21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 21 reviews and ratings
Heap
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 90 reviews and ratings
Likelihood to Recommend
FullStory
FullStory is adaptable to a host of scenarios, from customer service to growth hacking and sales teams to engineering. I often feel we only use half of the functionality it offers. Therein may lie one of its weaknesses. It just does so much that it may be difficult to use it to its fullest potential. Having said that, the UI/UX is thoughtfully developed with an eye to surfacing features you may not have known about.
Co-Founder, CTO and Product Lead
SixPlusHospitality, 11-50 employees
Heap
Heap is great for tracking insights about how users interact with the product, and finding quick answers to questions. Oftentimes we'll be discussing an issue and wondering about a specific conversion rate or usage metric, and we can set up the Heap event and dashboard and have the information already. No waiting for a developer to set up the event or waiting or information to come in.
Product Manager
HomieReal Estate, 201-500 employees
Pros
FullStory
- It's always on and monitoring, no need to enable and replicate, the data is always available.
- Quickly search for a "story" by a number of unique identifiers.

Verified User
Manager in Professional Services
Marketing and Advertising Company, 51-200 employeesHeap
- Great UI - easy to read and perform analysis.
- Event Visualizer to allow anyone to easily set up an even to track.
- Live view that allows a user to see how performing certain actions on the site are reflected in Heap for tracking.

Verified User
Employee in Product Management
Retail Company, 51-200 employeesCons
FullStory
- Typing in a partial URL sometimes give more information and options as opposed to typing in a full URL.
- It doesn't always pick up every session, making it very difficult to find the information I need.
- It tends to assign users multiple IDs (which I don't think is their fault), making it hard to find a specific session from one user.
Customer Engagement Supervisor
B&H PhotoRetail, 1001-5000 employees
Heap
- Difficult (and as far as I can tell, sometimes impossible) to do some more advanced segmentation, or group comparisons within one chart.
- Can get very lengthy and laborious to create more detailed charts.
- There aren't as many "default" filters or segments as I'm used to (device type, location, etc), but this could be due to our set up.
- I really don't like that there isn't a way to add notes or comments or sections or anything into dashboards (or even individual charts). Sharing context is just as important as sharing numbers.

Verified User
Manager in Product Management
Farming Company, 1001-5000 employeesLikelihood to Renew
FullStory
No score
No answers yet
No answers on this topic
Heap
Heap 6.8
Based on 3 answers
Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues
Channel Specialist, SEO & CRO
VoicesOutsourcing/Offshoring, 51-200 employees
Usability
FullStory
No score
No answers yet
No answers on this topic
Heap
Heap 7.4
Based on 31 answers
As someone who is not an engineer I find Heap relatively easy to understand and interact with. I do believe that you need some level of technical skills to understand how to set up reports and analyze user sessions. There also needs to be some level of coordination between those defining different events and those consuming it and there might be some misunderstandings there

Verified User
Program Manager in Corporate
Logistics & Supply Chain Company, 11-50 employeesPerformance
FullStory
No score
No answers yet
No answers on this topic
Heap
Heap 8.0
Based on 31 answers
Most pages load very quickly, though sometimes it's harder when there's a lot of fields being pulled. One annoying thing that Heap does is group a bunch of lines when there is a large pull. The only way I've seen to find those lines is to export to a CSV file. This is annoying because takes you out of Heap.

Verified User
Director in Corporate
Legal Services Company, 51-200 employeesSupport Rating
FullStory
FullStory 7.9
Based on 10 answers
I've never had to use their support, but their help articles are a little confusing. Sometimes the information is out-of-date or they return search results I didn't want. For example, I was looking for help on setting up FullStory in our Dev environment and got articles about their Dev Tool product.

Verified User
Manager in Other
Internet Company, 51-200 employeesHeap
Heap 9.1
Based on 6 answers
I haven't used support much but when I did it was very strong. Heap has great reps that provide reliable responses and prompt communication.
Senior Growth Marketing Specialist
Helix SleepRetail, 11-50 employees
Implementation Rating
FullStory
No score
No answers yet
No answers on this topic
Heap
Heap 8.2
Based on 1 answer
The implementation was more straightforward than I imagined it would be. There was minimal set up required from our internal developers. Training was the biggest hurdle.

Verified User
Manager in Product Management
Computer Software Company, 201-500 employeesAlternatives Considered
FullStory
When we were looking for a solution, FullStory was the only one we could find that could do everything we wanted it to. I don't know if that's still the case or not.
Chief of Staff
FormstackComputer Software, 51-200 employees
Heap
Heap allows you to track and define events yourself without engineers. It is more expensive than some other analytics tools like Amplitude but it has out-of-the-box tracking that Amplitude does not have. The out of the box tracking allows us to have much better insight into what our users do as you cannot always plan for everything and don't want to miss past data. The data also goes to our data warehouse and is clean, allowing the data science team to have access to data for models and the analytics team can use this data for their purposes.
Head of Data
The Plum GuideHospitality, 51-200 employees
Return on Investment
FullStory
- At the end of the day, we did not use this product quite as much as we intended.
- We ended up canceling because we couldn't justify the value.
- I would recommend having a solid usage plan in place before signing, so you can ensure you get the most out of this.
ecommerce marketing analyst
Global Healing CenterRetail, 51-200 employees
Heap
- Heap has allowed us to track flows after the fact, which has helped us become more knowledgeable about our legacy conversion rates on our intake forms, and contrast those with rates after changes are made, giving us a better picture of our interventions.
- Heap has allowed us to validate analytics results from other tools, introducing redundancy, and ensuring our reports are being calculated correctly.
Co-Founder, CTO and Product Lead
SixPlusHospitality, 11-50 employees
Pricing Details
FullStory
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
FullStory Editions & Modules
Edition
Free | $0.00 |
---|---|
Professional | $199.00 |
Enterprise | Contact Sales |
Additional Pricing Details
—Heap
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Heap Editions & Modules
Edition
Free | $01 |
---|---|
Business | $12,0001 |
- per year