Google Voice vs. Grasshopper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Voice
Score 8.0 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Grasshopper
Score 8.6 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Pricing
Google VoiceGrasshopper
Editions & Modules
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Offerings
Pricing Offerings
Google VoiceGrasshopper
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Google VoiceGrasshopper
Considered Both Products
Google Voice
Chose Google Voice
It cost more than Google voice and set up might be more technical and tedious than Google Voice is. It also has some good features, like the cloud base phone directory, which you can transfer them directly to any mobile device phone book and make calls directly from your mobile …
Grasshopper
Chose Grasshopper
I've been a user of both Grasshopper and Google Voice, and Grasshopper seems to be a bit easier to maintain and use from my perspective. Google Voice had a lot of issues with getting a "Local" phone number. It also seems from my use that Grasshopper is a better choice and …
Chose Grasshopper
Grasshopper is built for businesses and is the perfect wrapper around our team's individual Google Voice lines.
Chose Grasshopper
I liked the interface and pricing model better. I also like the app way better than RingCentral's which is a dumpster fire. I really like being able to dial out easily from my phone from a Grasshopper number, though I wish I could somehow do that from my mail dailer. Either …
Top Pros
Top Cons
Features
Google VoiceGrasshopper
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Voice
3.9
50 Ratings
71% below category average
Grasshopper
9.7
46 Ratings
17% above category average
Hosted PBX8.423 Ratings9.423 Ratings
Multi-level Interactive Voice Response (IVR)5.326 Ratings10.024 Ratings
User templates1.619 Ratings10.019 Ratings
Call reports2.143 Ratings9.433 Ratings
Directory of employee names2.025 Ratings9.434 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Voice
5.8
64 Ratings
37% below category average
Grasshopper
9.6
51 Ratings
13% above category average
Answering rules3.943 Ratings9.247 Ratings
Call recording7.850 Ratings9.622 Ratings
Call park6.422 Ratings9.812 Ratings
Call screening7.459 Ratings10.036 Ratings
Message alerts3.562 Ratings9.243 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Voice
7.3
42 Ratings
12% below category average
Grasshopper
7.9
12 Ratings
5% below category average
Video conferencing6.220 Ratings7.93 Ratings
Audio conferencing8.037 Ratings7.77 Ratings
Video screen sharing5.613 Ratings8.23 Ratings
Instant messaging9.326 Ratings8.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Voice
6.4
60 Ratings
26% below category average
Grasshopper
8.9
48 Ratings
7% above category average
Mobile app for iOS4.843 Ratings8.935 Ratings
Mobile app for Android8.048 Ratings8.929 Ratings
Best Alternatives
Google VoiceGrasshopper
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google VoiceGrasshopper
Likelihood to Recommend
3.6
(70 ratings)
7.8
(56 ratings)
Likelihood to Renew
9.3
(7 ratings)
-
(0 ratings)
Usability
9.0
(9 ratings)
6.0
(1 ratings)
Support Rating
7.0
(35 ratings)
9.0
(42 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.0
(1 ratings)
-
(0 ratings)
Professional Services
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Google VoiceGrasshopper
Likelihood to Recommend
Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
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GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Read full review
Pros
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
Read full review
Cons
Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review
GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Likelihood to Renew
Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Usability
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
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GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Read full review
Support Rating
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Implementation Rating
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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GoTo (formerly LogMeIn)
No answers on this topic
Alternatives Considered
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Read full review
Contract Terms and Pricing Model
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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GoTo (formerly LogMeIn)
No answers on this topic
Professional Services
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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GoTo (formerly LogMeIn)
No answers on this topic
Return on Investment
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Read full review
ScreenShots