjaOne
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Barracuda RMM
Barracuda RMM
Score 8.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Atera
Atera
Score 8.8 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
SolarWinds Dameware Remote Support (DRS)NinjaOne
Likelihood to Recommend
8.6
(66 ratings)
9.3
(30 ratings)
Likelihood to Renew
9.0
(13 ratings)
-
(0 ratings)
Usability
9.0
(10 ratings)
8.0
(2 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.5
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(9 ratings)
9.1
(5 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.0
(8 ratings)
-
(0 ratings)
Configurability
9.5
(2 ratings)
-
(0 ratings)
Ease of integration
9.5
(2 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.5
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
SolarWinds Dameware Remote Support (DRS)NinjaOne
Likelihood to Recommend
SolarWinds
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
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NinjaOne
NinjaOne is a great solution for an all-in-one software suite that will accomplish many goals in a single pain of glass. It is very beneficial for small IT teams that need to automate and jobs as much as possible.
Patch management solution may not be the best if you have a large 3rd party software library.
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Pros
SolarWinds
  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
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NinjaOne
  • With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
  • Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
  • Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.
Read full review
Cons
SolarWinds
  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
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NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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Likelihood to Renew
SolarWinds
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
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NinjaOne
No answers on this topic
Usability
SolarWinds
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
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NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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Reliability and Availability
SolarWinds
Yes, always available.
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NinjaOne
No answers on this topic
Performance
SolarWinds
The application always seems responsive to me
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NinjaOne
No answers on this topic
Support Rating
SolarWinds
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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In-Person Training
SolarWinds
It was excellent
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NinjaOne
No answers on this topic
Online Training
SolarWinds
The videos were more than sufficient to learn the product
Read full review
NinjaOne
No answers on this topic
Implementation Rating
SolarWinds
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
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NinjaOne
No answers on this topic
Alternatives Considered
SolarWinds
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
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NinjaOne
Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've worked with in the past. Great account management. Great Product overall.
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Scalability
SolarWinds
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
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NinjaOne
No answers on this topic
Return on Investment
SolarWinds
  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
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NinjaOne
  • Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
  • Pos - Have deployed ticketing to end users for better tracking of issues
  • Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -
Read full review
ScreenShots

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring