What users are saying about
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Top Rated
141 Ratings
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Top Rated
229 Ratings

GoTo Connect

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Top Rated
141 Ratings
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Score 8.1 out of 100

Webex Calling

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Top Rated
229 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • Webex Calling ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.2

GoTo Connect

82%
8.7

Webex Calling

87%
Webex Calling ranks higher in 5/5 features

Hosted PBX

8.2
82%
71 Ratings
8.9
89%
86 Ratings

Multi-level Interactive Voice Response (IVR)

8.3
83%
59 Ratings
8.5
85%
85 Ratings

User templates

8.2
82%
62 Ratings
8.7
87%
93 Ratings

Call reports

8.0
80%
72 Ratings
8.6
86%
102 Ratings

Directory of employee names

8.2
82%
75 Ratings
8.9
89%
104 Ratings

Call Management

8.2

GoTo Connect

82%
8.9

Webex Calling

89%
Webex Calling ranks higher in 5/5 features

Answering rules

8.2
82%
80 Ratings
8.7
87%
102 Ratings

Call recording

8.0
80%
67 Ratings
8.9
89%
96 Ratings

Call park

8.3
83%
60 Ratings
9.1
91%
95 Ratings

Call screening

8.1
81%
64 Ratings
9.0
90%
95 Ratings

Message alerts

8.1
81%
80 Ratings
8.8
88%
107 Ratings

VoIP system collaboration

8.6

GoTo Connect

86%
9.1

Webex Calling

91%
Webex Calling ranks higher in 4/4 features

Video conferencing

8.9
89%
40 Ratings
9.0
90%
108 Ratings

Audio conferencing

8.4
84%
71 Ratings
9.3
93%
114 Ratings

Video screen sharing

8.6
86%
28 Ratings
8.9
89%
108 Ratings

Instant messaging

8.3
83%
27 Ratings
9.1
91%
104 Ratings

Mobile apps

7.3

GoTo Connect

73%
8.9

Webex Calling

89%
Webex Calling ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
58 Ratings
8.8
88%
102 Ratings

Mobile app for Android

7.6
76%
56 Ratings
9.0
90%
97 Ratings

Attribute Ratings

  • Webex Calling is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.1

GoTo Connect

81%
94 Ratings
8.3

Webex Calling

83%
120 Ratings

Likelihood to Renew

7.4

GoTo Connect

74%
4 Ratings
9.4

Webex Calling

94%
3 Ratings

Usability

8.1

GoTo Connect

81%
75 Ratings
10.0

Webex Calling

100%
2 Ratings

Support Rating

8.8

GoTo Connect

88%
73 Ratings
9.9

Webex Calling

99%
5 Ratings

Implementation Rating

9.1

GoTo Connect

91%
1 Rating

Webex Calling

N/A
0 Ratings

Likelihood to Recommend

GoTo Connect

Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.
Dominique Bonsell | TrustRadius Reviewer

Webex Calling

Webex Calling is the perfect software for professional calling and will be helpful to use to keep in touch with your local business workmates. I recommend Webex calling for types of work. It is very flexible and intuitive and it provides very good features for all the use cases.
Sharon Kato | TrustRadius Reviewer

Pros

GoTo Connect

  • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
  • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
  • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
Himanshu Shah | TrustRadius Reviewer

Webex Calling

  • Webex Calling is web-based so no additional system setup is required to avail its functionality and be used on multiple devices.
  • Crystal-clear audio with an advanced noise cancellation feature to eliminate all background voices.
  • Voicemail feature which allows you to drop a voice message to your colleagues without disturbing them.
Dean Mist | TrustRadius Reviewer

Cons

GoTo Connect

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Webex Calling

  • Recorded messages cannot be exported nor can they be shared between call queues.
  • There is no native voicemail to text ability. This is available through a third-party.
  • User locations cannot be changed without removing the user's license. After the location is changed the user can be re-licensed. This results in the user losing their voicemail setup and other call settings.
  • Phones must be factory reset in order to be assigned to a different user. A work-around is possible for organizations with higher than normal employee turn-over.
Anonymous | TrustRadius Reviewer

Pricing Details

GoTo Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

GoTo Connect Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 user/month

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$17.001
Call + Meet Plan$25.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Likelihood to Renew

GoTo Connect

GoTo Connect 7.4
Based on 4 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Webex Calling

Webex Calling 9.4
Based on 3 answers
Because it meets our business expectations and since the implementation, we serve a good number of clients and making more sales
Rukh-shana Mariams | TrustRadius Reviewer

Usability

GoTo Connect

GoTo Connect 8.1
Based on 75 answers
[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
Scotty Hunt | TrustRadius Reviewer

Webex Calling

Webex Calling 10.0
Based on 2 answers
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

GoTo Connect

GoTo Connect 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Webex Calling

Webex Calling 9.9
Based on 5 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Implementation Rating

GoTo Connect

GoTo Connect 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Webex Calling

No score
No answers yet
No answers on this topic

Alternatives Considered

GoTo Connect

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Webex Calling

Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the competitors playing in the same market.
Anonymous | TrustRadius Reviewer

Return on Investment

GoTo Connect

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Webex Calling

  • Very good in terms of ROI. Although it took us a while to get to market, the uptake has been impressive.
  • There is a real push from our customers to replace their current "telephony" system whatever that is, and Webex is a good option in most cases.
  • With a selectable feature set, it would be better as this is something our customers would like, for example, a workspace license with voicemail.
Erron Jones | TrustRadius Reviewer

Screenshots

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