What users are saying about
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Top Rated
1867 Ratings
11 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
11 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
SnapSurveys
WYSIWYG email editor
Mailchimp
8.5
SnapSurveys
Dynamic content
Mailchimp
7.8
SnapSurveys
Ability to test dynamic content
Mailchimp
7.9
SnapSurveys
Landing pages
Mailchimp
7.6
SnapSurveys
A/B testing
Mailchimp
7.8
SnapSurveys
Mobile optimization
Mailchimp
8.6
SnapSurveys
Email deliverability reporting
Mailchimp
8.8
SnapSurveys
List management
Mailchimp
8.3
SnapSurveys
Triggered drip sequences
Mailchimp
7.7
SnapSurveys

Lead Management

Mailchimp
9.2
SnapSurveys
Lead nurturing
Mailchimp
6.9
SnapSurveys
Lead scoring and grading
Mailchimp
10.0
SnapSurveys
Data quality management
Mailchimp
10.0
SnapSurveys
Automated sales alerts and tasks
Mailchimp
10.0
SnapSurveys

Campaign Management

Mailchimp
10.0
SnapSurveys
Calendaring
Mailchimp
10.0
SnapSurveys
Event/webinar marketing
Mailchimp
10.0
SnapSurveys

Social Media Marketing

Mailchimp
10.0
SnapSurveys
Social sharing and campaigns
Mailchimp
10.0
SnapSurveys
Social profile integration
Mailchimp
10.0
SnapSurveys

Reporting & Analytics

Mailchimp
7.7
SnapSurveys
Dashboards
Mailchimp
7.7
SnapSurveys
Standard reports
Mailchimp
8.2
SnapSurveys
Custom reports
Mailchimp
7.4
SnapSurveys

Platform & Infrastructure

Mailchimp
8.5
SnapSurveys
API
Mailchimp
9.0
SnapSurveys
Role-based workflow & approvals
Mailchimp
10.0
SnapSurveys
Customizability
Mailchimp
6.4
SnapSurveys
Integration with Salesforce.com
Mailchimp
8.5
SnapSurveys
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
SnapSurveys
Integration with SugarCRM
Mailchimp
8.5
SnapSurveys

Survey Format & Appearance

Mailchimp
SnapSurveys
6.3
Survey templates
Mailchimp
SnapSurveys
6.0
Themes
Mailchimp
SnapSurveys
6.0
Custom logo/branding
Mailchimp
SnapSurveys
7.0

Survey Content

Mailchimp
SnapSurveys
7.0
Changes to live survey
Mailchimp
SnapSurveys
8.0
Question design help
Mailchimp
SnapSurveys
7.0
Multiple question types
Mailchimp
SnapSurveys
6.0

Survey Logic

Mailchimp
SnapSurveys
7.0
Survey logic flexibility
Mailchimp
SnapSurveys
7.0

Survey Reporting & Analytics

Mailchimp
SnapSurveys
7.4
Response tracking
Mailchimp
SnapSurveys
8.0
Data export
Mailchimp
SnapSurveys
8.0
Standard reports
Mailchimp
SnapSurveys
9.0
Custom reports
Mailchimp
SnapSurveys
8.0
Analytics
Mailchimp
SnapSurveys
4.0

Survey Administration & Security

Mailchimp
SnapSurveys
8.5
Access controls
Mailchimp
SnapSurveys
8.0
Compliance
Mailchimp
SnapSurveys
9.0

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

SnapSurveys

  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

SnapSurveys

  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane | TrustRadius Reviewer

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

SnapSurveys

SnapSurveys 7.0
Based on 1 answer
Snap's usability is fine given the wide ranging functionality the survey software offers
Tamara Gooderham | TrustRadius Reviewer

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

SnapSurveys

It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.
Anonymous | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

SnapSurveys

  • Our aim is to create surveys that are easy to use from the respondents perspective. Snap helps us do that.
  • Snap allows us to be more creative and push the limits with surveys in a way that we could not do with paper surveys.
Naomi Tyler | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
SnapSurveys
6.0

Likelihood to Renew

Mailchimp
9.4
SnapSurveys
9.3

Usability

Mailchimp
8.5
SnapSurveys
7.0

Reliability and Availability

Mailchimp
10.0
SnapSurveys

Performance

Mailchimp
10.0
SnapSurveys

Support Rating

Mailchimp
10.0
SnapSurveys

Implementation Rating

Mailchimp
8.8
SnapSurveys

Scalability

Mailchimp
9.3
SnapSurveys

Add comparison