Dayforce vs. Epicor HCM (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dayforce
Score 7.9 out of 10
Enterprise companies (1,001+ employees)
Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.N/A
Epicor HCM (discontinued)
Score 8.0 out of 10
N/A
Epicor HCM supplied human resource management system (HRMS) capabilities, but Epicor has stopped offering this functionality and company's HR applications are no longer available.N/A
Pricing
DayforceEpicor HCM (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DayforceEpicor HCM (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
DayforceEpicor HCM (discontinued)
Considered Both Products
Dayforce
Chose Dayforce
We selected it because it is great to have a single software that centralizes everything. Efficiency was increased from not having to go into different software and screens. This software allows our HR and Payroll department to works more closely.
Epicor HCM (discontinued)

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
DayforceEpicor HCM (discontinued)
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Dayforce
7.8
581 Ratings
0% below category average
Epicor HCM (discontinued)
10.0
9 Ratings
24% above category average
Employee demographic data8.1504 Ratings10.09 Ratings
Employment history8.4539 Ratings10.09 Ratings
Job profiles and administration7.9529 Ratings10.08 Ratings
Workflow for transfers, promotions, pay raises, etc.7.8531 Ratings10.09 Ratings
Organizational charting7.3482 Ratings10.05 Ratings
Organization and location management7.7527 Ratings10.08 Ratings
Compliance data (COBRA, OSHA, etc.)7.5351 Ratings10.04 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Dayforce
8.4
581 Ratings
5% above category average
Epicor HCM (discontinued)
10.0
7 Ratings
22% above category average
Pay calculation9.0567 Ratings10.04 Ratings
Support for external payroll vendors7.5283 Ratings10.07 Ratings
Off-cycle/On-Demand payment8.9131 Ratings10.01 Ratings
Benefit plan administration8.0456 Ratings10.07 Ratings
Direct deposit files9.0552 Ratings10.05 Ratings
Salary revision and increment management8.4436 Ratings10.06 Ratings
Reimbursement management8.1294 Ratings10.02 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Dayforce
7.9
527 Ratings
2% below category average
Epicor HCM (discontinued)
9.0
7 Ratings
11% above category average
Approval workflow8.3495 Ratings10.06 Ratings
Balance details7.7509 Ratings8.07 Ratings
Annual carry-forward and encashment7.9416 Ratings9.05 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Dayforce
8.0
593 Ratings
1% below category average
Epicor HCM (discontinued)
9.8
8 Ratings
19% above category average
View and generate pay and benefit information8.5564 Ratings9.07 Ratings
Update personal information8.7577 Ratings10.08 Ratings
View company policy documentation8.0397 Ratings10.06 Ratings
Employee recognition7.1206 Ratings10.02 Ratings
View job history8.0473 Ratings10.06 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Dayforce
7.4
97 Ratings
5% below category average
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
Tracking of all physical assets7.497 Ratings10.04 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Dayforce
7.2
580 Ratings
5% below category average
Epicor HCM (discontinued)
7.0
9 Ratings
8% below category average
Report builder7.6571 Ratings8.09 Ratings
Pre-built reports7.7571 Ratings6.09 Ratings
Ability to combine HR data with external data6.3399 Ratings7.08 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Dayforce
7.8
373 Ratings
2% below category average
Epicor HCM (discontinued)
10.0
3 Ratings
23% above category average
New hire portal7.7363 Ratings10.03 Ratings
Manager tracking tools7.8319 Ratings10.03 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Dayforce
7.6
240 Ratings
7% below category average
Epicor HCM (discontinued)
10.0
4 Ratings
21% above category average
Corporate goal setting7.4201 Ratings10.03 Ratings
Individual goal setting7.8220 Ratings10.04 Ratings
Line-of sight-visibility7.5188 Ratings10.03 Ratings
Performance tracking7.8225 Ratings10.04 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Dayforce
7.7
264 Ratings
3% below category average
Epicor HCM (discontinued)
9.2
4 Ratings
15% above category average
Performance plans7.5245 Ratings10.04 Ratings
Performance improvement plans7.6210 Ratings10.03 Ratings
Review status tracking7.8247 Ratings10.04 Ratings
Review reminders7.8243 Ratings7.04 Ratings
Multiple review frequency8.0219 Ratings9.03 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Dayforce
6.8
119 Ratings
15% below category average
Epicor HCM (discontinued)
10.0
3 Ratings
24% above category average
Create succession plans/pools7.094 Ratings10.01 Ratings
Candidate ranking6.8102 Ratings10.03 Ratings
Candidate search6.5107 Ratings10.03 Ratings
Candidate development6.994 Ratings10.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Dayforce
7.3
286 Ratings
6% below category average
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
Job Requisition Management7.4270 Ratings10.04 Ratings
Company Website Posting7.4264 Ratings10.03 Ratings
Publish to Social Media7.5221 Ratings10.01 Ratings
Job Search Site Posting7.4253 Ratings10.02 Ratings
Duplicate Candidate Prevention6.6216 Ratings10.03 Ratings
Applicant Tracking7.3263 Ratings10.04 Ratings
Notifications and Alerts7.2257 Ratings10.04 Ratings
Best Alternatives
DayforceEpicor HCM (discontinued)
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.4 out of 10
Infor Human Resources
Infor Human Resources
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DayforceEpicor HCM (discontinued)
Likelihood to Recommend
8.0
(621 ratings)
9.0
(12 ratings)
Likelihood to Renew
8.7
(85 ratings)
10.0
(2 ratings)
Usability
6.3
(60 ratings)
7.0
(2 ratings)
Availability
10.0
(12 ratings)
9.0
(1 ratings)
Performance
5.0
(13 ratings)
9.0
(2 ratings)
Support Rating
7.7
(65 ratings)
1.0
(4 ratings)
In-Person Training
7.0
(11 ratings)
10.0
(1 ratings)
Online Training
7.4
(18 ratings)
-
(0 ratings)
Implementation Rating
6.6
(43 ratings)
7.1
(2 ratings)
Configurability
8.8
(13 ratings)
-
(0 ratings)
Ease of integration
8.0
(8 ratings)
-
(0 ratings)
Product Scalability
9.9
(14 ratings)
8.6
(3 ratings)
Vendor post-sale
8.9
(18 ratings)
10.0
(1 ratings)
Vendor pre-sale
9.9
(12 ratings)
10.0
(1 ratings)
User Testimonials
DayforceEpicor HCM (discontinued)
Likelihood to Recommend
Dayforce
Ceridian is well suited for transferring time data between systems to ensure employees are accurately compensated based on their time. Ceridian is not ideal when an employee has transferred to a different country. (As previously mentioned, we are required to create a new user record which with our setup requires the existing employee to be hired in the new location).
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Discontinued Products
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
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Pros
Dayforce
  • Reporting. It has an extensive report builder with stock reports, ad-hoc reports, and the ability to build your own custom reports.
  • Payroll. The continuous payroll engine makes processing complex payrolls much easier and faster.
  • Forms. The stock forms are a great jumping off point to start creating custom forms that work better for your processes and organization.
  • Documentation. Every module is well documented, and you're always bound to learn something if you read through them properly!
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Discontinued Products
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
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Cons
Dayforce
  • In payroll, there are sometimes issues with calculating pay when people’s rates change mid-pay period
  • Would love to see an option to assist with building SQL or XML statements in the future (maybe co-pilot AI?)
  • Would love an easy way to store pre-hire documents with candidates that syncs over to their HR profile when hired
Read full review
Discontinued Products
  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
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Likelihood to Renew
Dayforce
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
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Discontinued Products
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
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Usability
Dayforce
I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.
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Discontinued Products
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
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Reliability and Availability
Dayforce
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
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Discontinued Products
The product was always available.
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Performance
Dayforce
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
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Discontinued Products
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
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Support Rating
Dayforce
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
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Discontinued Products
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
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In-Person Training
Dayforce
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
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Discontinued Products
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
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Online Training
Dayforce
The online training is very good, there is a wide variety of topics offered and several dates and times. The instructors are very knowledgeable about the subjects they are teaching. There are so many ways to program Dayforce that just the basics seem to be covered in the class.
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Discontinued Products
No answers on this topic
Implementation Rating
Dayforce
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
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Discontinued Products
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
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Alternatives Considered
Dayforce
All of the info for Payroll, HR updates, employee updates, Time worked and PTO are in a single application, with a single login, updated in every screen or module in real time. There is no lag in data from screen to screen or from user to user, its almost instant.
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Discontinued Products
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
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Scalability
Dayforce
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
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Discontinued Products
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
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Return on Investment
Dayforce
  • Performance Reviews/Comp used to be handled via paper and tracking/reporting was a nightmare - having all of that in the system is so much more efficient and provides huge ROI
  • Our organization used to have big problems with hiring managers going rogue and hiring positions that aren't approved by Finance - we built an approval workflow in the system that triggers before any req is approved which has completely solved this problem
  • Dayforce Wallet has been a huge perk for our employees - it's heavily used and our crew love it
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Discontinued Products
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
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ScreenShots

Dayforce Screenshots

Screenshot of Dayforce Home ScreenScreenshot of Scheduling DashboardScreenshot of Compensation DashboardScreenshot of Succession Planning - Talent MatrixScreenshot of Payroll DashboardScreenshot of Dayforce Mobile - Recruiting