What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
686 Ratings

Infosec IQ

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

KnowBe4 Security Awareness Training

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
686 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • KnowBe4 Security Awareness Training ranks higher in 2 feature sets: Security, Security Awareness Training

Security

7.8

Infosec IQ

78%
8.9

KnowBe4 Security Awareness Training

89%
KnowBe4 Security Awareness Training ranks higher in 2/2 features

Single sign-on capability

7.7
77%
17 Ratings
9.1
91%
64 Ratings

Role-based user permissions

7.8
78%
18 Ratings
8.8
88%
78 Ratings

Security Awareness Training

7.7

Infosec IQ

77%
8.2

KnowBe4 Security Awareness Training

82%
KnowBe4 Security Awareness Training ranks higher in 7/8 features

Training Content Library

8.0
80%
22 Ratings
8.7
87%
89 Ratings

Multilingual Training Content

7.6
76%
17 Ratings
7.8
78%
39 Ratings

Training Gamification

7.3
73%
20 Ratings
8.0
80%
69 Ratings

Industry-Specific Security Training

7.6
76%
21 Ratings
7.3
73%
72 Ratings

Individualized Security Training Plans

7.5
75%
20 Ratings
8.1
81%
76 Ratings

Phishing Simulations

7.9
79%
23 Ratings
9.3
93%
89 Ratings

Security Reporting

7.5
75%
22 Ratings
8.5
85%
89 Ratings

Integration with Security Tech Stack

7.8
78%
4 Ratings
7.9
79%
44 Ratings

Attribute Ratings

  • Infosec IQ is rated higher in 4 areas: Likelihood to Renew, Implementation Rating, Vendor post-sale, Vendor pre-sale
  • KnowBe4 Security Awareness Training is rated higher in 3 areas: Likelihood to Recommend, Usability, Professional Services
  • Infosec IQ and KnowBe4 Security Awareness Training are tied in 2 areas: Support Rating, Contract Terms and Pricing Model

Likelihood to Recommend

8.6

Infosec IQ

86%
107 Ratings
9.1

KnowBe4 Security Awareness Training

91%
465 Ratings

Likelihood to Renew

8.8

Infosec IQ

88%
5 Ratings
8.3

KnowBe4 Security Awareness Training

83%
23 Ratings

Usability

7.9

Infosec IQ

79%
23 Ratings
8.7

KnowBe4 Security Awareness Training

87%
133 Ratings

Availability

Infosec IQ

N/A
0 Ratings
8.4

KnowBe4 Security Awareness Training

84%
7 Ratings

Performance

Infosec IQ

N/A
0 Ratings
8.0

KnowBe4 Security Awareness Training

80%
8 Ratings

Support Rating

8.4

Infosec IQ

84%
23 Ratings
8.4

KnowBe4 Security Awareness Training

84%
279 Ratings

In-Person Training

Infosec IQ

N/A
0 Ratings
9.1

KnowBe4 Security Awareness Training

91%
1 Rating

Online Training

Infosec IQ

N/A
0 Ratings
7.8

KnowBe4 Security Awareness Training

78%
7 Ratings

Implementation Rating

9.1

Infosec IQ

91%
2 Ratings
7.7

KnowBe4 Security Awareness Training

77%
9 Ratings

Configurability

Infosec IQ

N/A
0 Ratings
7.9

KnowBe4 Security Awareness Training

79%
4 Ratings

Contract Terms and Pricing Model

8.1

Infosec IQ

81%
8 Ratings
8.1

KnowBe4 Security Awareness Training

81%
39 Ratings

Ease of integration

Infosec IQ

N/A
0 Ratings
6.9

KnowBe4 Security Awareness Training

69%
2 Ratings

Product Scalability

Infosec IQ

N/A
0 Ratings
7.9

KnowBe4 Security Awareness Training

79%
8 Ratings

Professional Services

7.9

Infosec IQ

79%
4 Ratings
8.9

KnowBe4 Security Awareness Training

89%
12 Ratings

Vendor post-sale

9.1

Infosec IQ

91%
1 Rating
8.4

KnowBe4 Security Awareness Training

84%
5 Ratings

Vendor pre-sale

9.1

Infosec IQ

91%
1 Rating
8.7

KnowBe4 Security Awareness Training

87%
4 Ratings

Likelihood to Recommend

Infosec

InfoSec IQ training is considered part of the base entry-level security stack we offer and recommend to our customers. InfoSec IQ is great for SMBs that do not have a designated IT staff. We can set up, deploy, and manage employee security awareness training for those customers. And for our larger or CoMIT customers who do have their own IT personnel, the MSP multi-tenant platform allows for customer admins to access the portal and manage their own training as much or as little as they choose.
Read full review

KnowBe4

The training modules, etc., are updated frequently and are relevant to cyber security issues currently being exploited. There is also a wide variety of training techniques used to keep content fresh and trainees engaged. From videos, training modules, and short cartoons, we are able to offer content that does not appear to be repetitive or boring. Modules for things like internet security, password usage, etc., are updated annually to keep users abreast of recent exploits from cyber criminals and how to guard against attacks.
Read full review

Pros

Infosec

  • Set it and forget it: Multiple recurring options for campaigns to run automatically.
  • Program assistance: The team at InfoSec creates content intended to meet annual training needs and produces how-to and promotional content to help guide resellers in packaging and deploying.
  • Integrates with O365 and can deploy a button to minimize false alarms from employees when they accurately identify training spam.
Read full review

KnowBe4

  • Providing tools for the user to use on a real life basis
  • Provides real time feedback on who needs support or additional training.
  • Allows the user to check status of training and phishing tests
  • Allows managers the ability to check on status of employees.
Read full review

Cons

Infosec

  • In our case, being in Mexico, a limit to the type of content we can use is the Spanish translation. Not all resources have this option.
  • You can set dates for your monthly campaigns, but you are unable to set a time for their launch.
Read full review

KnowBe4

  • Maybe a bit more interactive training but really, it's great the way it is.
  • I think some live training would be great.
  • Interactive AI training where, depending on the answers, you can see the potential outcome and how not doing the right things could negatively impact a company.
Read full review

Pricing Details

Infosec IQ

Starting Price

Editions & Modules

Infosec IQ editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    KnowBe4 Security Awareness Training

    Starting Price

    $10 per seat

    Editions & Modules

    KnowBe4 Security Awareness Training editions and modules pricing
    EditionModules
    Silver181
    Gold21.752
    Platinum25.503
    Diamond30.504
    PhishER105

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    There are four subscription levels: Silver, Gold, Platinum, and Diamond. Each level is priced per user with a sliding scale based on number of users.

    Pricing Info

    Likelihood to Renew

    Infosec

    So far this platform has worked really well for our company. Feedback has been great from our users because training is interesting, interactive and always being updated. Phishing simulations have been extremely helpful for us to stay compliant with ISO requirements and provide insight into areas we need to improve upon to educate our users better and make them more aware of vulnerabilities and threats
    Read full review

    KnowBe4

    No question, KnowBe4 Security Awareness Training is a great value to our organization. Properly training our users in the proper use of email and how to be aware of possible dangerous emails is incredibly important now. Also, training users in the best practices for phone calls, as well as internet browsing can prevent data or information from being stolen or exposed. Users have even benefited when using their personal devices as a result of the trainings they have received at work.
    Read full review

    Usability

    Infosec

    It works very good for our company because it is easy to maintain and easy to keep track of people who followed the trainings. We can add and remove people very easily and can keep track of the trainings. Because of this, we are able to chase users that did not follow their training yet and can make sure the company is aware of security risks.
    Read full review

    KnowBe4

    The rating is, assuming, you have either used much more complex administrative panels before or you're old enough that you have a bit of wisdom. I suspect some of the youngest of today's workforce might find the administrative UI a bit old-school and difficult to make logical sense of. However, if you take it one link at a time and give yourself a day to read through their very detailed documentation, it's a very straightforward system with little room for surprises.
    Read full review

    Reliability and Availability

    Infosec

    No answers on this topic

    KnowBe4

    There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational
    Read full review

    Performance

    Infosec

    No answers on this topic

    KnowBe4

    Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.
    Read full review

    Support Rating

    Infosec

    We've gotten great help when we needed it. When our IT guy left who managed security, we had limited knowledge internally with all of the configuration and implementation. Support helped get us running quickly. They spent an hour or so with the new IT person and they hit the ground running. That was super easy.
    Read full review

    KnowBe4

    Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.
    Read full review

    In-Person Training

    Infosec

    No answers on this topic

    KnowBe4

    The appointed support rep/trainer did very well to explain things and answer my questions.
    Read full review

    Online Training

    Infosec

    No answers on this topic

    KnowBe4

    Online was with trainers and using their documentation. The sessions with the trainers helped to clarify information we read about.
    Read full review

    Implementation Rating

    Infosec

    It is so very easy to set up and use and get going with, which makes the implementation process very quick and efficient.
    Read full review

    KnowBe4

    Until today we have an issue with Active directory integration, and I have to import our users from AD manually this is very painful. and Why, due to a limitation where the product does not import the OU field, so I can not know, to which division the user belongs, I must map this manually
    Read full review

    Alternatives Considered

    Infosec

    Infosec [IQ] is lightyears ahead of cofense. They did not even have training videos on their platform. The cost for cofense also went up by nearly triple for education. Creating phishing emails was a chore and some things were not possible. Infosec [IQ] has much better templates and creating emails from scratch is a ton easier.
    Read full review

    KnowBe4

    We have been with knowBe4 before there were any competitors in this market space. KnowBe4's experience continues to outshine its competitors. The last time we looked at these competitors, their features were not close to what we had in our current product, BUT they were less costly at the time. So you do want to look at your specific target needs. If it's just phishing emails, then they may be fine. If you're looking for a complete system including training modules and other feature sets along with the phishing, ... then they may not fit your needs. knowBe4.
    Read full review

    Contract Terms and Pricing Model

    Infosec

    Pricing per user is reasonable for an annual contract. Not a bad investment considering that phishing emails and other threats are popping up daily in our users email accounts. Imagine if they did not know how to identify threats and how to be more careful in clicking links, it would have a been a far more expensive endeavor to recover from a network attack.
    Read full review

    KnowBe4

    Reasonable per head pricing, although on the higher side when we go to scale. We have over 5000 employees including casual teachers used in schools. Would like the opportunity to negotiate better enterprise terms for our system. Overall, the impact of training justifies our move to KnowBe4 Security Awareness Training as our preferred cyber training provider.
    Read full review

    Scalability

    Infosec

    No answers on this topic

    KnowBe4

    The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well
    Read full review

    Professional Services

    Infosec

    They're well fitted for my business requirements. Reporting fraud actions and data piracy is important for my company's healthy life. More restricted access to hacking thus ensuring a safe workplace
    Read full review

    KnowBe4

    The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.
    Read full review

    Return on Investment

    Infosec

    • This has improved the culture of phishing awareness from one of embarrassment to a challenge of not getting caught.
    • I owe this more to our own procedures, but there was considerable upkeep in managing users.
    • There was more time in notifying users and managers than I would have liked.
    Read full review

    KnowBe4

    • 60 - 70% increase in security awareness amongst company employees.
    • Added a good balance of security on the employee's side against technical security in the company.
    • On the negative side (although it is not really negative), employees are always asking for more security training :).
    Read full review

    Screenshots

    Add comparison