What users are saying about
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Top Rated
115 Ratings
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Top Rated
912 Ratings

Jotform

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Top Rated
115 Ratings
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Score 9 out of 100

SurveyMonkey

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Top Rated
912 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Jotform ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.8

Jotform

88%
7.3

SurveyMonkey

73%
Jotform ranks higher in 3/3 features

Survey templates

9.4
94%
57 Ratings
7.8
78%
72 Ratings

Themes

8.7
87%
60 Ratings
6.9
69%
65 Ratings

Custom logo/branding

8.3
83%
62 Ratings
7.1
71%
64 Ratings

Survey Content

9.4

Jotform

94%
7.9

SurveyMonkey

79%
Jotform ranks higher in 3/3 features

Changes to live survey

9.3
93%
55 Ratings
8.0
80%
59 Ratings

Question design help

9.4
94%
51 Ratings
7.4
74%
69 Ratings

Multiple question types

9.4
94%
62 Ratings
8.3
83%
75 Ratings

Survey Logic

9.3

Jotform

93%
7.8

SurveyMonkey

78%
Jotform ranks higher in 1/1 features

Survey logic flexibility

9.3
93%
55 Ratings
7.8
78%
69 Ratings

Survey Reporting & Analytics

9.3

Jotform

93%
7.7

SurveyMonkey

77%
Jotform ranks higher in 5/5 features

Response tracking

9.4
94%
57 Ratings
8.0
80%
74 Ratings

Data export

9.4
94%
61 Ratings
7.9
79%
71 Ratings

Standard reports

8.9
89%
53 Ratings
7.7
77%
74 Ratings

Custom reports

9.4
94%
49 Ratings
7.5
75%
61 Ratings

Analytics

9.3
93%
46 Ratings
7.4
74%
63 Ratings

Survey Administration & Security

9.4

Jotform

94%
7.9

SurveyMonkey

79%
Jotform ranks higher in 2/2 features

Access controls

9.2
92%
50 Ratings
8.0
80%
63 Ratings

Compliance

9.6
96%
46 Ratings
7.8
78%
54 Ratings

Survey Distribution

8.0

Jotform

80%
7.1

SurveyMonkey

71%
Jotform ranks higher in 2/2 features

Vendor-offered crowdsourcing

7.3
73%
26 Ratings
7.2
72%
29 Ratings

Respondent restrictions

8.6
86%
37 Ratings
7.0
70%
42 Ratings

Attribute Ratings

  • Jotform is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
  • SurveyMonkey is rated higher in 1 area: Implementation Rating

Likelihood to Recommend

9.6

Jotform

96%
72 Ratings
7.3

SurveyMonkey

73%
104 Ratings

Likelihood to Renew

9.1

Jotform

91%
3 Ratings
8.9

SurveyMonkey

89%
27 Ratings

Usability

9.3

Jotform

93%
54 Ratings
8.3

SurveyMonkey

83%
38 Ratings

Availability

Jotform

N/A
0 Ratings
10.0

SurveyMonkey

100%
2 Ratings

Performance

Jotform

N/A
0 Ratings
6.0

SurveyMonkey

60%
2 Ratings

Support Rating

8.4

Jotform

84%
52 Ratings
6.9

SurveyMonkey

69%
38 Ratings

Implementation Rating

6.4

Jotform

64%
1 Rating
10.0

SurveyMonkey

100%
4 Ratings

Likelihood to Recommend

Jotform

Despite the things that could make Jotform even better, like the ability for respondents to access submission at a later date to update forms before the submission deadline, the features that are offered make this a really good product. It is easy to use to create and share forms, submit and analyze the data. The are many form options to choose from to get started or give ideas for a new creation. It's powerful!
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
Brandon Lai | TrustRadius Reviewer

Pros

Jotform

  • With JotForm we can collect names, email addresses, phone numbers, and much more and integrate that information into another CRM application.
  • I really love the auto-response forms that are generated after customers have submitted a form. The auto-response form allows us to upsell our customers on more valuable services. The original form allowed clients to receive a free e-book and the auto-response form sold clients on our paid membership to our private social media group.
  • We use the forms to get clients into our monthly paid newsletter subscription.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Cons

Jotform

  • I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
  • Flexibility in css.
  • More options in the name field, maybe I want the last name first or for it to be a full one entry box.
  • A phone number entry field.
WTS Studio Recordings | TrustRadius Reviewer

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Pricing Details

Jotform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Jotform Editions & Modules

Edition
Silver$39.001
Gold$99.001
Free$0.00
Bronze$29.003
  1. Monthly
  2. none
  3. Monthly
Additional Pricing Details
Contact sales for enterprise pricing.

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

Jotform

Jotform 9.1
Based on 3 answers
I need this software to run my business, it's built around it.
Dean Sadler | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

Jotform

Jotform 9.3
Based on 54 answers
It is very user-friendly and intuitive. The interface is very simple and straightforward. The elements are easily accessible even without having any prior knowledge of the interface. The customer support is incredibly awesome. They respond to you within 24-48hrs tops. They also provide a list of questions and answers that have already been asked.
Edwin Mathew | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.3
Based on 38 answers
SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Performance

Jotform

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Jotform

Jotform 8.4
Based on 52 answers
Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent.
William Schroeder | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 6.9
Based on 38 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

Jotform

Jotform 6.4
Based on 1 answer
Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles.
Dean Sadler | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Jotform

JotForm is superior compared to Google Forms in most aspects. However, the lack of collaboration in the free version makes it less attractive if managing several forms. But the form functionality and features makes up for this. JotForm is clean in layout, and provides a user experience like nonother. Highly recommended.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
Caroline Dobson | TrustRadius Reviewer

Return on Investment

Jotform

  • After implementing JotForm, I was able to work remotely, which helped a lot during the pandemic and during extended holidays for medical reasons.
  • The price is quite high, but it is a fairly stable platform. We do feel it in the budget, but it has great advantages.
  • The team has access to the info from different terminals, which helps communication between the office and the shop.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

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