TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discord

    Score8.3 out of 10
    N/ADiscord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

    $4.99

    per month

    Webex App

    Score8.6 out of 10
    N/AThe Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

    $0

    user/month

    Pricing
    DiscordWebex App
    Editions & Modules
    Discord Nitro
    $0
    Discord Nitro Classic
    $0
    Basic Plan
    $0.00
    user/month
    Meet Plan
    $13.50
    user/month
    Meet + Call Plan
    $25.00
    user/month
    Enterprise Plan
    Contact Sales
    Offerings
    Pricing Offerings
    DiscordWebex App
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    DiscordWebex App
    Considered Both Products
    Discord
    No answer on this topic
    Cisco
    Chose Webex App
    They are all good but when we have a great number of students Webex works better. Webex has an excellent visual interface, Discord does not. Webex is more interactive than the others. Zoom is limited by time to 40 minutes. Google Meet does not offer the option to record all …
    Incentivized
    Chose Webex App
    Webex App provides a great interface with either default dark mode or detected the machine settings. It offers a straight forward easy to use user interface and provides all important elements to have successful communications with other members and great integration with …
    Incentivized
    Chose Webex App
    Webex compete nicely with other communication tools but it only really shines when you use the whole cisco environment and start using all of its capabilities like chatbots notification planning and such.
    Incentivized
    Chose Webex App
    These programs (including Webex) all do just about the same thing, each with its own little quirks and features. I would not say Webex has any major advantages or disadvantages to the other platforms. Webex is very easy to set up both on desktop and mobile, and very easy to …
    Incentivized
    Chose Webex App
    Before figuring out about Webex [App], I was using "Zoom Meeting" and felt constrained by some features that really held me back. When I moved to Webex [App] calling I was shocked by the number of features and options on my finger clicks, the noise cancellation, the beautiful …
    Incentivized
    Chose Webex App
    Cisco Webex Teams I feel is best of breed and feature-rich. There were no features that a competitor had that Cisco Webex Teams did not. Through many acquisitions, we ended up with a plethora of collaboration tools, and because we were already a large Cisco customer, the …
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    30 Answers
    93%
    Would buy again
    600 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    31 Answers
    98%
    Delivers good value for the price
    523 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    30 Answers
    94%
    Happy with the feature set
    606 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    24 Answers
    96%
    Lived up to sales and marketing promises
    380 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    27 Answers
    95%
    Implementation went as expected
    440 Answers
    Features
    DiscordWebex App
    Project Management
    Comparison of Project Management features of Discord and Webex App
    Feature
    Discord
    4.4
    32 Ratings
    55% below category average
    Webex App
    8.3
    638 Ratings
    7% above category average
    Task Management1.710 Ratings8.0362 Ratings
    Gantt Charts1.83 Ratings7.5173 Ratings
    Scheduling4.89 Ratings8.7501 Ratings
    Workflow Automation4.510 Ratings8.4244 Ratings
    Mobile Access8.330 Ratings8.8600 Ratings
    Search7.727 Ratings8.3512 Ratings
    Visual planning tools1.76 Ratings8.5278 Ratings
    Communication
    Comparison of Communication features of Discord and Webex App
    Feature
    Discord
    7.0
    32 Ratings
    13% below category average
    Webex App
    7.8
    680 Ratings
    2% below category average
    Chat9.432 Ratings9.1670 Ratings
    Notifications7.331 Ratings8.6661 Ratings
    Discussions8.732 Ratings8.6612 Ratings
    Surveys7.422 Ratings8.2349 Ratings
    Internal knowledgebase5.517 Ratings8.3307 Ratings
    Integrates with GoToMeeting10.02 Ratings8.4152 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings2.1175 Ratings
    Integrates with Outlook4.01 Ratings8.8381 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discord and Webex App
    Feature
    Discord
    7.0
    31 Ratings
    14% below category average
    Webex App
    8.0
    590 Ratings
    1% below category average
    Versioning5.013 Ratings8.1361 Ratings
    Video files6.529 Ratings8.5512 Ratings
    Audio files6.829 Ratings8.6511 Ratings
    Document collaboration6.116 Ratings8.4474 Ratings
    Access control8.019 Ratings8.3376 Ratings
    Advanced security features5.713 Ratings8.7390 Ratings
    Integrates with Google Drive10.01 Ratings5.1171 Ratings
    Device sync8.121 Ratings8.5365 Ratings
    Best Alternatives
    DiscordWebex App
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DiscordWebex App
    Likelihood to Recommend
    8.2
    (32 ratings)
    8.6
    (747 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.4
    (34 ratings)
    Usability
    8.3
    (11 ratings)
    8.9
    (393 ratings)
    Availability
    -
    (0 ratings)
    9.3
    (13 ratings)
    Performance
    -
    (0 ratings)
    7.7
    (12 ratings)
    Support Rating
    9.2
    (3 ratings)
    8.6
    (396 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.1
    (16 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.7
    (12 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (11 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.7
    (13 ratings)
    User Testimonials
    DiscordWebex App
    Likelihood to Recommend
    Discord
    Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
    Incentivized
    Read full review
    Cisco
    It's perfect for project rooms for collaborative work, file sharing, quick reporting and incident handling, and initiating conversations via chat, voice, and video. Some more formal matters are better handled by email. There's a greater chance they won't get lost, and if we want to revisit them months or even years later, we'll be able to find them more easily.
    Read full review
    Pros
    Discord
    • One to many Communications to ensure that we can quickly get messages out when we have to.
    • Quick polling of questions and issues
    • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
    Incentivized
    Read full review
    Cisco
    • The online meeting within the internal team using Webex App is always a good experience as it helps well in sharing screen, and any content for that matter.
    • It helps in arranging online interviews and it is also very good experience using the web version of Webex App.
    • It also helps in arranging online training sessions and webinars which generally involve huge number of participants generally over 200+ participants and Webex App handles it very well.
    Incentivized
    Read full review
    Cons
    Discord
    • Better volume balancing between members on a call.
    • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
    • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
    Incentivized
    Read full review
    Cisco
    • Compared to zoom, I think the user experience is not as good.
    • I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better?
    • Not a fan of a mobile app. Maybe needs some improvement.
    Incentivized
    Read full review
    Likelihood to Renew
    Discord
    No answers on this topic
    Cisco
    While Webex has strong adoption on the administrative side, the LTI tool for Webex is lacking some important support for teaching and learning. Therefore, faculty do not see much value in Webex and prefer to use other tools that are easier to access and more likely to benefit their students within the LMS. Webex has not been the easiest to work with for identifying pedagogical roadmap improvements, especially compared to competitors who work closely in the education space
    Incentivized
    Read full review
    Usability
    Discord
    It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
    Incentivized
    Read full review
    Cisco
    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Incentivized
    Read full review
    Reliability and Availability
    Discord
    No answers on this topic
    Cisco
    I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
    Incentivized
    Read full review
    Performance
    Discord
    No answers on this topic
    Cisco
    On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.
    Incentivized
    Read full review
    Support Rating
    Discord
    There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
    Incentivized
    Read full review
    Cisco
    Talking about Webex App technical support is talking about the quality because they are always attentive and willing to attend to our needs, and the response is immediate; every time we have needed help to solve a problem or find out a function, they have not responded quickly, Cisco has always been characterized by being efficient and deserving 10 points.
    Incentivized
    Read full review
    In-Person Training
    Discord
    No answers on this topic
    Cisco
    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review
    Online Training
    Discord
    No answers on this topic
    Cisco
    I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning.
    Incentivized
    Read full review
    Implementation Rating
    Discord
    No answers on this topic
    Cisco
    There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
    Incentivized
    Read full review
    Alternatives Considered
    Discord
    I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
    Incentivized
    Read full review
    Cisco
    Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.
    Incentivized
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    Scalability
    Discord
    No answers on this topic
    Cisco
    Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
    Incentivized
    Read full review
    Return on Investment
    Discord
    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Incentivized
    Read full review
    Cisco
    • Comfort in switching multiple OS platforms, when there is similar UI design.
    • HD video quality and HD screen share, make up presentations look more professional and standardized.
    • Less call/meeting drops as seen in other platforms applications.
    • Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App.
    Incentivized
    Read full review
    ScreenShots