What users are saying about
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
90 Ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Heap

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

FullStory

FullStory is adaptable to a host of scenarios, from customer service to growth hacking and sales teams to engineering. I often feel we only use half of the functionality it offers. Therein may lie one of its weaknesses. It just does so much that it may be difficult to use it to its fullest potential. Having said that, the UI/UX is thoughtfully developed with an eye to surfacing features you may not have known about.
Frank Ramirez | TrustRadius Reviewer

Heap

Heap is great for tracking insights about how users interact with the product, and finding quick answers to questions. Oftentimes we'll be discussing an issue and wondering about a specific conversion rate or usage metric, and we can set up the Heap event and dashboard and have the information already. No waiting for a developer to set up the event or waiting or information to come in.
Claire N. Thomas | TrustRadius Reviewer

Pros

FullStory

  • It's always on and monitoring, no need to enable and replicate, the data is always available.
  • Quickly search for a "story" by a number of unique identifiers.
Anonymous | TrustRadius Reviewer

Heap

  • Great UI - easy to read and perform analysis.
  • Event Visualizer to allow anyone to easily set up an even to track.
  • Live view that allows a user to see how performing certain actions on the site are reflected in Heap for tracking.
Anonymous | TrustRadius Reviewer

Cons

FullStory

  • Typing in a partial URL sometimes give more information and options as opposed to typing in a full URL.
  • It doesn't always pick up every session, making it very difficult to find the information I need.
  • It tends to assign users multiple IDs (which I don't think is their fault), making it hard to find a specific session from one user.
Ephraim Mandel | TrustRadius Reviewer

Heap

  • Difficult (and as far as I can tell, sometimes impossible) to do some more advanced segmentation, or group comparisons within one chart.
  • Can get very lengthy and laborious to create more detailed charts.
  • There aren't as many "default" filters or segments as I'm used to (device type, location, etc), but this could be due to our set up.
  • I really don't like that there isn't a way to add notes or comments or sections or anything into dashboards (or even individual charts). Sharing context is just as important as sharing numbers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FullStory

No score
No answers yet
No answers on this topic

Heap

Heap 6.8
Based on 3 answers
Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues
Rebecca Lajoie | TrustRadius Reviewer

Usability

FullStory

No score
No answers yet
No answers on this topic

Heap

Heap 7.4
Based on 31 answers
As someone who is not an engineer I find Heap relatively easy to understand and interact with. I do believe that you need some level of technical skills to understand how to set up reports and analyze user sessions. There also needs to be some level of coordination between those defining different events and those consuming it and there might be some misunderstandings there
Anonymous | TrustRadius Reviewer

Performance

FullStory

No score
No answers yet
No answers on this topic

Heap

Heap 8.0
Based on 31 answers
Most pages load very quickly, though sometimes it's harder when there's a lot of fields being pulled. One annoying thing that Heap does is group a bunch of lines when there is a large pull. The only way I've seen to find those lines is to export to a CSV file. This is annoying because takes you out of Heap.
Anonymous | TrustRadius Reviewer

Support Rating

FullStory

FullStory 7.9
Based on 10 answers
I've never had to use their support, but their help articles are a little confusing. Sometimes the information is out-of-date or they return search results I didn't want. For example, I was looking for help on setting up FullStory in our Dev environment and got articles about their Dev Tool product.
Anonymous | TrustRadius Reviewer

Heap

Heap 9.1
Based on 6 answers
I haven't used support much but when I did it was very strong. Heap has great reps that provide reliable responses and prompt communication.
Martha Gallant | TrustRadius Reviewer

Implementation Rating

FullStory

No score
No answers yet
No answers on this topic

Heap

Heap 8.2
Based on 1 answer
The implementation was more straightforward than I imagined it would be. There was minimal set up required from our internal developers. Training was the biggest hurdle.
Anonymous | TrustRadius Reviewer

Alternatives Considered

FullStory

When we were looking for a solution, FullStory was the only one we could find that could do everything we wanted it to. I don't know if that's still the case or not.
Andrew Clark | TrustRadius Reviewer

Heap

Heap allows you to track and define events yourself without engineers. It is more expensive than some other analytics tools like Amplitude but it has out-of-the-box tracking that Amplitude does not have. The out of the box tracking allows us to have much better insight into what our users do as you cannot always plan for everything and don't want to miss past data. The data also goes to our data warehouse and is clean, allowing the data science team to have access to data for models and the analytics team can use this data for their purposes.
Jono Child | TrustRadius Reviewer

Return on Investment

FullStory

  • At the end of the day, we did not use this product quite as much as we intended.
  • We ended up canceling because we couldn't justify the value.
  • I would recommend having a solid usage plan in place before signing, so you can ensure you get the most out of this.
Yocheved Schlachter | TrustRadius Reviewer

Heap

  • Heap has allowed us to track flows after the fact, which has helped us become more knowledgeable about our legacy conversion rates on our intake forms, and contrast those with rates after changes are made, giving us a better picture of our interventions.
  • Heap has allowed us to validate analytics results from other tools, introducing redundancy, and ensuring our reports are being calculated correctly.
Frank Ramirez | TrustRadius Reviewer

Pricing Details

FullStory

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FullStory Editions & Modules

Edition
Free$0.00
Professional$199.00
EnterpriseContact Sales
    Additional Pricing Details

    Heap

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Heap Editions & Modules

    Edition
    Free$01
    Business$12,0001
    1. per year
    Additional Pricing Details

    Add comparison