What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
29 Ratings
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Top Rated
112 Ratings

JotForm

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Top Rated
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Wufoo

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Top Rated
112 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

JotForm

JotForm is very versatile. I've made forms with over 100 fields (many hidden) and others that were only 3 fields. In my last position, I had the free account so I was limited to creating 5 forms. I chose to use JotForm for the more involved forms that were used with the external partners and left the streamlined and internal forms to Google Forms.
Anonymous | TrustRadius Reviewer

Wufoo

I have used different products in the past. I am most please with Wufoo because it is easy to use, has multiple ways for your form to be displayed on your website, and submissions can be sent multiple ways as well. We use WuFoo for support emails from our customers, for dispatcher applications, as well as people sending in emergency incident tip information. This is the perfect program for us.
Thomas Perez | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

JotForm
8.4
Wufoo
8.2
Survey templates
JotForm
8.7
Wufoo
8.4
Themes
JotForm
8.3
Wufoo
7.9
Custom logo/branding
JotForm
8.3
Wufoo
8.3

Survey Content

JotForm
9.2
Wufoo
8.9
Changes to live survey
JotForm
9.3
Wufoo
9.1
Question design help
JotForm
8.5
Wufoo
8.3
Multiple question types
JotForm
9.7
Wufoo
9.4

Survey Logic

JotForm
9.0
Wufoo
8.3
Survey logic flexibility
JotForm
9.0
Wufoo
8.3

Survey Reporting & Analytics

JotForm
8.9
Wufoo
8.4
Response tracking
JotForm
8.8
Wufoo
9.1
Data export
JotForm
9.3
Wufoo
9.1
Standard reports
JotForm
9.0
Wufoo
8.6
Custom reports
JotForm
8.8
Wufoo
7.3
Analytics
JotForm
8.8
Wufoo
8.1

Survey Administration & Security

JotForm
9.3
Wufoo
8.5
Access controls
JotForm
9.1
Wufoo
8.5
Compliance
JotForm
9.5
Wufoo
8.5

Survey Distribution

JotForm
8.9
Wufoo
7.6
Vendor-offered crowdsourcing
JotForm
8.9
Wufoo
7.9
Respondent restrictions
JotForm
9.0
Wufoo
7.3

Pros

JotForm

  • The ability to create as many different collection forms and databases as we need is important to us.
  • I like how easy it is to teach new hires how to use this tool. With our turnover in lower-level positions it is important that new hires can get up and running fast.
Richard Peterson | TrustRadius Reviewer

Wufoo

  • Flexible, multiple entry forms: Wufoo allows users to create forms with multiple options or formats (radio, single choice, checkbox, text, paragraph text)
  • Conditional forms: Need to ask a question that only applies to a specific group? Then Wufoo is for you - it allows you to create conditional logic that allows you to reserve specific paths for specific entrants.
  • Integrations: Wufoo integrates with EVERYTHING via Zapier. You can sync it to Google sheets, email ESPs / CRMs, payment gateways... All kinds of applications for this software with its flexible uses & integrations, including embeddable HTML or direct integration to your website.
page V | TrustRadius Reviewer

Cons

JotForm

  • Limited number of forms a user can create unless on the Gold Plan.
  • It was hard to turn off the form branding; I had to look up instructions online to finally find the checkbox in settings to turn it off.
  • Customer Support can take several days to get back to you when opening a question.
Rachel Garwood | TrustRadius Reviewer

Wufoo

  • Wufoo has had a cap on the total number of fields you can use per form which has been a limiting factor for us when trying to build more complex forms.
  • Wufoo does not support tabular fields or repeating fields which is a drawback since it limits the types of questions you can ask.
  • Form organization in the admin interface is a little clunky and disorganized. It would be better if there were more customized options for organizing your library of forms.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

JotForm

JotForm 9.6
Based on 2 answers
We rely heavily on this product for data collection via our various web properties. It's a great product.
Nathan Roberts | TrustRadius Reviewer

Wufoo

Wufoo 10.0
Based on 32 answers
I only give it this mid-range rating because, since the 2014 Super Bowl is history, our company will be closing in a couple months. I hope in my next employment opportunity that I will be able to use Wufoo again. I will probably use it to a limited extent in my personal life to communicate with friends and contacts in a unique manner. I am also working on a Certificate in Web Development and I definitely use Wufoo as embedded forms in websites I build.
Stephen A. Williams | TrustRadius Reviewer

Usability

JotForm

JotForm 9.0
Based on 1 answer
If you are doing basic formatting.. It is 10+ for jotform. If you are looking to do more customized css setup, it is 8. That's why I give 9
Elizabeth Mabrey | TrustRadius Reviewer

Wufoo

Wufoo 8.0
Based on 5 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
Mark Stackhouse | TrustRadius Reviewer

Performance

JotForm

No score
No answers yet
No answers on this topic

Wufoo

Wufoo 9.0
Based on 1 answer
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
Rebecca VanDenBerg | TrustRadius Reviewer

Support Rating

JotForm

No score
No answers yet
No answers on this topic

Wufoo

Wufoo 10.0
Based on 3 answers
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.
Mark Stackhouse | TrustRadius Reviewer

Online Training

JotForm

No score
No answers yet
No answers on this topic

Wufoo

Wufoo 8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.
Sarah Downing | TrustRadius Reviewer

Implementation Rating

JotForm

No score
No answers yet
No answers on this topic

Wufoo

Wufoo 9.0
Based on 2 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
Mark Stackhouse | TrustRadius Reviewer

Alternatives Considered

JotForm

JotForm is SO much more flexible with the design. There are way more options as to how simple or complex you want to make your form. You also have the ability to make a classic form all on one page or make a card form, where you flip through clicking next after every answer. this helps make the form not seem so overwhelming right off the bat. Google Forms does not give you many options for layout or functionality like JotForm does. With JotForm, if someone answers yes to a question, you can choose which question to ask them next. I love that feature.
Marin Asher | TrustRadius Reviewer

Wufoo

In terms of building reports, Wufoo is very similar to Google Forms. Both have the capability to edit live forms and immediately share them. Wufoo offers a few more features than Google Forms does as well. Overall, our department has looked at both options and continues to use Wufoo because of the data management and ease of building forms.
Justin Moore | TrustRadius Reviewer

Return on Investment

JotForm

  • JotForm increased the conversion from interested person to user on our app.
  • We were able to reduce the amount of time spent trying to build forms via coding and other more complicated methods.
  • We were better able to track patterns and data from app users to help drive decisions about how/where to advertise to try and get new app users.
Ember Ferrantino | TrustRadius Reviewer

Wufoo

  • We've collected more revenue using less staff time than ever before. Wufoo allowed us to move online from paper-based systems.
  • Our data is now standardized and more accurate since it is input by end users instead of staff (who had to decipher handwriting).
Isaac Nuell | TrustRadius Reviewer

Screenshots

Pricing Details

JotForm

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

JotForm Editions & Modules

Edition
Bronze$191
Silver$391
Gold$991
  1. Month
Additional Pricing Details
Check enterprise options on https://www.jotform.com/enterprise/

Wufoo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wufoo Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison