Jotform vs. SurveyMonkey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jotform
Score 9.0 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
SurveyMonkey
Score 8.1 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$27
Per User Per Month (billed annually)
Pricing
JotformSurveyMonkey
Editions & Modules
Free
$0.00
Bronze
$29.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Business Plan - Team Advantage
$27
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Per User Per Month (billed annually)
Personal Plan - Standard Monthly
$99
Per User Per Month (billed monthly)
Personal Plan - Premier Annual
$119
Per User Per Month (billed annually)
Enterprise
Contact Sales
Offerings
Pricing Offerings
JotformSurveyMonkey
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JotformSurveyMonkey
Considered Both Products
Jotform
Chose Jotform
SurveyMonkey has a very limited number of questions that you can ask in a survey for the free version. As opposed to that, JotForm has unlimited questions, but it limits the number of forms that can be filled annually for free. Overall, it is definitely worth using the free …
Chose Jotform
Jotform outperforms competitors such as SurveyMonkey both in design options, versatility, and ease of use. Jotform allows for more options, both in the front and back ends of the platform and allows for more advanced analytics and analysis of incoming data. I selected Jotform …
Chose Jotform
Jotform is very flexible robust. It has excellent integration options. The mobile app is excellent. It allows you to manage inventory, shop front, variants of a product which other softwares struggle. Ability to collect payment and seamlessly integrate with paypal, credit cards …
Chose Jotform
Jotform makes more affordable, customizable, and accessible forms than the other platforms we have tried.
Chose Jotform
Jotform is light years ahead of these other vendors. I continue to use the other three for various activities and would much prefer to port everything over to Jotform if it weren't for the fact that others in the organization prefer to continue using the others due to their …
SurveyMonkey
Chose SurveyMonkey
SurveyMonkey has more analytic data options than what I found using Google Forms. Otherwise, if you use the Google Suite of products you may find it easier to just use Google Forms. When it comes to our website forms we have switched to JotForm as it has a better display on our …
Chose SurveyMonkey
I think we were looking for a survey products, so when I think about survey products; SurveyMonkey is the only solution
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
JotformSurveyMonkey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Jotform
8.4
95 Ratings
9% above category average
SurveyMonkey
7.1
72 Ratings
8% below category average
Survey templates8.878 Ratings8.171 Ratings
Themes8.284 Ratings5.364 Ratings
Custom logo/branding8.289 Ratings7.863 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Jotform
9.0
89 Ratings
6% above category average
SurveyMonkey
8.1
74 Ratings
5% below category average
Changes to live survey9.473 Ratings7.758 Ratings
Question design help8.571 Ratings8.368 Ratings
Multiple question types9.187 Ratings8.474 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Jotform
9.1
74 Ratings
10% above category average
SurveyMonkey
6.6
68 Ratings
22% below category average
Survey logic flexibility9.174 Ratings6.668 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Jotform
9.1
92 Ratings
11% above category average
SurveyMonkey
8.1
74 Ratings
1% below category average
Response tracking9.385 Ratings8.573 Ratings
Data export9.386 Ratings8.470 Ratings
Standard reports9.076 Ratings8.173 Ratings
Custom reports9.170 Ratings8.360 Ratings
Analytics9.065 Ratings7.261 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Jotform
9.0
73 Ratings
8% above category average
SurveyMonkey
8.3
63 Ratings
0% below category average
Access controls8.669 Ratings8.263 Ratings
Compliance9.366 Ratings8.454 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Jotform
8.7
54 Ratings
7% above category average
SurveyMonkey
8.2
44 Ratings
2% above category average
Vendor-offered crowdsourcing8.639 Ratings8.029 Ratings
Respondent restrictions8.754 Ratings8.442 Ratings
Best Alternatives
JotformSurveyMonkey
Small Businesses
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Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 7.8 out of 10
Qualaroo
Qualaroo
Score 7.8 out of 10
Enterprises
Medallia
Medallia
Score 9.1 out of 10
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DocuWare
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JotformSurveyMonkey
Likelihood to Recommend
8.8
(102 ratings)
7.1
(103 ratings)
Likelihood to Renew
7.3
(4 ratings)
9.0
(26 ratings)
Usability
8.8
(85 ratings)
7.7
(38 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
8.7
(77 ratings)
6.4
(35 ratings)
Implementation Rating
7.2
(2 ratings)
10.0
(2 ratings)
User Testimonials
JotformSurveyMonkey
Likelihood to Recommend
Jotform
With a vast selection of pre-designed templates to choose from, ranging from event registrations to customer feedback surveys, JotForm caters to a broad spectrum of needs. Each template is fully customizable, allowing you to align the form's aesthetics with your brand identity effortlessly. JotForm has arrived to streamline and elevate your processes to a whole new level.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
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Pros
Jotform
  • The ease of use is my favorite part of the Jotform. You don't have to be an IT guru to use it, but the results of your creation will surely make people think you are.
  • Jotform keeps all my event request organized and accurate.
  • Editing forms is done with ease.
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Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Cons
Jotform
  • I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
  • Flexibility in css.
  • More options in the name field, maybe I want the last name first or for it to be a full one entry box.
  • A phone number entry field.
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Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Likelihood to Renew
Jotform
I need this software to run my business, it's built around it.
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Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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Usability
Jotform
Because this past week it made my life so much easier by allowing me to easily create and share forms to collect important information and allowing me to meet my deadline. It also made it possible to collate and analyze some data in an extremely efficient and very simple manner making it possible for me to make an informed decision.
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Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
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Performance
Jotform
No answers on this topic
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
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Support Rating
Jotform
Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent.
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Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
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Implementation Rating
Jotform
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
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Momentive (SurveyMonkey, Inc)
Implementation not required.
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Alternatives Considered
Jotform
JotForm is superior compared to Google Forms in most aspects. However, the lack of collaboration in the free version makes it less attractive if managing several forms. But the form functionality and features makes up for this. JotForm is clean in layout, and provides a user experience like nonother. Highly recommended.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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Return on Investment
Jotform
  • We have generated over 130 leads last month. This is a 150% increase from the prior month's numbers.
  • We can give multiple staff members access to the forms. That's a plus in itself. It works well with virtual assistants also. This gives us [a] tremendous amount of flexibility which cuts down on nonrepetitive work.
  • We like that JotForm has a referral program. We will start to take full advantage of this program to develop more win-win relationships with not only clients but our vendors.
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Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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ScreenShots

Jotform Screenshots

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