Jotform vs SurveyMonkey

• With JotForm we can collect names, email addresses, phone numbers, and much more and integrate that information into another CRM application.
• I really love the auto-response forms that are generated after customers have submitted a form. The auto-response form allows us to upsell our customers on more valuable services. The original form allowed clients to receive a free e-book and the auto-response form sold clients on our paid membership to our private social media group.
• We use the forms to get clients into our monthly paid newsletter subscription.

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• SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
• I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
• The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
• I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.

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• I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
• Flexibility in css.
• More options in the name field, maybe I want the last name first or for it to be a full one entry box.
• A phone number entry field.

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• Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
• It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
• As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.

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• After implementing JotForm, I was able to work remotely, which helped a lot during the pandemic and during extended holidays for medical reasons.
• The price is quite high, but it is a fairly stable platform. We do feel it in the budget, but it has great advantages.
• The team has access to the info from different terminals, which helps communication between the office and the shop.

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• We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
• I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
• We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.

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