EvolutionX is a B2B ecommerce solution from ECI Software Solutions, built for distributors, manufacturers, and wholesalers in markets including business supplies, industrial, electrical, plumbing, gas and welding, and medical supplies.
N/A
Agentforce Commerce
Score 8.1 out of 10
N/A
Salesforce Agentforce Commerce (formerly Commerce Cloud, and Demandware before that) is a cloud-based eCommerce solution for enterprises with merchandising tools, such as sorting, filtering, and image zooming, allowing customers to browse products.
$4
per month
Shopify Plus
Score 8.9 out of 10
N/A
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
$2,300
per month with a 3-year commitment
Pricing
EvolutionX
Salesforce Agentforce Commerce
Shopify Plus
Editions & Modules
No answers on this topic
No answers on this topic
3-year term
$2300
per month
1-year term
$2500
per month
Offerings
Pricing Offerings
EvolutionX
Agentforce Commerce
Shopify Plus
Free Trial
No
No
No
Free/Freemium Version
No
No
No
Premium Consulting/Integration Services
No
No
No
Entry-level Setup Fee
Required
No setup fee
No setup fee
Additional Details
The cost of EvolutionX varies based on a number of factors including the scope of implementation, company size, desired integrations, and customizations. The best way to receive an accurate quote is to schedule an EvolutionX demo.
B2B Commerce:
Starter - $4 price/order
Growth - $6 price/order
Plus - $8 price/order
B2C Commerce:
Starter - 1% Gross Merchandise Value
Growth - 2% Gross Merchandise Value
Plus - 3% Gross Merchandise Value
B2B2C Commerce:
1% Gross Merchandise Value
Salesforce Commerce Cloud is as good as the other platforms. On some of my past reviews I pointed out what Magento and Shopify do better than Salesforce Commerce Cloud and what Salesforce Commerce Cloud does better. To quickly recap: -Salesforce Commerce Cloud makes it very …
We selected Salesforce Commerce Cloud due to the options available on the back-office for merchants. The availability to create complex scenarios. The scalability for multiple countries and languages. The integration with other Salesforce solutions already in place to create …
All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber!
Salesforce Commerce Cloud offered more product variables than Shopify. Salesforce was a proper SAAS solution whereas CS-cart wasn't and required more internal dev
Shopify Plus is better than both due to how the platform is build and how easy it is to interact and do stuff in there. It seems more modern than both of the other platforms stated above. It is also not as heavily code based as the other two platforms. It's easier to find what …
Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify …
Our experience with SFCC was fairly poor. SFCC was very expensive, and the ecosystem of partners is very expensive. SFCC is a bit more mature but the time to execute is significantly slower.
Features
EvolutionX
Salesforce Agentforce Commerce
Shopify Plus
Online Storefront
Comparison of Online Storefront features of Product A and Product B
EvolutionX
7.5
19 Ratings
4% below category average
Salesforce Agentforce Commerce
8.7
44 Ratings
11% above category average
Shopify Plus
8.3
45 Ratings
7% above category average
Product catalog & listings
8.319 Ratings
9.139 Ratings
8.743 Ratings
Product management
7.519 Ratings
9.239 Ratings
8.544 Ratings
Bulk product upload
7.218 Ratings
7.938 Ratings
8.240 Ratings
Branding
7.318 Ratings
8.739 Ratings
8.342 Ratings
Mobile storefront
7.317 Ratings
8.935 Ratings
8.643 Ratings
Product variations
7.118 Ratings
9.041 Ratings
7.643 Ratings
Website integration
8.016 Ratings
8.239 Ratings
8.239 Ratings
Visual customization
7.518 Ratings
7.940 Ratings
8.443 Ratings
CMS
7.514 Ratings
9.237 Ratings
8.640 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
EvolutionX
7.1
17 Ratings
7% below category average
Salesforce Agentforce Commerce
8.6
34 Ratings
12% above category average
Shopify Plus
8.7
44 Ratings
13% above category average
Abandoned cart recovery
7.316 Ratings
8.528 Ratings
8.642 Ratings
Checkout user experience
7.017 Ratings
8.834 Ratings
8.843 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
EvolutionX
8.4
15 Ratings
1% above category average
Salesforce Agentforce Commerce
9.0
33 Ratings
8% above category average
Shopify Plus
8.7
42 Ratings
4% above category average
eCommerce security
8.415 Ratings
9.033 Ratings
8.742 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
EvolutionX
7.1
18 Ratings
8% below category average
Salesforce Agentforce Commerce
8.1
38 Ratings
5% above category average
Shopify Plus
8.5
44 Ratings
10% above category average
Promotions & discounts
7.317 Ratings
8.436 Ratings
8.643 Ratings
Personalized recommendations
6.416 Ratings
7.938 Ratings
8.438 Ratings
SEO
7.717 Ratings
7.933 Ratings
8.443 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
EvolutionX is great at getting a large catalog online in a hurry. Though the editing may take some time, the pull is a great feature to get you started. EvolutionX will give you the most professional looking site right out of the gate vs the competitors we have viewed. The person assigned to your account is a nice benefit and are very helpful and efficient this is an even bigger plus for those with no coding experience. EvolutionX may not be the best option for a small business, though the website may make you look like the big dogs it doesn't function as well yet. The cost of the service is high compared to what the customer gets from it after the initial set up and is the main reason why this isnt the best solution for a small business. It would be nice to see the price to be able to scale down or up in price with how well the site is doing after a set amount of time.
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Shopify Plus makes order management simple and less error prone. Connecting our ERP allows us to seamlessly manage our product listings, fulfill orders, and sync customer data. Limitations to the number of product variants requires attention from our staff to make sure our products sync without issue. Other than being arbitrary, there's really no need to limit the number of product variants.
Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
When linking to our communication service some customers have several emails with orders and only one email generates orders. It would be nice if we could combine all of this information into one account.
If a customer has multiple accounts you are also unable to edit the email address as it is already used, another reason merging accounts would be helpful.
Some of the processes in Shopify are too easy to complete. I’m certain scenarios a peony of “are you sure you would like to complete(this action)” would be extremely helpful and avoid mistakes that are not reversible.
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
EvoX is a very user friendly platform, both for admin and customers. On the admin side, there are lots of KBs and videos to watch to learn more on the site and features of it. On the customer side, the features provided make it very easy for our customers. Quicklists are a feature we push to customers to make their ordering experience as easy as possible. B2B has a priority to make ordering as easy as possible, our customers are busy and need to place their orders quickly. If the customer cannot do that with your company, they will find one that does do that for them
The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new lead/prospect with a potential customer to see if anyone within the team has a relationship with that person or the company they work for.
It is extremely easy for merchants to get to know how Shopify Plus works. Comparitive to other platforms such as Magento and WooCommerce it is extremely lean and easy to operate, meaning clients who migrate over to it find it very intuitive to use. There is also a lot of guides and up to date information online
ECI has always provided good support for us on EvoX. Weather it is via monthly conversations to the intercom system, EvoX is quick to respond and look into the issue. Our sales reps are also a huge support for us to contact on any major issues that may come up
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Evolution X feels better built specifically for our industry and helps to provide relevant supplier catalogues, it also opens us up to dialogue with new suppliers and partnerships to form around this. For instance our ACCO account has grown by x8 since we started adding their catalogue by Fusion Data via EVOX. PrestaShop is all added by spreadsheet and there is no pre-populated catalogue ready to add which means it relies on our in-house capabilities or the supplier to provide feeds to import which not many of them have
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.
Huge improvement for in-store customer service as our floor associates and reps can reference the website inventory to provide quick assistance to customers on their mobile devices.
Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.
The pricing of Shopify Plus over the regular Shopify Account solution is about 10x if not 20x the cost. But with this cost comes the increased reliability and trust you have in your eCommerce Software solution/website. We still have a great ROI with the Shopify Plus Pricing.
With Shopify Plus, we have been able to drill deeper into a more robust eCommerce experience for our customers
With Shopify Plus, we have been able to customize our Website further with recommended apps, features, and customizations based on our Dedicated Account Reps expertise.
