What users are saying about
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Top Rated
335 Ratings
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Top Rated
1025 Ratings

Dialpad Talk

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Top Rated
335 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Webex App

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Top Rated
1025 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Project Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.2

    Webex App

    82%
    Webex App ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.2
    82%
    201 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.7
    77%
    117 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    294 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    159 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    329 Ratings

    Search

    N/A
    0 Ratings
    8.1
    81%
    267 Ratings

    Visual planning tools

    N/A
    0 Ratings
    8.2
    82%
    181 Ratings

    Communication

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.4

    Webex App

    84%
    Webex App ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.0
    90%
    360 Ratings

    Notifications

    N/A
    0 Ratings
    8.7
    87%
    354 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    336 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    225 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.0
    80%
    206 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.3
    83%
    132 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.1
    81%
    162 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.7
    87%
    311 Ratings

    File Sharing & Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.3

    Webex App

    83%
    Webex App ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.0
    80%
    190 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    283 Ratings

    Audio files

    N/A
    0 Ratings
    8.5
    85%
    281 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.3
    83%
    272 Ratings

    Access control

    N/A
    0 Ratings
    8.4
    84%
    242 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.3
    83%
    252 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.4
    84%
    157 Ratings

    Device sync

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 1 area: Likelihood to Renew
    • Webex App is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.6

    Dialpad Talk

    86%
    216 Ratings
    8.7

    Webex App

    87%
    423 Ratings

    Likelihood to Renew

    7.4

    Dialpad Talk

    74%
    5 Ratings
    7.3

    Webex App

    73%
    10 Ratings

    Usability

    7.7

    Dialpad Talk

    77%
    20 Ratings
    8.8

    Webex App

    88%
    360 Ratings

    Availability

    Dialpad Talk

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Performance

    Dialpad Talk

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Support Rating

    6.4

    Dialpad Talk

    64%
    73 Ratings
    8.5

    Webex App

    85%
    398 Ratings

    In-Person Training

    Dialpad Talk

    N/A
    0 Ratings
    9.1

    Webex App

    91%
    2 Ratings

    Online Training

    Dialpad Talk

    N/A
    0 Ratings
    8.9

    Webex App

    89%
    3 Ratings

    Implementation Rating

    5.9

    Dialpad Talk

    59%
    2 Ratings
    9.0

    Webex App

    90%
    6 Ratings

    Configurability

    Dialpad Talk

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    2 Ratings

    Ease of integration

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Product Scalability

    Dialpad Talk

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Vendor post-sale

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Vendor pre-sale

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Likelihood to Recommend

    Dialpad

    The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
    Read full review

    Cisco

    In case of meetings with external vendors, we can restrict permissions to external participants. This is a radical and very useful feature that helps us manage our company privacy better. When organising training programmes for our interns, we download the attentiveness data from Webex at the end of the session, which helps us monitor the level of seriousness and meticulousness of our interns.
    Read full review

    Pros

    Dialpad

    • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
    • It keeps all of my voicemails & transcriptions in one place.
    • The desktop login allows me to access everything as well.
    Read full review

    Cisco

    • High-quality, high-impact communications in our workflow.
    • It's great for sharing large documents, it doesn't slow down our communications.
    • The dark mode is excellent, it has a good image and seamless integration features.
    • We can record meetings, which is perfect for backing up any information that may be overlooked.
    Read full review

    Cons

    Dialpad

    • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
    • Notify users of outages and let them know when outages are repairs
    • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
    Read full review

    Cisco

    • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
    • Having an option to create publically searchable spaces so that a community can be grown around Webex.
    • A Meraki app/bot to push notification to the Webex App.
    Read full review

    Pricing Details

    Dialpad Talk

    Starting Price

    $0

    Editions & Modules

    Dialpad Talk editions and modules pricing
    EditionModules
    Standard$20.001
    Pro$30.002
    EnterpriseContact sales team3

    Footnotes

    1. per user/per month
    2. per user/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Dialpad

    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Read full review

    Cisco

    Webex App is really easy to use, friendly interface and feature rich application. Besides that, there are some few bugs and instability to correct to give a 10 grade in my opinion. The application sometimes lost audio device configuration, specially when used with Microsoft Windows 11. It is somehow annoying behavior, not frequently but it forces you to restart Windows to get it back to normal condition.
    Read full review

    Usability

    Dialpad

    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Read full review

    Cisco

    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Read full review

    Reliability and Availability

    Dialpad

    No answers on this topic

    Cisco

    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Read full review

    Performance

    Dialpad

    No answers on this topic

    Cisco

    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Read full review

    Support Rating

    Dialpad

    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Read full review

    Cisco

    The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
    Read full review

    In-Person Training

    Dialpad

    No answers on this topic

    Cisco

    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review

    Online Training

    Dialpad

    No answers on this topic

    Cisco

    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Read full review

    Implementation Rating

    Dialpad

    Everything went as expected with no issues
    Read full review

    Cisco

    Implementation was quite smooth
    Read full review

    Alternatives Considered

    Dialpad

    While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
    Read full review

    Cisco

    I had to choose Webex App, my company uses it. It stacks up very poorly in the UI/UX department. The whole app is a mess. If it wasn’t a mess it would’ve taken over as the app of the pandemic. It needs a fundamental redesign. I hate using it.
    Read full review

    Scalability

    Dialpad

    No answers on this topic

    Cisco

    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Read full review

    Return on Investment

    Dialpad

    • Saves me time with a downloadable transcript for call documentation.
    • All calls are automatically recorded, which provides proof of what was said.
    • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
    Read full review

    Cisco

    • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
    • Many teachers have now good skills for online education due to Webex conferences.
    • Our students have good jobs and they manage to access Universities due to our Webex conferences.
    Read full review

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