GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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Webex Calling
Score 8.8 out of 10
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Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for …
Go to is the only VoIP system we have ever tested. Teams is just more widely used and preferred in the business world for meetings and screen sharing, and several of our customers and contacts send us meetings in Teams, so for that reason alone, it is our preferred product. For …
Older telephony technology can be extremely difficult to understand and Admin. I can't say enough about the UI with GoTo as one does not need any IT experience to Administrate this tool.
Some providers are very eager to catch a sale and not help you once you are locked in. I found with GoTo Connect the merchant support team to be very helpful and easy to get a hold of.
Goto Connect is way better than ooma, mainly in customer service. Ooma, however, integrates with my CRM, and I miss that. I need for GTC to integrate with Vertafore's Agency Zoom platform
It is very similar, but with even easier administration which allows administration with a smaller IT Team. One of the main reason we selected GoTo Connect was for its cost and feature packed admin panel.
Almost non comparable. Microsoft nickel and dimes you for licensing that is not overly clear. Any change to the teams phone system can take upwards of 48 hours sometimes leaving clients without a phone system for that time. No dialing through phone trees when on a conference …
Go-To was the more cost-effective option between these. They also had the closest alignment to our goals and what we needed for our company without going overboard. We are happy with our decision and will continue to recommend Go-To.
GoTo Connect is a higher-quality product. It is easy to use and easy to integrate with our other systems. We have been looking into different programs (there are so many) and GoTo Connect has a more professional interface.
You could evaluate Zoom phone or right by eight or RingCentral or Microsoft Teams with full capabilities those are all suitable alternatives. Make sure you understand the monthly service fees, and the cost for the telephones are needed for the service as they do very …
I just find it simpler easier to visualize the screen and nobody has any problem connecting. Unlike Teams which is tricky on mobile devices and many people are accessing the meetings from mobile devices.
CUCM was great years back, as it was very granular in its configuration and could collect logs to determine any issues. However, being on-prem made it challenging to maintain and keep the version up to date. Also, Webex calling now has almost all the features CUCM had, and even …
Teams perfectly fit with o365 tools, but for Cisco environments, Teams is not the best tools. Webex Calling has a native compatibility with Cisco's own support infrastructures and devices. Overall, the two tools are complementary rather than competing. Teams is used for …
I use both Webex Calling and Teams on daily basis. One is for internal communication and other with customers. Both the products have similar kinds of features. One major differentiation is video quality. Webex Calling has better video quality. MS Teams has better eco system …
I also use Microsoft Teams for my customers that are Microsoft House, but I prefer Cisco Webex. Microsoft Teams definitely doesn't stack up against Cisco, but it is maturing. There's certain features that some of my customers use that aren't available right now in production. …
Webex Calling easily stacks up against the competition because Webex Calling is all inclusive inside the Webex. Suite, unlike other companies and providers where you have to piece together. A full solution from 4 different products we've used 12 different web pages to manage …
The main thrust of the project was to contain costs and reduce overhead for device (physical phone) management. Since we already had somewhat of an investment in Cisco infrastructure, Webex calling seemed a natural option to evaluate. I was not involved in the product …
We are trying to keep a uniform style of communications and would like to have it across one platform that is easy to use and simple for users in the long run.
The best thing about Webex Calling is its quality and innovation, as they frequently add capabilities and features to the service without requiring additional payments. This isn't the case with Avaya or Microsoft. Furthermore, Cisco Webex Calling can now be integrated with …
Webex Calling is in the top 3 of best cloudcomms solutions, together with teams and Zoom. cisco has the strongpoint of being a joint portfolio offer, where you can acquire the routers/switches/wifi together with the UC making if simpler to have just one provider to work with. …
It does have an advantage due to the name attached behind it, that is Cisco. Due to that it makes it more reliable and trusted solution followed by the integrity they provide us. I fell that it is the best solution available in the market so far. The features and the …
Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.
Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.
Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
Voicemail options: Availability to create some voicemail with multiple receptors
Devices option: with several options to change on your devices
Audio library: Multiple option to create your own audio library with or without ambien music
The calling features and also that it's web-based and that people and their devices don't have to be connected to the company network for it to function. They can run it right off their home network. So when they're working remote, we don't have to provide a VPN endpoint to connect the product back to the server.
Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.
I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.
I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.
The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.
Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for separate chat apps. Now my team manages client calls, texts, and meetings from one single screen. It just makes life so much easier.
CUCM was great years back, as it was very granular in its configuration and could collect logs to determine any issues. However, being on-prem made it challenging to maintain and keep the version up to date. Also, Webex calling now has almost all the features CUCM had, and even more. The only request I will have is reporting and logs collection to track an issue on a line/user/device.
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.
Cost Savings have been realized from reducing hardware .
We are all able to collaborate remotely and it has been seamless and easy to setup.
I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.
Certainly when it comes to my client base, they certainly understand the benefits of the full end-to-end, Cisco stack. And when I talk about a calling platform in regards to it simply being a call from one end to another or a message from one end to another, Cisco provides so much more because it enables all that AI and I guess analytical data of which the endpoints cover. So when it comes to integrating with a meeting room experience and you're in a meeting room that can cater for up to 20 people, but say for example, only two or three people on average utilize that room, that type of safe spacing information gets transmitted into other business decisions that can benefit the business from an ROI perspective such as rearranging the interior design to create better outcomes for worker experiences. So much more than just a calling platform.
